Eksterior

Ulasan untuk Motel 6 Van Buren, AR

2 out of 5
Motel 6 Van Buren, AR
3200 Alma Hwy, Van Buren, AR

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 186 dari 439 ulasan" "
Penilaian 8 - Bagus. 147 dari 439 ulasan" "
Penilaian 6 - Cukup Baik. 55 dari 439 ulasan" "
Penilaian 4 - Buruk. 21 dari 439 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 439 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

7,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Shantala

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
It was a good room
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 4 Mei 2024
Hi Shantala,We're glad to hear that you found the room satisfactory! Your satisfaction is important to us, and we appreciate your feedback. If there's anything specific you enjoyed about the room or if there are any areas where we can improve, please feel free to let us know. We look forward to welcoming you back for another pleasant stay in the future!

8/10 Bagus

Jeanne

Bepergian bersama teman
Disukai: Staf & layanan
Staff was great! Polite and went out of her way to assist. The rooms were nothing fancy but I really missed my coffee pot.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 28 Apr 2024
Hi Jeanne,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times.

10/10 Sangat Bagus

PHONG, Lemon grove

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like this place
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 15 Apr 2024
Hi Phong,We are thrilled to hear that you enjoyed your experience with us! Thank you for taking the time to share your feedback, and we look forward to welcoming you back soon for another fantastic visit.

10/10 Sangat Bagus

Donald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was great for what we need for the eclipse!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 12 Apr 2024
Hi Donald,Thrilled to hear that our hotel met your needs during the eclipse! It was a special event, and glad that you chose to stay with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again in the future!

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 10 Apr 2024
Hi Mary,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

2/10 Sangat Buruk

Dustin

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I want a refund
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 5 Apr 2024
Hi Dustin,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. If you have any further concerns please call up the property for the resolution.

8/10 Bagus

Peter

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great cheap place to stay.. friendly and quite clean ..
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 30 Mar 2024
Hi Peter,Thank you for your kind words and positive feedback! We're delighted to hear that you found our establishment friendly and clean. Maintaining a welcoming and hygienic environment for our guests is always our top priority. We appreciate your recognition and hope to have the pleasure of hosting you again in the future!

2/10 Sangat Buruk

Gina

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas
Horrible area. Loud banging at midnight then yelling for hours then 4 squad car a then more yelling.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 26 Mar 2024
Hi Gina,We deeply apologize for the disturbance you experienced during your stay. Ensuring a peaceful and comfortable environment for our guests is a top priority. We will investigate the incident and take appropriate measures to address any issues related to noise disturbances or safety concerns in our area. Your feedback is valuable to us, and we appreciate your understanding.

8/10 Bagus

Janet

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 19 Mar 2024
Hi Janet,We are glad you had a nice stay with us and appreciate this wonderful stay rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 14 Mar 2024
Hi John,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Sangat Buruk

Scarcianna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
After my husband gave our baby a bath, he pulled the stopper up out of the drain. Some kind of copper looking stuff started coming up out of the drain. Because of this we booked the next night for a non smoking room so we could move rooms. When I showed the woman in the office she was nonchalant and said she'd have maintenance take a look. Then when I asked about moving rooms she said she couldn't move us at first. Then I told her we booked a non smoking instead of a smoking room and she replied that doesn't matter I can't move you I have reservations coming in. And I told her when I booked the room there were 3 available before I confirmed the booking. She said she had to get permission and would let us know if she got it. So we just cancelled the booking and made a reservation for somewhere else. When we were leaving she came up and asked if we were ready to move rooms and we told her we were actually just gonna leave. I recommend the Van Buren Inn. They're cheaper and so much nicer with way better customer service.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Tara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff, easy check in
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 9 Mar 2024
Hi Tara,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Bagus

Phil

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 5 Mar 2024
Hi Phil,Appreciate you for taking the time to give us a 4-star rating. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience

10/10 Sangat Bagus

Sharise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No complaints
Pleasant staff at check-in. Clean room, everything worked. No fee for pets!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 23 Feb 2024
Hi Sharise,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Sangat Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 14 Feb 2024
Hi Lee,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Sangat Bagus

Cody

Disukai: Kebersihan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 12 Feb 2024
Hi Cody,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Sangat Bagus

Cody

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very well kept and maintained staff is very respectful and helpful
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 12 Feb 2024
Hi Cody,Glad to hear that you had a wonderful experience with us and that our staff's dedication to maintaining a high level of service made your stay enjoyable. Providing excellent service and ensuring our guests feel respected and supported are top priorities for us, and delighted that our efforts made a positive impact on your stay.

