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Ulasan untuk Hospitality House Union City US 51

2.5 out of 5
Hospitality House Union City US 51
1221 W Reelfoot Ave, Union City, TN

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 65 dari 196 ulasan" "
Penilaian 8 - Bagus. 48 dari 196 ulasan" "
Penilaian 6 - Cukup Baik. 25 dari 196 ulasan" "
Penilaian 4 - Buruk. 25 dari 196 ulasan" "
Penilaian 2 - Sangat Buruk. 33 dari 196 ulasan" "

7,0/10

Kebersihan

8,0/10

Staf & layanan

6,0/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Christopher

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I showed up stood outside for about 15 mins trying to get someone to answer the door and nobody answered the door or the phone i called multiple times and even went onto expedia and had customer service call and email and there was so response cause me to he stuck with a large fee for not showing up im appalled my the lack of professionalism being brought forth from this "hotel" its more like a motel if im being honest. On top of that they should be removed from the list of trusted hotels as its making expedia look bad granted they tried everything they could to help me out its still not a good look for them to be backing such and unprofessional and ignorant company
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Denise

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024

4/10 Buruk

BRENT

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was rather drab and run down, and I didn't like having to put up a $50 cash deposit to stay in a place like that. Wouldn't recommend.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Avery

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
They must upgrade the key card system. One has to struggle with the door, go back to the front, finally, leave the door unlocked while away as the cards don’t work. It is unsafe. They were friendly and helpful but everyone fought to get the doors open.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

DIPTEJ

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice !!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Bishop

Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good in Budget..
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Jeff

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rain leaked all around the door. I used towels to dry it up & when I left for the day I told the staff. They never replaced the towels. The tv reception was lousy, it kept getting disconnected & woulfd have to reconnect often. Half the time you couldn't resume watching what you were watching. The fridge did not work in the least bit. When I asked for a receipt when I checked, the man behind the counter didn't know what I meant so I had to explain it to him. I will not be staying there again as I would rather sleep in my car
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Anthony

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean. Good place to stay. Great Location !
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Nanie

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Tv and microwave did not work and i call to report it said someone was coming to fix the tv but never show up
Menginap 1 malam pada bulan April 2024
Tanggapan dari Patel pada tanggal 27 Apr 2024
Sorry for inconvenience, we will look into the issue and address it as soon as possible.

10/10 Sangat Bagus

Vankatesh

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good Location. Reasonable price. Nice staff. Good Room.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

BRENT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Lorena

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Absolutely disgusting the room smelled so mad. There was BLOOD ON MY BED. The bathroom had pubic hairs all over. The lock didn’t even work. You could hear everything outside. The place was unsafe.. Weird people OUTSIDE EVERYWHERE. Hookers outside. I did not stay here. Disgusting and i felt UNSAFE. Don’t stay here.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Diptej

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good Motel in Budget price... Nice big n clean room. Lot of food options surrounding. Very Nice staff. Room with Kitchenette was awesome.. All utensils were there. 3 days was comfortable stay.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Barry

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
This property is filthy and unkept. Our second night there we left. There were all kinds of unsavory people in the parking lot, smoking pot being very loud and I believe there were hookers there. I do not recommend this property at this time hopefully they can strive to make it better.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dipen pada tanggal 16 Apr 2024
Hello, we are sorry for your bad experience. We are not sure or who were in parking lot. We will monitor and address in our Camera system and take action quickly. Also, we are new management and addressing & renovating the place.

6/10 Cukup Baik

Treat

Disukai: Kebersihan, staf & layanan
Desk clerk was wonderful. Door would not let me in. Would let the clerk and my son through after fiddling with the cards. Door doesn't fill in or seal the jam. You can see around the top and all the noise comes in. Bolt for the slide lock was actually broken with 2 of 4 bolts attached, 1 in each piece. The rest of the room was in decent shape. Beds were clean and fairly comfortable. (A little hard, but not overly.) Bathroom needs better housekeeping. Still hair in the tub and on the floor. Internet is fantastic for a hotel.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dipen Patel pada tanggal 10 Apr 2024
Thank You for your reply. We will address the point out items. Thanks

6/10 Cukup Baik

KIP

Disukai: Staf & layanan
Good hotel here for work
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dipen pada tanggal 8 Apr 2024
Thank you for your response.

10/10 Sangat Bagus

Kattie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel
Tanggapan dari Dipen pada tanggal 8 Apr 2024
Thank You !!Glad you enjoyed your stay!! Hope to see you in future.

8/10 Bagus

Randy

Disukai: Staf & layanan
We got in late and there was someone there to get us checked in
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dipen pada tanggal 8 Apr 2024
Thank You!! Customer service always is our priority.

4/10 Buruk

Michael

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
No idea how this place has a 7.6 on Expedia. The lights in bathroom didn’t work, the heat didn’t work, the recliner was so dirty it was sticky, same with the floor, slightly moldy in tub, no outlets for charging or CPAP. They literally have signs up about no drugs and no illegal activity allowed. Probably for the ladies of the night in the lot that we saw. People outside all night talking and what appeared to be power washing cars???
Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Debbie

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
They advertise a continental breakfast but do not have one. The ceiling in the bathroom had plaster hanging down from a leak. The toilet was actually scotched with a piece of wood. The floors were nasty. Ice machine was missing parts. The grounds were littered and dirty. The staff was always friendly and doing the best they can under the circumstances.
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Brad

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Can not recommend this hotel. It was dirty and stank. It smelled of smoke. The sidewalk in front of the room and the parking lot had piles of butts. There were water damage stains on the ceiling in multiple places. The door, even when closed would move a full inch or more making for a very loud room. You could hear every big truck on the road, every conversation in the parking lot which occurred most of the night. I could actually hear the clicking of the person's phone in the room next door. This was because they were setting near the door that connected the room. I left early and found another place. The bed was horrible. I left everything in my vehicle as I didn't want it in the room.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 6 Feb 2024
I do apologize for the issue experienced during your stay. Please know that we will use them to make future stays more comfortable and enjoyable. We hope you will give us another chance to serve you.

