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"This is a difficult review because most of the stay was fabulous. The room was comfortable, clean and well-laid out. The hotel is absolutely beautiful and felt like an oasis after a day in town filled with a million other tourists. The issue I had was before we arrived, we received a message through the hotels.com website saying the hotel could not pre-authorize our payment, so our room may not be available. I immediately called hotels.com to try to rectify the situation. Although I was unable to call the hotel directly I emailed them. Got another message telling me the credit card was invalid (they had a credit card that was not even mine). Hotels.com kept trying to reach them but the front desk said they were too busy to help. It was finally resolved after the third hotels.com rep asked to speak to a manager. It was very inconvenient because we were in another location, trying to enjoy it but I kept having to stop and call hotels.com. And, I might add that the front desk of the hotel was not very busy much of the time while I was there. Some training is needed. It left a bad taste in my mouth."

"excellent breakfast, and wonderfull position"

"We liked the place very much, definately will return! "

"This time, we were given a room with a beautiful view. The hotel has added perfume diffusers throughout, creating a wonderfully pleasant scent. The staff were exceptionally nice and helpful, making our stay even more enjoyable."

"Poor internet, no water in lobby. No fridge. Check in did not tell us about ice or housekeeping. Not enough towels. Beds comfortable! Pillows not comfortable, all wadded up. Fabulous location and quiet. Cereals in morning were not marked correctly (needed GF muesli but was granola. Fruit was old (apples)"

"Probably one of our very favourite hotels ever. The property was amazing. Our room(s) had a beautiful view of the canal and was well appointed. Beds were comfortable with excellent bedding. Staff were kind and helpful. We spent some time in the courtyard which was nice as well. Super quaint and lovely!"

"Perfect place to stay in Bruges! We stayed two nights and enjoyed a luxurious room, great service and a delicious dinner onsite. "

"We loved this hotel, the family room was large, the beds comfortable and the bathroom was excellent. Didn’t eat breakfast at hotel as we preferred to go out and eat at nearby cafes. Its position was central and it was easy to walk around Bruges which is exactly what we wanted. The staff were kind and helpful."

"We received an incredibly warm welcome from the lady on reception. Our top-floor room gave wonderful views over the city. The bathroom is slightly dated but perfectly acceptable. Breakfast was good, if slightly expensive. The area around the hotel offers a good selection of bars and restaurants. We found all the city sights to be easily walkable from the hotel. "