10/10 Sangat Bagus

Ken

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The room was great. As good as any i have ever stayed in including the “high dollar” chains. Would recommend to anyone.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 3 Feb 2024
Hi Ken,We are thrilled to hear that you found our room to be on par with, or even surpassing, those of high-end hotel chains. Your recommendation means a lot to us, and we truly appreciate your kind words. Our team is dedicated to providing exceptional accommodations. Thank you for choosing us and for your valuable recommendation!

8/10 Bagus

Richard

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean place for a motel. Nice for passing through
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 31 Jan 2024
Hi Richard,Thank you for your positive review! We're pleased to hear that you found our motel to be clean and suitable for a comfortable stay while passing through. Providing a welcoming and well-maintained environment is a priority for us, and we appreciate your feedback. If your travels bring you through again, we'd be delighted to host you once more.

8/10 Bagus

Kristin

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 23 Jan 2024
Hi Kristin,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

8/10 Bagus

Diana

It was a good place to stay.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 23 Jan 2024
Hi Diana,We're glad to hear you had a good stay with us. Thank you for the positive feedback and the 4/5 rating. We appreciate your support and hope to have the pleasure of hosting you again in the future.

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 5 Feb 2024
Hi David,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bagus

Gary

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good value
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Brand Experience Team pada tanggal 9 Jan 2024
Hi Gary,Thank you for positively rating your stay!Lilith#Team6

10/10 Sangat Bagus

Fort

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 31 Des 2023
Hi Fort,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 20 Des 2023
Hi Charles,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Sangat Bagus

Shana

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 18 Des 2023
Hi Shana,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had two rooms One was good The second one had a terrible smell coming from heater (237)
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 28 Nov 2023
Hi John,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great value
Clean. Great value.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 20 Nov 2023
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 20 Nov 2023
Hi Richard,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Sangat Bagus

Tammie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 16 Nov 2023
Hi Tammie,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Sangat Bagus

Natalie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent facility, staff and area.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 16 Nov 2023
Hi Natalie,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Sangat Bagus

summer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 16 Nov 2023
Hi Summer,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Sangat Bagus

Stephanie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Solid choice
This was my second time staying at the Van Buren Motel 6 for a work trip (my first visit was in 2018), and the place is just as solid as I remembered. The staff is friendly, the room was clean and well maintained, and the bed was cozy. As a solo female traveler, I’d like to note that I felt safe at this motel. If I find myself in Van Buren again, I will choose this motel!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 16 Nov 2023
Hi Stephanie,Thank you so much for choosing to stay with us again and for taking the time to share your positive experience! We're thrilled to hear that your second visit was as solid as the first, with friendly staff, clean and well-maintained rooms, and a cosy bed. Your safety and comfort are of the utmost importance to us, and we're delighted to know that you felt secure during your stay. We appreciate your loyalty and look forward to welcoming you back to the Van Buren Motel 6 whenever your travels bring you to the area again.

10/10 Sangat Bagus

Deanna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like everything about this property.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 9 Nov 2023
Hi Deanna,That's wonderful to hear! We're thrilled that you had a positive experience at our property. If there's anything specific you'd like to highlight or any special requests you have in mind for your next visit, please feel free to let us know. We look forward to welcoming you back!

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy parking
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 7 Nov 2023
Hi Ronald,We are pleased to hear that you found our parking facilities convenient. Providing hassle-free parking is important to us, and glad to know that it met your expectations. If there's anything else you'd like to share about your stay or any specific aspects that stood out to you, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean!
Friendly front desk staff. Very clean rooms, well lit, great condition. Felt safe. Wish ALL Motel6's could be like this.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 7 Nov 2023
Hi Christine,Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay. It's fantastic to know that you found our rooms exceptionally clean, and well-maintained, and felt safe throughout your visit. We appreciate your kind words about our front desk staff as well. Your feedback is valuable to us, and we'll continue to strive for excellence. We look forward to welcoming you back on your next visit!

8/10 Bagus

Edward

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was clean.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 7 Nov 2023
Hi Edward,We are overjoyed to hear that you were pleased with the cleanliness. Maintaining a hygienic environment is a top priority for us, and we're delighted to know that it made a positive impact on your stay. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another excellent experience in the future. Thank you for your kind words!

8/10 Bagus

Trina

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Nice staff and quiet
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 2 Nov 2023
Hi Trina,We are glad to hear that you had a positive experience with our staff and that you found the environment to be quiet. Providing a pleasant and peaceful stay is important to us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Safe travels!

