Hotel dekat the TRACK at new balance

"Fantastic staff, and beautiful spacious rooms."

"Staff were very helpful, except for one moment during check in at front desk a woman was extremely rude to my room who was checking in, her attitude was beyond belief, she had blonde hair and older woman truly frustrating but after that we were attended by very polite staff. Beautiful room very spacious, lots of natural light, very quiet, walls were very thick so nothing could be heard from next door, lack of trash cans was my only concern."

"Dirty towels in the bathroom"

"Very nice hotel. Rooms are clean. Service is good although we had a slight scare when they couldnt find our medicine in their refrigerator, but all turned out well. "

"The experience was on brand for the Doubletree in a great city location. Helpful staff. Quality breakfast. Good service. Clean room. Well operated. Bar service at rooftop and lobby. While not a luxury experience it was very good quality for the value."

"Chambre très propre, confortable et super équipée ! L'établissement est très bien entretenu, le personnel est serviable et offre un excellent service à la clientèle ! La piscine n'est pas de refus après une longue journée à l'extérieur ! Bonus, le déjeuner est très bon ! Beaucoup de choix 🙂"

"Our stay was impacted by several service and facility issues. First, the housekeeping service level was not satisfactory. On our second day, our room was not serviced until around 4:30 PM. There were recurring shortages of basic room supplies, including paper cups and facial tissues. To make matters worse, my hair wrap, which had a faint pink color, was mistakenly taken away by housekeeping along with the hotel towels and was never found. There was a constant shortage of hot water for tea in...

"Clean rooms"

"Hi we've contacted you several times by message and phone but you've not given us the courtesy of a response. Hoping that you read your reviews and decide to come back to us."

"Breakfast was good, room was OK. Overall, the house gave a good vibe of an old Victorian style house. Even though everything inside is quite outdated. But it’s way overpriced for what you’re getting. Parking was quite a mess. For additional $18 you get a spot. But it’s a narrow side driveway so cars end up blocking each other. The staff did a great job helping with this. But… I didn’t expect to deal with it considering the cost. It would be an excellent option to stay if priced right in my...

"Our plane arrived early, the front desk staff let us leave our luggage until checked in, they were very polite and helpful with giving directions to the train station. Breakfast was delicious lots to choose from, the room was very clean, I would recommend this hotel"

"Great location to train, across the street. Clean area. Lots of walkable restaurants, Trader Joe’s. Only issue was the breakfast bar. Never enough food. Guests would come down to eat with families and there was nothing left, not even coffee. Luckily Dunkin Donuts walkable."

"Room was clean, bed was comfortable."

"Clean, comfy beds, cold ac, big tv. Helpful staff. Everything described and photographed accurately"

"The entire hotel seems rundown. We had no choice as other hotels were booked but I would have stayed somewhere else if I could."

"This was a terrible stay. Property was dirty, and I worried about bedbugs."

"I did not realize this is an updated motel. The room had a bad smell but I brought an air purifier and diffuser so I used that throughout the stay. There is no elevator so we had to lug our belongings up stairs. The outside of the building was painted brick. The bed spreads did not match and there was space under the door of the hotel room meaning bugs could crawl through. I brought pine and peppermint oils which are scents bugs don’t like so we didn’t have bugs at night but if I hadn’t brought...

"The hotel is in an excellent location along the T line. We parked our car when we arrived and didn't use it again until we checked out. We used the T to travel to the Boston attractions. The decor is fresh and the room was very clean. There were a few maintenance problems: a dripping sink faucet and an outlet above the bedstand that was loose and coming out of the wall. Overall, we would return to this hotel and can highly recommend it."