Search Hotels Near The Jewel at the Grand Hotel, Mackinac Island

"Staff was wonderful. "

"One of the staff members was extremely unprofessional and rude when asked about kids running the hallways until midnight. I get it, it’s not hugely within their control, however they could have done a better job ensuring things stopped and definitely not being rude to me when I was just inquiring about it. When asked if there was a manager she said not on site and that they were taking months off and one was on vacation. I emailed one manager with no response. Our room didn’t have several basic items like tissues and a bar of soap, which we just asked for at the front so that was fine. When cleaned it was also randomly done- one bed made, one trash changed, some towels taken some not, and no vacuuming. I appreciated that they did attempt to clean the room, but it was unnecessary and oddly done. The breakfast was better than most hotels. The pool and hot tub were nice but the jets were terrible. The overall condition of the property was outdated. "

"Breakfast was great. Staff super friendly. Rooms, hallways, elevators clean. Would definitely stay again. "

"Yes "

"Clean room with a great low price, enjoyed my stay there"

"We stayed in mid October 2025 and would definitely go back. "

"Room was dated but clean; it did not have a table and only one chair. Pool and hot tub were closed. Laundry and trash in the hall. We were told that they were getting ready to do a renovation.."

"Nice "

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