8/10 Bagus

Kristin

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A nice, decent place to stay.
The room was not immaculately clean, but it was decently clean. The hotel clerk was very friendly and helpful. The motel was a nice, convenient place for us to stay.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 2 Nov 2023
Hi Kristin,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our motel to be a nice and convenient place for your stay. We appreciate your kind words about our friendly and helpful hotel clerk. We also take note of your comments about the cleanliness of the room, and we'll use this feedback to make improvements. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Bagus

Scott

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good room for the night, but the floor in the room hadn’t been mopped recently and was dirty.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 7 Nov 2023
Hi Scott,Glad to hear that you had a satisfactory stay overall. However, we apologize for the oversight regarding the cleanliness of the floor in your room. This does not meet our usual standards. We will address this promptly to ensure a more pleasant experience for our guests in the future. If there's anything else you'd like to discuss or if you have any further comments, please feel free to reach out. We hope to have the opportunity to welcome you back for an improved stay.

10/10 Sangat Bagus

Kristin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A nice comfortable place to stay with your pets.
It is a nice motel, great for people with pets. The check in clerk is very nice. No issues. We stayed for 3 nights and will definitely return to this motel whenever we are in Van Buren and need a place to stay.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 7 Nov 2023
Hi Kristin,Thank you for sharing your positive experience with us. We're delighted to hear that you had a comfortable and pleasant stay, especially with your pets and you had no issues during your 3-night stay. We look forward to welcoming you back whenever you're in Van Buren and need a place to stay. Your feedback is greatly appreciated, and we're committed to providing you with excellent service in the future.

4/10 Buruk

John

Tidak Disukai: Kondisi & fasilitas properti
Old nasty
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 7 Nov 2023
Hi John,I'm truly sorry to hear that your experience did not meet your expectations. We appreciate your candour and will use this input to make necessary improvements. If you would like to share any specific details or have any further comments, please don't hesitate to reach out. Thank you for bringing this to our attention.

4/10 Buruk

Marcia

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
We had issues with our card room keys. They couldn’t make the key card when we got there and then the next day it wouldn’t work when we came back from shopping. Also no elevator to get to second floor. Not enough parking spaces for customers. Would not recommend staying here.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 23 Okt 2023
Hi Mardia,I'm truly sorry to hear about the challenges you encountered during your stay with us. The issues with your room keys and the lack of an elevator and parking spaces are certainly not up to our usual standard. Your feedback is valuable to us, and we will be working diligently to address these concerns and make the necessary improvements. Thank you for bringing this to our attention, and we hope you might reconsider staying with us in the future to experience a more seamless and enjoyable visit.

8/10 Bagus

Ann

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Bama
We thought we were getting queen beds and they were smaller. Had 3 people and 2 struggled with the small bed. Not good sleep. Dead bugs in the bathroom. You get what you pay for. No shampoo’s conditioner, just a small bar of soap. No tissue and the thinnest toilet paper ever. Will not do a motel 6 again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 23 Okt 2023
Hi Ann,Your feedback regarding the amenities provided is duly noted, and we will be reviewing our offerings to ensure they meet the expectations of our guests. We genuinely appreciate your input, and I regret that your experience did not meet your standards. We hope you might consider giving us another opportunity to provide you with a better experience in the future.

8/10 Bagus

Sheila

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and quiet
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 18 Okt 2023
Hi Sheila,We're delighted to hear that you found your stay with us to be both clean and peaceful. Maintaining a serene environment is a priority for us, and cleanliness is of utmost importance. Hope you have any further needs or requests, please don't hesitate to let us know. We look forward to hosting you again in the future!

6/10 Cukup Baik

Maxine

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 18 Okt 2023
Hi Maxine,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Sangat Buruk

Julie

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Disappointed
The sheets were dirty. Open bar of soap was put back in the wrapper and maid put back to use again. Trash behind head of bed. We really liked this motel before but tbis time was Very Disappointing and we had a baby with us this time. May not stay there again due to it being dirty.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 10 Okt 2023
Hi Julie,Our team sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

Binh

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 10 Okt 2023
Hi Binh,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Bagus

Sue

Bepergian bersama teman
Disukai: Staf & layanan
Friendly staff but rooms were not very clean. Restaurant next door had great food and reasonable prices. I always want free breakfast but at least they had coffee this time!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Sophia CSR pada tanggal 28 Sep 2023
Hi Sue,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and enjoyed the convenience of the restaurant next door. We apologize for any inconvenience caused by the cleanliness of the rooms and assure you that we take this feedback seriously. We appreciate your suggestions and hope to have the opportunity to welcome you back for an improved experience.

8/10 Bagus

Thomas

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan September 2023
Tanggapan dari Sophia CSR pada tanggal 22 Sep 2023
Hi Thomas,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.