Ragamaya Resort & Spa Munnar

Properti bintang 4.0
Hotel tepi danau dengan parkir valet gratis dan klub kesehatan 24 jam

Pilih tanggal untuk melihat harga

Ulasan

8,8 dari 10
Luar Biasa

Fasilitas populer

  • Gym
  • Kolam renang
  • Ramah hewan peliharaan
  • Layanan kamar
  • Resepsionis 24/7
  • AC

Opsi kamar

Kamar Premium, Bebas Asap Rokok, pemandangan danau

Unggulan

Balkon dengan kursi
Dinding kedap suara
Perabotan berbeda tiap kamar
AC
???
TV LED
Pilihan bantal
Seprai katun mesir
  • 33 meter persegi
  • Pemandangan danau
  • Kapasitas 3
  • 1 king

Suite Elite, 1 Tempat Tidur King, Bebas Asap Rokok, pemandangan danau

Unggulan

Balkon dengan kursi
Dinding kedap suara
Perabotan berbeda tiap kamar
AC
???
TV LED
Pilihan bantal
Gorden/tirai kedap cahaya
  • 46 meter persegi
  • 1 kamar tidur
  • Pemandangan danau
  • Kapasitas 3
  • 1 king

Kamar Double Deluks, 1 Tempat Tidur King, pemandangan danau

8,0 dari 10
Sangat bagus
(1 ulasan)

Unggulan

Balkon dengan kursi
Dinding kedap suara
Perabotan berbeda tiap kamar
AC
???
TV LED
Pilihan bantal
Seprai katun mesir
  • 32 meter persegi
  • Pemandangan danau
  • Kapasitas 3
  • 1 king

Vila Keluarga, 2 kamar tidur, kolam renang pribadi, pemandangan kebun

Unggulan

Balkon dengan kursi
Dinding kedap suara
Perabotan berbeda tiap kamar
Kolam renang pribadi
AC
???
TV LED
Pilihan bantal
  • 46 meter persegi
  • 2 kamar tidur
  • Kapasitas 4
  • 1 king

Vila Bulan Madu, 1 kamar tidur, kolam renang pribadi, pemandangan kebun

Unggulan

Balkon dengan kursi
Dinding kedap suara
Perabotan berbeda tiap kamar
Kolam renang pribadi
AC
???
TV LED
Pilihan bantal
  • 23 meter persegi
  • 1 kamar tidur
  • Kapasitas 3
  • 1 king
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Tentang kawasan sekitar

Peta
View Point, Kallimaly, Off Munnar, Thekkady bypass Road, Udumbanchola, Kerala, 685 566

Yang ada di sekitar

  • Nadukani Viewpoint - 8 mnt berkendara - 4.6 km
  • Air Terjun Attukad - 25 mnt berkendara - 15.0 km
  • Masjid Juma Munnar - 34 mnt berkendara - 21.7 km
  • Bendungan Idukki - 41 mnt berkendara - 25.8 km
  • Tea Gardens - 46 mnt berkendara - 18.4 km

Restoran

  • ‪Prakruthi Multi Cuisine Restuarant - ‬19 mnt berkendara
  • ‪the fog resturant - ‬16 mnt berkendara
  • ‪Ela Treats - ‬4 mnt berkendara
  • ‪Underground - ‬21 mnt berkendara
  • ‪Cassendra Restaurant - ‬20 mnt berkendara

Tentang properti ini

Ragamaya Resort & Spa Munnar

Hotel kelas atas Di danau
Manfaatkan teras, taman, dan taman bermain di Ragamaya Resort & Spa Munnar. Untuk beristirahat dan rileks, kunjungi sauna, dan manjakan diri Anda dengan perawatan wajah atau pijat. Restoran di properti, Sameera, memiliki masakan internasional. Selain ruang permainan/arcade dan perpustakaan, tamu dapat terhubung dengan akses Internet nirkabel gratis.
Manfaat lainnya termasuk:
  • Kolam renang outdoor serta kursi berjemur dan payung kolam renang
  • Parkir mandiri gratis, parkir valet gratis, dan parkir jangka panjang gratis gratis
  • Rental sepeda, antar-jemput bandara, dan check-out ekspres
  • Check-in ekspres, ruang rapat, dan brankas di resepsionis
Fitur kamar
Semua kamar tamu dilengkapi dengan perabotan berbeda-beda, dan mempunyai kenyamanan seperti seprai premium dan balkon berperabot, serta fasilitasi seperti pilihan bantal dan brankas ukuran laptop.
Manfaat lain termasuk:
  • Seprai katun mesir dan busa memori
  • Kamar mandi dengan shower rainfall dan perlengkapan mandi desainer
  • Televisi LED 32-inci dengan saluran TV premium
  • Ketel listrik, kipas angin langit-langit, dan setiap hari

Properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Antar jemput bandara 24 jam pulang pergi atas permintaan dengan biaya tambahan
  • Antar jemput ke kawasan sekitar (biaya tambahan)
  • Gratis parkir menginap di properti
  • Gratis parkir valet di properti
  • Parkir terbatas di properti
  • Tersedia parkir dengan akses kursi roda

Makanan dan minuman

  • 1 restoran
  • Toko camilan/toko makanan

Restoran di properti

  • Sameera

Aktivitas menarik

  • 1 kolam renang outdoor
  • Arena bermain
  • Arkade/ruang permainan
  • Klub kesehatan 24 jam
  • Meja biliar
  • Perpustakaan
  • Rental sepeda
  • Sauna

Cocok untuk keluarga

  • 1 kolam renang outdoor
  • Arena bermain
  • Arkade/ruang permainan
  • Fasilitas laundry
  • Kamar kedap suara
  • Toko camilan/toko makanan

Kenyamanan

  • Brankas di resepsionis
  • Fasilitas laundry
  • Penitipan koper
  • Resepsionis 24 jam
  • Surat kabar gratis di lobi

Layanan tamu

  • Bantuan tur dan tiket
  • Layanan concierge
  • Layanan laundry/dry cleaning
  • Layanan merapikan tempat tidur
  • Pembersihan kamar (setiap hari)
  • Porter/bellboy
  • Staf multibahasa

Layanan bisnis

  • 1 ruang rapat
  • Penyewaan komputer
  • Pusat bisnis
  • Pusat konferensi

Outdoor

  • Area piknik
  • Di pegunungan
  • Kursi di kolam renang
  • Payung kolam renang
  • Pemanggang barbeku
  • Taman
  • Tepi danau
  • Teras

Spa

  • Facial
  • Pijat

Aksesibilitas

  • Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, harap hubungi properti menggunakan informasi yang tertera pada konfirmasi reservasi yang diterima setelah memesan.
  • Akses kursi roda
  • Jalur kursi roda
  • Tempat parkir dapat diakses kursi roda

Lainnya

  • 2 lantai
  • 5 gedung
  • Arsitektur gaya tradisional
  • Aula banquet
  • Dibangun pada tahun 2014
  • Kelambu
  • Ruang merokok khusus

Fasilitas kamar

Kamar tidur

  • Kasur busa memori
  • Pilihan bantal
  • Seprai katun Mesir
  • Tirai kedap cahaya

Kamar mandi

  • Bidet
  • Handuk disediakan
  • Jubah mandi
  • Kamar mandi pribadi
  • Pengering rambut
  • Perlengkapan mandi desainer
  • Sandal
  • Shower
  • Shower rainfall

Hiburan

  • TV LED 32 inci dengan saluran digital premium

Makanan dan minuman

  • Air minum kemasan gratis
  • Ketel listrik
  • Layanan kamar terbatas
  • Mesin pembuat kopi/teh
  • Minibar

Lainnya

  • AC (pengatur suhu)
  • Brankas yang dapat memuat laptop
  • Kamar kedap suara
  • Kipas angin langit-langit
  • Meja tulis
  • Perabot khusus
  • Setrika/meja setrika atas permintaan
  • Telepon
  • Tersedia kamar terhubung

Kebijakan

Check-in

Check-in mulai pukul: 14.00; Batas waktu check-in pukul: tengah hari
Tersedia check-in ekspres
Usia check-in minimal - 18

Check-out

Check-out sebelum 11.00
Tersedia check-out ekspres

Petunjuk check-in khusus

Properti ini menawarkan transportasi dari bandara (biaya tambahan mungkin berlaku); untuk mengatur penjemputan, tamu harus menghubungi pihak properti 48 jam sebelum tiba, lewat informasi kontak yang tertera pada konfirmasi pemesanan
Resepsionis di properti akan menyambut tamu saat kedatangan
Properti ini tidak bisa melayani check-in pada larut malam
Untuk detail selengkapnya, silakan hubungi pihak properti melalui informasi yang tertera pada konfirmasi pemesanan