10/10 Sangat Bagus

Mecia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 6 Feb 2024
Thank you

10/10 Sangat Bagus

Laura Roper

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan
Everything was very clean and organized just an older property, I felt safe and the sweet girl at the front desk was beyond helpful,,,area was fine I felt safe
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 28 Nov 2023
Thanks so much.

2/10 Sangat Buruk

Theresa

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
reserved two rooms and one room was upstairs on one end of property the other room was downstairs on other end staff said we needed to call if we wanted rooms close.Heat wasn’t on it room it was 50 degrees in room When heat came on it was so loud that you couldn’t hear the small tv that was in room it also got very hot while it was running after it shut off it got hot.Breakfast was over at 9am.lamp shade in room looked horrible and stained.Lights by bed didn’t work.No remote for tv in room got one from front desk Batteries were dead.only positive thing I can say is it did have hot water.also numerous people around property smoking cigarettes and weed
Menginap 3 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 28 Nov 2023
We would like to apologize for the problems you experienced during your stay. Please know that they are being addressed, and will be taken care of. We appreciate you being transparent, and letting us know so we can use this to make the necessary adjustments.

10/10 Sangat Bagus

Laura beth

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were very nice
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 26 Nov 2023
Thank you, we are glad you enjoyed your stay.

4/10 Buruk

Mary

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
My rooms heater rattled very loudly all night. The child in the room above mine ran up and down room all night. Phone didnt work for me to call front desk. Was very disappointed in my stay.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 24 Nov 2023
We want to apologize for your experience. We have taken care of the problem with the phone and heater. In the future if you would like to give us another try, please reach out to me, and we will do our best to make sure you have a pleasant stay.

8/10 Bagus

Lori

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Michael

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Gabriel

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 6 Nov 2023
We hope you had a comfortable and enjoyable stay,and look forward to seeing you again in the future.

10/10 Sangat Bagus

Jordyn

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 26 Nov 2023
Thanks so much.

10/10 Sangat Bagus

Nancy

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
OK
I thought it would be more at an 8.6, but it wasn't so terrible. My daughter spent time in lobby and was helping guest find manager on duty a lot of the time. Breakfast was nothing.
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Calvin, WOODBRIDGE

Disukai: Staf & layanan
Good price; convenient location
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 23 Okt 2023
Thank you for your review, we appreciate you choosing us to stay with.

8/10 Bagus

Carla

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
As expected for the price.
Older and a bit beat up, but comfortable and clean. The evening staff were helpful and friendly.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Melanie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas
Everything was dirty about the room. The bathtub was dirty, still had hair in the trap. I was afraid to get underneath the sheets and blankets replace linens needed replaced our first room that we had the toilet didn’t work so we got moved to a different room just very unclean.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 23 Okt 2023
I would like to apologize for the your experience. We would like the chance to make it right for you and hope you will give us another chance in the future.

4/10 Buruk

James

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Floor was filthy/ sticky had them to mop it the next morning. They didn't change out the towels or clean the room other than that. Towels were small and thin. Didnt have coffee for the coffee maker.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 23 Okt 2023
I am so sorry for the problems, we want every guest to have a positive experience at our hotel. I will follow up with our cleaning staff to make sure these problems are addressed. Thank you.

4/10 Buruk

Daniel

Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 20 Okt 2023
So sorry that you did not have a pleasant experience at our hotel. I hope you will give us another chance in the future.

6/10 Cukup Baik

Dan

Disukai: Kebersihan, staf & layanan
Older hotel that definitely needs updating, but the room I had was clean. Some of the decor was from the 1970's or 1980's. Shower was clean but definitely needs to be re-tiled.
Menginap 1 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 6 Okt 2023
Thank you for your review. I will share it with our team, and we will make the improvements. Hope to see you again in the future.

10/10 Sangat Bagus

Shana

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Lonnie

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Jose

Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

stephanie

Disukai: Kenyamanan kamar
Old room they put me in the back of the hotel lot of mold on ceiling where the roof was leaking
Menginap 1 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 29 Sep 2023
We apologize for your experience, and are passing it on to our team. We hope we will give us another try, and we value your feedback, and are working hard to make the necessary changes.

10/10 Sangat Bagus

Kevin

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Glad I only booked for 1 day stay
The desk clerk was friendly. The room was not good. The bed was clean and slept ok. The smell of the room was terrible. The recliner chair look like it was about to fall apart. We didn’t use it for that reason. This place was rated 7.2 stars. More like a 3 star place.
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Rb

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Many minor inconveniences, added up to one huge hassle. The staff tried to be helpful but the property was simply rundown. I left without spending the night.
Menginap 1 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 29 Sep 2023
I am sorry for your experience this stay, we are making the necessary changes to improve this, thank you for your feedback.

10/10 Sangat Bagus

Kenneth

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, fasilitas
Welcomed when we arrive. The young lady at the desk seemed to. enjoy her job and knew what she was doing.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Shakeria

Menginap 4 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Contrese

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Krissy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Barbara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was great. Staff very nice. The property is a little dated. The pool was wonderful. 😃
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Rb

Menginap 1 malam pada bulan Juli 2023