The Jangle Hotel - Paris - Charles de Gaulle - Airport
6/10 Okay
"Booked this hotel due to shuttle bus from airport & restaurant for evening meal. However prior to arrival message advised that the shuttle didn’t run between 12 noon to 5:30pm and we were due in at 4pm! So had to find alternative transport to hotel. On arrival a Reception staff member was in the phone. There was no acknowledgement from that staff member or from another that came to reception, collected something and walked away. After the call ended maybe 5-10mins, we were welcomed to the hotel and check-in was smooth.
We did eat at the restaurant, limited menu but nice food. Given the choice of any table, empty at 7:30pm, but couldn’t sit at the one we pointed to as it was for four! At end of meal we asked for check, but had to ask again 10mins later and told, “yes it’s at the bar”. I guess the staff forgot to mention this. Decided not to then have a drink in the bar due to the sport on the TV which was loud.
Staff also very preoccupied with their cell personal cell phones, and after smoking break outside the restaurant window, returned to the bar taking off their coat from the serving side of the bar. It all seemed very unprofessional."
"We got notified the property was under construction 2 days after leaving for our Italy & France vacation, leaving us limited options. Upon arrival, we found construction at the front entrance and were not warmly greeted at check-in. Reaching our room required a long walk, the elevator in our building was unreliable. Staff blamed the issue on housekeeping, but it was clear there was a larger problem. Because my husband has limited mobility following multiple back surgeries, we were concerned about his safety if the elevator failed especially being a commercial builder himself.
When we entered the room, it smelled as if a wet dog had been there. I immediately contacted Expedia, and after speaking with the hotel, they agreed to refund 3 of our 4 nights if we checked out immediately. We booked another property and went to the front desk to leave, they tried to offer another room, which we declined. The next day, we discovered no refund had been issued. After contacting Expedia, we learned the hotel had gone back on its agreement. I spent much of our vacation calling daily to have the matter escalated. I finally filed a claim through the French consulate, and shortly thereafter the hotel refunded three nights as originally promised.
While we eventually received the agreed-upon refund, it did not compensate for the stress, inconvenience, and valuable vacation time lost dealing with the horrific situation. We will never speak well of France to anyone that asks. It is all on them."
"It is a sort of boutique hotel with rooms in several separate buildings connected by court yards. People at the reception desk are very friendly with good smiles and helpful. Once you get used to it, it is only 5-10 min walk from the train, metro and bus station, Nation. A variety of cafes, restaurants in 10 min walking distance
Rooms are small, but well equipped including a good-size microwave, stove, fridge, pot, pan and utensils. THere is a room for improvement, such as hall way carpet and room floor carpet, but the hotel perhaps doing the step-by-step renovation."
"Hotel was very convenient for the airport. Check in was slow as staff were distracted by the number of flight cancellation bookings that they hadn't received information on, so weren't as pleasant as normal check-in staff.
The room was very clean and the bed comfortable. Dinner at the pizza/Italian restaurant was good."
"Personnel de l’hôtel très accueillant. Chambre très propre, confortable et ambiance calme. L’hôtel est très bien situé et plusieurs visites peuvent se faire à pied aisément. Excellent rapport qualité prix, retourner à Paris, je retournerais à cet hôtel."
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