"We chose this hotel because of its strong reviews and the promise of a smaller, more personal experience. Unfortunately, our stay did not reflect that.
We arrived before check-in and explained that we had groceries needing refrigeration and that my husband had worked nights and had not yet slept. We waited nearby, but were never contacted when rooms became available. When I returned to the desk later, I was told we could check in immediately.
Shortly after checking in, the water was temporarily shut off. While I understand maintenance issues happen, it would have been helpful to mention this at check-in since it occurred almost immediately after we entered our room.
We also found no towels available at the pool and had to return to the lobby to request them. Again, the issue itself was minor, but the overall experience felt reactive rather than welcoming.
None of these items alone would have significantly impacted our stay. However, together they created the impression that communication and guest service were not priorities. We specifically chose this property hoping for a warm, attentive experience, and unfortunately that was not what we experienced.
Also, most travels have early departures or adventures planned in this area. Chose this hotel for the free breakfast, website days 6:30 am weekdays but it was not until 7 am. No hot breakfast, boiled eggs etc. it was fine but felt more like something we could have got at a gas station. A water bottle station would be nice."
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