Hotel Kempinski Hotels & Resorts di Teuku Umar

"Stayed for 2 nights in the entry-level suite which was huge. We booked two connecting rooms for our families including two children below 3 years old, and it was more than enough. The views from all rooms except the sky suites are sub par, but I guess the space makes up for that. Also appreciated the Ritz Kids initiative which I think is amazing for families, including free meals and the attention they give. However, I must say that I wasn’t too pleased with the response time. Upon check in, took 30 minutes of waiting before I finally follow up, and another 20 minutes before our luggage arrive in our room. We were offered a service of keeping our children’s milk, which was very much appreciated, but everytime we need them back, it took almost 45 minutes to deliver to our room. Overall, a decent experience."

"It’s a great hotel in a nice spot. The highlight was the pool access room. The room was really nice but the type of room we selected made the stay. Like a lot of Bali hotels if you look around you can see some maintenance needed but we had a great trip. We will stay again. The food was really nice at the restaurant too."

"The best five star I’ve stayed in. The pool is fantastic, the music by the bar at night is beautiful. The grounds were immaculate."