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"Very nice staff, beautiful property, food was mid and the room was clean and comfortable "

"Get room closer to the beach. The Prestige club is about $65/day/percon , but well worth it. "

"It was like being with family at home, the staff were super attentive, I preferred this to the normal hotel experience."

"Excellent"

"We ordered a room with 2 queen beds. When we arrived, me and my daughter we received key and being told we got beautiful vip specious room. We got to the room to find out there was a one king bed. When person who accompanied us was told thattwasn't what we ordered he contacted front desc and being told the hotel is packed and no other room is available. They tried to put additional temporary bed to accomodate us. It took 2 hours of stres being looked at like I was crazy refusing room which they assigned it to us, to finally be told they have a room with 2 queen beds. Shouldn't I receive what I ordered and was available at the time of purchase without any stress, I think I should receive what I paid for ."

"Amazing!!!!!"

"From the very first day, the bathroom was flooding every night. The water was dripping from the ceiling, and not just slightly—it was a significant and constant leak. We reported this issue multiple times, both by phone and in person at reception, but unfortunately no action was taken. What is most concerning is that only on the last day, at check-out time, someone was sent to inspect the issue, which turned out to be caused by the air conditioning. The amount of water was excessive and posed a serious safety hazard, especially for children. In fact, my son slipped due to this situation, which is completely unacceptable. Additionally, the air conditioning was making loud banging noises every 10 to 15 minutes. During the first nights it was quite alarming and made it difficult to rest. Regarding cleanliness, it was also below standard. The bed sheets were not changed, and when we returned to the room, there was still sand in the bed from the morning, indicating that cleaning was not done properly. The bathroom was also not properly cleaned. This experience gave us the impression that, because we booked through an external platform such as Hotels.com, we did not receive the same level of attention, which is very disappointing. While other aspects of the stay were acceptable, the condition of the room made our overall experience very negative. We expect this matter to be taken seriously and would appreciate a response..."

"Excellent stay and an amazing island. The place is simple but full of charm. We stayed in one of the rooms inside the main house, complete with its own outdoor bathroom. Fabrico was lovely met us at the pier and gave us info on the beaches etc. The breakfast was great. I would definitely recommend spending a night on the island, once all the day tours leave, it becomes wonderfully calm and relaxing, with stunning sunsets. This was my favorite of the two lodges I tried on the island, and I will definitely be back."

"Si "