Metode akses

Bellboy atau resepsionis

Hewan peliharaan

Hewan peliharaan diperkenankan masuk
Tersedia mangkuk minuman dan makanan

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/tambahan tersedia dengan biaya INR 3000.0 per hari

Jenis pembayaran properti

Informasi penting

Biaya

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Makan Malam Gala di Malam Natal (24 Desember) per dewasa: INR 3000.00
  • Makan Malam Gala di Malam Tahun Baru (31 Desember) per dewasa: INR 3000.00

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Fasilitas ekstra opsional

  • Biaya antar jemput bandara: INR 4000 per kendaraan (pulang pergi)
  • Biaya kasur lipat: INR 3000.0 per hari

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit
Fitur keamanan di properti ini mencakup alat pemadam api, pendeteksi asap, sistem keamanan, dan P3K
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti
Harap perhatikan: Untuk mematuhi undang-undang setempat, alkohol tidak akan disajikan di properti ini pada hari pertama setiap bulan.

Perlu diketahui

Properti ini memiliki kamar yang terhubung atau bersebelahan, yang bergantung pada ketersediaan dan bisa diminta dengan menghubungi properti secara langsung menggunakan nomor telepon pada konfirmasi pemesanan

Properti ini juga dikenal dengan nama

Ragamaya Resort Munnar
Ragamaya Resort
Ragamaya Munnar
Ragamaya Resort Munnar Udumbanchola
Ragamaya Munnar Udumbanchola
Hotel Ragamaya Resort & Spa Munnar Udumbanchola
Udumbanchola Ragamaya Resort & Spa Munnar Hotel
Ragamaya Resort & Spa Munnar Udumbanchola
Ragamaya Munnar
Hotel Ragamaya Resort & Spa Munnar
Ragamaya Resort Spa Munnar
Ragamaya Resort Munnar
Ragamaya Munnar Udumbanchola
Ragamaya & Munnar Udumbanchola
Ragamaya Resort & Spa Munnar Hotel
Ragamaya Resort & Spa Munnar Udumbanchola
Ragamaya Resort & Spa Munnar Hotel Udumbanchola

Pertanyaan umum

Apakah Ragamaya Resort & Spa Munnar memiliki kolam renang?

Ya, properti ini dilengkapi kolam renang outdoor.

Apakah Ragamaya Resort & Spa Munnar ramah hewan peliharaan?

Ya, hewan peliharaan diizinkan di properti ini.

Berapa biaya parkir di Ragamaya Resort & Spa Munnar?

Parkir mandiri gratis dan parkir valet gratis di properti ini gratis.

Pukul berapa check-in di Ragamaya Resort & Spa Munnar?

Check-in mulai pukul: 14.00; Batas waktu check-in pukul: tengah hari. Check-in setelah jam malam tidak tersedia.

Pukul berapa check-out di Ragamaya Resort & Spa Munnar?

Check-out pada pukul 11.00.

Apakah Ragamaya Resort & Spa Munnar menyediakan antar-jemput bandara?

Ya, tersedia antar-jemput bandara yang beroperasi (tersedia atas permintaan).Dikenakan biaya INR 4000 per kendaraan.

Di mana lokasi Ragamaya Resort & Spa Munnar?

Menawarkan lokasi di danau, hotel ini berjarak 3,9 km dari Nadukani Viewpoint serta dalam 15 km dari Taman Anak-Anak Dreamland dan Wonder Valley Adventure and Amusement Park. Pallivasal Tea Fields berjarak 18,9 km.

Ulasan Ragamaya Resort & Spa Munnar

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 25 dari 49 ulasan
Penilaian 8 - Bagus. 16 dari 49 ulasan
Penilaian 6 - Cukup Baik. 6 dari 49 ulasan
Penilaian 4 - Buruk. 2 dari 49 ulasan
Penilaian 2 - Sangat Buruk. 0 dari 49 ulasan

9,0/10

Kebersihan

8,8/10

Staf & layanan

7,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

4/10 Buruk

ATANU

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The resort needs maintenance and a bit of readiness when new guests are coming in. The staff and the kitchen staff are very nice and helpful.
Menginap 2 malam pada bulan Juni 2025

