"I booked two rooms for four people. Each room advertised to accommodate 3 persons. My family and friend scaping war from Iran after travelling 20 hours on the road got to the hotel at 4:30pm. None of the rooms were ready. eventually when they got to the rooms, they found only a Queens bed in each, chewing gum stuck all over the place, torn up furniture, floor so dirty that they could not and wanted to take their shoes off. The lift was not working. They just could not stay in the hotel from hygiene point of view and the bed situation, not enough beds to accommodate four people needing separate beds. They refused any assistance and a refund. I am very disappointed that Hotel.com has not checked this hotel. And the reason for it being none refundable for exactly the above. Not fit for the purpose."
