Upstate New York hotel guide. Best Western hotel in Upstate New York, New York

"It was good stay. This place is really close to the falls. One thing i was little disppointed is there is only one sports channel out of 10 cable channels. Only 10 channels you can watch in your room."

"We were greeted by a very stoic and unhelpful staff member who let us know that we had to pay $100 fee for having our two small dogs with us. We were unaware of this policy as it was not listed on Expedia so we mentioned being surprised and the concierge ignored us and handed us papers to sign. We were a little put off (as we would have gone to another hotel if we had known) but then the room was SO cold and for some reason we couldn't turn the heat up more than 70. There wasn't a real comforter on the bed- it was very thin and the bed was uncomfortable. the only nice part of this stay was the veteran checking us out who was so kind and I witnessed him being very attentive to another guest. Will not be staying here again."

"Ok"

"It was a good experience. Good for all ages. The staff were pleasant to deal with. The rides and attractions were good. My kids had a good time. Kind of limited on the food options, but we figured it out. I’d recommend this place to waterpark lovers."

"Breakfast offerings were very good. Well presented. The Waffle Maker was a big hit."

"Overall, it was a great experience! The staff was very nice and helpful. They are going through some renovations right now, but even with this it was not too much of disturbance. Would love to come back soon!"

"Comfy beds, clean sheets and towels. but the heat in our room didn't work. Our room was the only room in the stairwell, right beside an exit door and separated from the other rooms - i was a bit worried about the location at first but it was quiet - which was important to us. Good value for the price we paid."

"My room was given away before I checked in. Room was prepaid. We called and told them my flight was late and to make sure they save our room. They still gave it away REFUND FULL PAYMENT"

"Good staff… just dated hotel."