8/10 Bagus

Anil

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Family holiday

Stunning views .A few miles outside Munnar .Food was very good .Staff very helpful
Menginap 2 malam pada bulan Januari 2025

10/10 Sangat Bagus

ifthakar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful die for views of the valley
Menginap 3 malam pada bulan Oktober 2024

10/10 Sangat Bagus

Gautam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing location, great staff and good food
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
View around and from property is very nice. Unique. WiFi infra is very poor. Only one restaurant and nothing close by. Remote location.
Menginap 3 malam pada bulan Desember 2019

10/10 Sangat Bagus

Meshy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Amazing getaway in the mountains

Boutique hotel with beautiful view - fresh air and absolute silence in the middle of the nature. Super friendly and helpful staff. New and comfort rooms. Free room service, restaurant serve food 3 times during the day. The only minus - noise isolation between rooms was very disappointing. About 3 hours driving to the tea plantations (to travelers attention - there are massive road reconstructions in whole Munnar area).
Menginap 4 malam pada bulan Maret 2019

10/10 Sangat Bagus

Arjun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Weekend Getaway

Excellent resort with one of a kind view. Me & my wife stayed there for 2 days. This resort is not located exactly at Munnar, but at Rajakkad side near Kallimali viewpoint overlooking the Ponmudi reservoir. Munnar town is about an hour away. So it was not as cold as Munnar but very pleasant weather. We really enjoyed the stay. Only suggestion is to improve on the breakfast buffet spread.
Menginap 2 malam pada bulan Februari 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Beautiful Views

Beautiful Views from the room. Far for the Munnar City.
Menginap 1 malam pada bulan Januari 2018

10/10 Sangat Bagus

Wendy, England

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Beautiful location with incredible and inspiring v

Felt very calm and serene throughout our 3 day stay. Extremely well looked after by all the wonderful staff.
Menginap 3 malam pada bulan Desember 2017

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Amazing views and setting

We had an amazing stay at the Ragamaya resort. It is a bit out of the way from the other resorts, but that's also what makes it amazing - as it has one of the best views ever and is very calm and peaceful because of it's setting. The staff were lovely and wonderful as well, and recommended a local tour down to the lake, which was also a highlight.
Menginap 1 malam pada bulan Desember 2017

10/10 Sangat Bagus

Mohan, New Jersey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel is not in Munar. Munnar attractions are about an hour drive. Poor road conditions. We
Menginap 2 malam pada bulan November 2017

8/10 Bagus

Pramod

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Awesome place with a great view

Situated pretty far from the Munnar city, it's very peaceful and has a very scenic view from all the rooms. A scenery you can stare at all day long. Rooms are pretty good and well maintained. Pros: Location Scenery Peace and calm around Cons Not much to do in the resort other than the pool n spa They had mountain bikes but weren't enthusiastic about it themselves and told its not a big thing, wel leave you 3 kms away from here and charge 500 per person
Menginap 3 malam pada bulan Juni 2017

10/10 Sangat Bagus

hemamalini, coimbatore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Lovely location far from the crowd

I was unsure of my decision on choosing Ragamaya until I checked into my room, especially the fully glassed in view of the valley, with a balcony beyond. A view that is worth the long drive. The room was comfortable in all aspects and the bathroom had natural light,which was good. Pros:- sensational view from balcony (standard rooms) Toiletries were excellent ( don't carry your soaps) Hot water at all time Excellent staff who look into your needs immediately Good food quite reasonably priced (fish curry and fish wrapped in banana leaf) You don't feel overcrowded ( you can be comfortable in any type of attire) Cons:- the resort is quite far from Munnar, many are not aware of it to ask for directions(keep a couple of hours extra for the travel to the resort) Several activities can be planned, especially for teens) Cable goes on and off frequently(DVD's will be appreciated) Swimming pool is small and only 5 ft deep) Families with small children have to carry snacks with them because shops a quiet far

10/10 Sangat Bagus

Aravind Iyer, Bangalore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Even better than the pictures!

We booked Ragamaya partly based on its stunning pictures, and it turns out the resort and the valley it overlooks look even better in person. The staff is courteous and helpful, the rooms are great and the food is nice, if a little mild in flavor. The location while picturesque, is a bit away from Munnar and some attractions - so plan on driving to get around. We would definitely visit Munnar again and Ragamaya remains a top contender to stay.

