I respond to your review, as you are very rude people because we asked you many times the time of arrival at the property and you never responded, it is clear that being an apartment we cannot be present 24 hours a day so we opened upon your arrival brings it remotely. you talk about bedbugs not knowing that those who bit you were mosquitoes, of which Venice is full due to the water, surely you opened the windows and a large quantity of them entered

I'm sorry to reply but the review is fake1) you have never communicated your arrival time2) at check-in we opened the door and arrived after 10 minutes of waiting3) the apartment is clean and the bottles of water you found in the fridge were offered by us4) you left without warning you had dinner and soiled the apartment, you called the next day asking for a refund for an apartment you had used5) the raincoat is in our warehouse, we are waiting for you to send a forwarder to pick it up6) you are so rude he doesn't behave like this

they were the worst customers we had in the structure. we asked for the check-in time and they communicated it only in the morning, we waited 2 hours to wait for them only after 4 hours they called saying that they were wrong on the time and they had gone to Murano. we tried several times to get in touch with them with negative results, when we managed to talk the lady did not allow us to talk on the phone, she only spoke she was very arrogant and rude. For check-in they didn't look at our directions that we send to our customers and wandered around the block. Unfortunately these are the results of bad customers especially when the cameras are sold at a lower price