6/10 Cukup Baik
Tamara
Bepergian bersama teman
28 Apr 2026
Disukai: Kebersihan
We were there for a very short time; the hotel is basic but just fine for one night. However, we chose the hotel for close proximity of the airport AND the free shuttle. Upon arrival, we followed instructions for booking the shuttle and were told when our ride would arrive. After waiting 35 minutes and seeing 2 shuttles each passing by from several other hotels, I called back, only to be told the driver was fueling up/changing vehicles or something like that. I asked how long the wait would be and no clear answer was given. We were told to find where the taxis are and hotel would cover it. I complained that as customers, they should be contacting us about any delays.
Once I found the taxi company, the driver acted like he had no idea what we were talking about; in fact he told us to take a different cab and asked to see our paper instructions/hotel address. I told him this is the company we were told to take; he was not happy and we heard about it on the way to the hotel. We then realized he knew exactly what he was doing and just did not want to take us as it wasn’t enough money/length of a drive. Less than pleasant circumstances for a customer to experience after a long flight and needing sleep. When we explained at the hotel desk, Zero compensation offered. Would not book there again.
Tamara
Menginap 1 malam pada bulan April 2026