Search Hotels Near The Village Of Rochester Hills, Detroit

"The room was clean, but the sink didn't drain. Bed was not comfortable, you could feel the springs. An hour prior to checkout a staff member opened the door, did not knock, and said hello and the left. I went to look who came by and I could see the lady walking down the hall. I wasn't about to shout down the hall to see what she needed. They also tack on an automatic charge of $16 per day at checkout. I've stayed here before and after the renovations. The cleanliness has not changed, but the character is gone. Honestly, it just felt like a standard chain hotel. I like to stay there because of the security, but after a staff member opened my door without knocking, I'll try a different hotel next time. I did notify them at checkout and about the sink, the response was dismissive."

"Complete failure by the front desk staff. Booked a room at 9:00 pm for late arrival. Arrived at the hotel and they were overbooked and there was no room available after I paid (non-refundable) through Expedia. Staff said there was nothing she could do. Absolutely refused to do anything for us. I called Expedia, who needed to confirm with the hotel before trying to cancel and book another room - front desk refused to answer the phone to speak with them for over an hour. At the same time, police were in and out arresting 2 people due to guns being displayed in their room. It was a crazy awful experience."

"I had to cancel reservation at the time of check-in because their pool and hot tub were closed- for 3 weeks! I had to find another accommodation same day. Would’ve been nice to get a call ahead of check-in to inform me of the facilities being closed. "

"A+ on cleanliness, safety, convenience"

"Staff was great, room was nice and clean, price was good for the quality, and the complimentary breakfast was phenomenal. Only drawback was that the walls were kind of thin and it was pretty easy to hear the room next to us. "

"Clean room. Quick check-in."

"The main lobby was leaking water due to outside rain, the elevator was out of order, staff leaves the front desk a lot "

"Yes the room was in good condition..The door to the room looked like it was kicked in at one time.. After my first night stay I could not get my room serviced...I needed clean towels and glasses and coffee cups and bedding..I went to the front desk to request for this service and she told me she would contact Housekeeping....When I returned to my room at 7pm there still was nothing done...I went back to the front desk and was told the manager told her that the service is done every other day.. I told the lady at the desk what I needed and she was kind enough to supply me with the items.. clean shower towels, hand towels and wash clothes, Clean Glasses, Coffee cups, a box of kleenex tissues, and more coffee for the coffee maker.. I needed toilet paper, but that was under lock and key and she will have to find someone to unlock the area so she could get me toliet paper..She was so kind to bring it to my room and set it outside my door. I could not get my bedding changed so we slept in the dirty bedding...and Just so you know all during the day on my floor in the hallway was four piles of dirty bedding laying in the hallway...BUT I WAS TOLD THE MANAGER SAID EVERY OTHER DAY....so according to the piles of bedding in the hallway, it must of been the other day, but my room did not get touched...I question now does the bedding get changed after the visit of a guest ? or is it the new guest gets there night with dirty bedding because it does not fall into the Every Other day schedule"

"Tube need plug. The staff was nice"