Search Hotels Near The Nelson Odeon, Cazenovia

"Great helpful staff"

"It was great "

"Everything was good"

"First of all to start off with the moment I walked into the hotel 3.5 hours earlier then the check in time on a busy Friday! VICKI!!! At the front desk warms you with her beautiful smile and exceptional great customer service. I have stayed in many hotels and the check in IS ALWAYS THE WORST EXPERIENCE. My partner and I were in love immediately and felt at home. We sat down as she checked if a room was clean and ready.. promptly she came back to us and with the biggest smile said 😉 why do you guys come back around 1pm (2 hours before normal check) so we took a walk around outside which was gorgeous in October. Came back at 1pm and basically had our keys for our suite in her hands already. She was knowledgeable so very sweet. OUR ENTIRE stay Friday-Sunday was excellent. We received a message from the lovely young woman Ava. Who came in after Vicki ended her day. Asking if we needed anything … pillows, recommendations, shuttle etc. I never write reviews but whenever my day of made because other humans are being kind to one another I like to remind people to have a little faith - pay it forward. Our stay again was expectable! Thank you to Vicki, Ava and all the other staff that made our weekend so memorable."