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"Wouldn't recommend "

"Have stayed at this hotel several times over the past few years and always get an excellent service. The hotel is very clean and the breakfast is excellent, one of the best I've had for years. Poole is a great base to explore Dorset and Hampshire.The only downside of the hotel is that as the car park is run by a separate company you have to pay for parking which at £10 per day can mount up"

"Happy with the room, staff were great,a lot of choice for breakfast as well. Will be booking again"

"The pool area is tiny, sauna and steam room not working. Single room the smallest I’ve ever stayed in and the worst nights sleep. Overall I would not recommend, definitely NOT a 4 star!"

"I didn't actually stay east cliff as it was shut but I was not informed of this. A note was posted on the door that told me to go to the hotel next door. The man who checked me in seemed very overwhelmed and very little information about anything. My room was incredibly hot throughout my stay. I fed back about this numerous times but nobody cared. I couldn't sleep because it was so hot and was unable to turn the radiators down. I was advised to open the window but was on the ground floor and even though there were cables they could have been easiy cut and as a woman travelling alone I didn't want to do this. Lots of police and people hanging around near the hotel so didn't feel super staff. Really didn't enjoy this stay. It was pretty awful all round. Room very tired, spelt moldy. "

"We had a lovely room overlooking the beach. Huge bed, beautiful view, and the room was modern and clean. The staff were all really friendly and helpful. We will definitely stay here again."

"Very comfortable stay. Good breakfast. Highly recommended."

"Lovely hotel, bit dated in areas but that wasn't a problem to us. No complaints about our room. All the staff were very friendly. We enjoyed our evening meals at the hotel, breakfast could be improved slightly. Great location also an added bonus was the car park underneath the hotel."

"The male member of staff who checked me in was excellent and a credit to the company. "