8/10 Bagus

Narasimham, Bangalore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Excellent Ponnmudi Lake facing rooms

My family wanted to enjoy a summer vaccation in a resort. I was browsing for a good resort near munnar and found this ragamaya resort and spa. Though this is 29 Kms from munnar it was an excellent ride and location for our family. The location was very good and the lake facing rooms are very good. Though we were vegetarians the breakfast and the dinner were really good and tasty. For children the small swimming pool as really good. Really enjoyed the 2 nights stay out there. Staff are welcoming and helping.

6/10 Cukup Baik

Traveler terverifikasi

Staff members not polite. Food taste well. View from hotel room and restaurant were good

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

Stunning views but isolated

Lovely hotel with amazing views, however, there are limted activities at the hotel and there is not much near the hotel. Note this hotel does not offer any alcohol. It is a great place for unwinding and just relaxing.

6/10 Cukup Baik

Charu

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Average . The resort is very far from the local sight seeing . Food is bad. They donot have half the things described on the menu. They are also short of staff in the kitchen . Service is slow and poor. The bathrooms are badly designed . You can see spider webs in the shaft next to the showers. They can definately do something about the interiors of the bathrooms . Moreover they were so many ants in the bathroom.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Heavenly view!

This was the best view I have ever had at a hotel. The pictures don't do it justice. Absolutely heavenly! Unbelievable!!!

8/10 Bagus

Abhi, Bangalore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Very Nice Place to relax and spend quality time

Small property at excellent location. All rooms have excellent lake/ valley view. You can spend hours sitting in the balcony sipping that hot coffee. Highly recommended for newly married couples to escape from the crowd and have some beautiful time. Note that it is far from Munnar (30 kms) and will not recommend the place who has limited time to see spots around Munnar. It is a place meant to go and relax with family or friends. Liquor is not available as it is of 4* category and the new Govt. norms allows only 5* and above to serve liquor in Kerala. So, recommend to take your own stock in case you want to party with friends. The approach road (1km) is at very bad shape and Google shows the route wrong. So the last leg you will need to ask locals. Try to reach the property within day light unless someone knows the route throughly. Overall I have nothing to complain as the place is worth the little pain you would take to reach there.

8/10 Bagus

Jolly , Palakkad

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice Valley view

Stay at Ragamaya was really a nice experience. Awesome view of ponmudi dam and also a very calm and relaxing stay. The only problem is the road from Anachal and the road to hotel (1km under construction) which is little bit uncomfortable. Rest the stay is very good. Small park is good for children.

4/10 Buruk

Alice

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan

Misled by Hotels.com

I was very disappointed in my recent trip to Ragamaya Resort and Spa. The hotel and staff were very nice, but I feel incredibly mislead by the listing on Hotels.com. We decided to visit the resort for two days of relaxation at the spa. We weren't told until we arrived that the spa wasn't open. Had we known this we would not have booked to stay here. The hotel is in a very remote location. I think it should have been made clearer when booking, as it took over 4 hours to reach the hotel from Kochi costing us £50. Due to the remote location guests are restricted to dining at the restaurant buffet. Again, I believe this should have been clearer in the hotel description. Finally, despite it saying in the description that alcohol isn't available on the first of the month, in fact, alcohol isn't served at all. The Hotels.com description was incorrect and had we known this we would not have booked to stay here. Due to the above problems we ended up leaving the resort a day early so as not to waste precious time on our holiday. I'm really disappointed in our experience and would like to be refunded the full amount of our stay.

6/10 Cukup Baik

Rajesh

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan

The highly remote hotel with a gorgeous view

Firstly I would like to point out that Hotels.com gave us WRONG information regarding the hotel. They never informed us that the hotels spa was shut for renovation and the website says its 13 kms from city centre when its actually 30 kms. and if you consider the state of the roads, it feels more like 50 kms. This was a big big big let down. The property being very remote, lacked staff, cleanliness etc. However since its relatively new it wasn't all that bad. The extra bed apparently was stored in the open and they had to change it like 3 times. once it was wet, once it was full of ants and the third time it was very dirty. The hotel said they were unable to even arrange for a masseuse in lieu of the closed spa and the property being as remote as it was, there was nothing to do except see the beautiful view. This was the one bright spot. The food wasn't quite good too and the chef was very helpful. Initially they were apologetic but then as we kept finding more faults, they ignored us. The bathroom had a leaking toilet which was not attended to.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar