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Ulasan untuk Grand Canal Suites

Grand Canal Suites
Sestiere Santa Croce 555, Venice, Veneto

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 99 dari 244 ulasan" "
Penilaian 8 - Bagus. 53 dari 244 ulasan" "
Penilaian 6 - Cukup Baik. 42 dari 244 ulasan" "
Penilaian 4 - Buruk. 22 dari 244 ulasan" "
Penilaian 2 - Sangat Buruk. 28 dari 244 ulasan" "

8,6/10

Kebersihan

7,4/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Claudio

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Strategic position with a great view. The room is very basic for the price but considering it's Venice it's fair enough I guess.
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Carolyn

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Read instructions properly. No service at property. Online check-in. I was ignorant and didn’t read the description properly but assumed (stupidly) and when looking at images saw the “main lobby” image and thought there would be onsite staff. So while I gave a low rating with service and overall, I gave cleanliness and location 5 stars as my room would have been spotless as I didn’t stay there and the location was perfect.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Carl

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The check in process was not clear AT ALL. Past that it was great.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Wonderful Italy Team pada tanggal 29 Apr 2024
Thank you for your feedback, Carl! We are really happy that you enjoyed your stay.We are sorry that the check-in process was not intuitive for you. If you would like to tell us what you found confusing, we would be happy to take it into consideration to improve our process.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

10/10 Sangat Bagus

Kyle

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was a little bit of a strange experience, but a clean room and great view! Communication all happens on the day of arrival, which was a bit worrying for planning, but it all worked out great! Only downside is no AC
Menginap 1 malam pada bulan April 2024
Tanggapan dari Wonderful Italy Team pada tanggal 29 Apr 2024
Thank you for your feedback, Kyle! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

2/10 Sangat Buruk

Joshua

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Wonderful Italy Team pada tanggal 22 Apr 2024
Thank you for your feedback, Joshua. We are sorry that you had a negative experience with us. If you would like to tell us the reasons for your discontent, we would be happy to investigate.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, the Wonderful Italy Team

10/10 Sangat Bagus

Aida

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Es war sehr gut organisiert, ruhig. Lage war super. Werde gerne wieder kommen.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Wonderful Italy Team pada tanggal 13 Apr 2024
Thank you for your feedback, Aida! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

6/10 Cukup Baik

Victoria

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The stay was good, but we were unable to control the temperature in our room. When we arrived our room was at 27 degrees Celsius while outside was only 20. It was hard to fall asleep with the heat of the room, even with the window open.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Wonderful Italy Team pada tanggal 9 Apr 2024
Thank you for your feedback, Victoria. We are sorry for the inconvenience related to the temperature. If you had reported this problem, we would have promptly intervened to solve it.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, Wonderful Italy Team

2/10 Sangat Buruk

Charles

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Walk up to unit was horrible and getting access to speak to some one was aweful.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Wonderful Italy Team pada tanggal 9 Apr 2024
Thank you for your feedback, Charles. We are sorry that you had a negative experience with us.If you had reported your discomfort during your stay, we would have promptly intervened.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, Wonderful Italy Team

6/10 Cukup Baik

Esteban

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Por el tema de frío solicitamos cobijas pero nos negaron darnos cobijas, buen lugar y buena jubilación solo mal atención al cliente si preguntas o pides algo tardan 1 día o más en contestar
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Wonderful Italy Team pada tanggal 27 Mar 2024
Thank you for your feedback, Esteban! We are happy that you liked the location of our apartment.We are sorry for the inconvenience related to the temperature. Unfortunately, we did not have extra blankets available other than those in the apartment, but we have added some after your report.We do not provide 24-hour service, but we do our best to support our guests promptly. Indeed, we replied to you as soon as we opened the office the following morning.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, Wonderful Italy Team

10/10 Sangat Bagus

Levon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A large and clean room at a location very close to station. View on the canal was a nice bonus.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Wonderful Italy Team pada tanggal 14 Feb 2024
Thank you for your feedback, Levon! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

2/10 Sangat Buruk

Marcos yahir

Bepergian dalam rombongan
Tidak Disukai: Fasilitas
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Wonderful Italy Team pada tanggal 16 Jan 2024
Thank you for your feedback, Marcos. We are sorry that you had a negative experience with us. If you would like to tell us the reasons for your discontent, we would be happy to investigate.We hope to host you again in our beautiful apartments in order to make you change your mind about our service.See you soon, the Wonderful Italy Team

10/10 Sangat Bagus

Margrete

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very easy to find the hotel. The directions were easy to follow and everything was as we were told they would be. It was clean and neat.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Wonderful Italy Team pada tanggal 20 Des 2023
Thank you for your feedback, Margrete! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

2/10 Sangat Buruk

Debbie

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would not recommend this hotel for anyone traveling to Venice. The staff was unresponsive, enough so that we needed to last minute find another hotel the night of. There is no front desk or staff on site, so there is never anybody to reach out to, especially if you are traveling on a weekend. I would give 0 stars if I could. DO NOT STAY HERE.
Menginap 1 malam pada bulan September 2023
Tanggapan dari reservation office pada tanggal 15 Sep 2023
Dear guestit is indicated when you book that there is no reception on site and it is a self automatic check in so you need to get in touch with us in advance

10/10 Sangat Bagus

Leslie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was in a great location close to all transportation. The suite was very spacious. Be prepared to climb a lot of stairs.
Menginap 2 malam pada bulan September 2023
Tanggapan dari reservation pada tanggal 15 Sep 2023
Dear guest thank you for staying with us

8/10 Bagus

Miguel

Tidak Disukai: Staf & layanan
Esta muy centrado aunque la hora de salida es las 10 am
Menginap 2 malam pada bulan September 2023
Tanggapan dari reservation office pada tanggal 15 Sep 2023
Dear guest thank you for staying with us

6/10 Cukup Baik

Nancy

First, the star rating system above doesnt work. and ther was no staff there anyway. I was hard to find, even with the maps. Perhaps the map should point out that the geen door is tucked in a corner, not actually facng the street/canal. The suite was Ok, a little confusing with the 2 bathrooms. The living room was very sparsly decorated-- we saw int the living room/lobby for rooms 2, 3, 4, 5 & it was much nicer. Also, we couldnt get the safe to work. But good lacation for our needs & we foind some good restaurants too.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari reservation office pada tanggal 15 Sep 2023
Dear guest thank you for staying with us

6/10 Cukup Baik

BALRAJ

Bepergian bersama keluarga
Entrance door lock was not working. Random people were coming inside and asking if room was available. No elevator or Lift. To carry luggage 3 floors on stairs was not easy. Rooms were good size and comfortable. Could improve if restroom or toilet and small pantry for tea and coffee are added to the common area.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari reservation office pada tanggal 15 Sep 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Martina

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari reservation office pada tanggal 15 Sep 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Finn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I enjoyed how close it was to the station
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari reservation office pada tanggal 15 Sep 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Wayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari reservation pada tanggal 16 Agu 2023
Dear guest thank you for staying with us

6/10 Cukup Baik

Romina

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari reservation pada tanggal 4 Agu 2023
Dear guest thank you for the review

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay, amazing city
Large property, great location, amazing view. We would definitely stay here again.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari reservation pada tanggal 26 Jul 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Elissa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful room with amazing canal views
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari reservation pada tanggal 26 Jul 2023
Dear guest thank you for staying with us

2/10 Sangat Buruk

Qies

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is the worst hotel I ever dealt with don’t not recommend to my worst enemy. They are rude. There’s nobody there to talk to is supposed to send me a code at 3 PM and the code in arrive until like 5:30 PM. They refused to work with me to not stay there.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari reservation pada tanggal 3 Jul 2023
Dear guestthe code was sent at 2.30 pm and we have the proof that you didn't read it but it was not our fault at allso this review is not real we are asking to cancel itthank you

10/10 Sangat Bagus

Laura

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari reservation pada tanggal 3 Jul 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Alejandro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari reservation office pada tanggal 19 Jun 2023
Thank you for the review

10/10 Sangat Bagus

Kenneth

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Great location.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari reservation office pada tanggal 19 Jun 2023
Thank you for the review

10/10 Sangat Bagus

Gregg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I really liked the jr. Suite, 3 large windows facing the Canal, also spent 2 nights in a deluxe room which was fine just views not as nice, comfortable though.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari reservation office pada tanggal 16 Jun 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Branden

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari reservation pada tanggal 5 Jun 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Beth

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari reservation pada tanggal 5 Jun 2023
Dear guest thank you for staying with us

4/10 Buruk

Andreea

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari reservation pada tanggal 5 Jun 2023
Dear guest we do not understand the reason of your score

2/10 Sangat Buruk

Magdalena

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Did not receive any sort of check in information or codes as promised. Google maps does not take you to the right place so information on getting there is vital. We were lost and there is no desk or number to call. The building has no signs whatsoever. Honestly extremely frustrating. I had even messaged two days prior saying we hadn’t received any codes or information and was told they would automatically come the day of. When we finally got there we still did not have the entrance code. Terrible customer service.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari reservation pada tanggal 22 Mei 2023
dear guest we always send all information 20 days before arrival and the access code on the arrival dayit should be enough to chek your emails and messages on the phonethank you

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari reservation office pada tanggal 22 Mei 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Armando

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excepcional vista al gran canal. Buen precio, muy cerca de la estación de tren. Seguro y limpio
Tanggapan dari reservation office pada tanggal 10 Mei 2023
Dear guest thank you for staying with us

4/10 Buruk

Doug, Las Vegas

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
If you choose to use this ‘’Hotel’’, it’s important to understand that it is NOT a Hotel. It is not named the ‘’Grand Canal Suites’’, in fact, it’s not named at all. There is no signage anywhere near this ‘’Hotel’’. We found it ONLY by putting the address into our iPhone, which led us to an address next door, named ‘’Hotel Canal’’. The guest clerk pointed to the lone door of a shabby Apt with an electronic lock, and we gained access. The room was very hot, as the thermostat was locked at 27C, and was not adjustable. I emailed them requesting directions to operate the thermostat, and received no response, AT ALL, EVER !!! We slept with the windows open, and the sheer curtains closed and just put up with the noise. The sheer curtains were filled with trapped mosquitoes the following morning. Don’t bother trying to use the Safe, as it does not work. This is actually a blessing, as the safe is not bolted down, and can be carried away (the original unused fasteners and instructions were still in the safe). The location of the property is excellent. Everything else is seriously lacking, and I would give it a 6 rating, ONLY because of the location. The staff is non-existent, and contact you only when they collect the taxes, (instead of when you have a question or problem). BEWARE !!!
Tanggapan dari reservation office pada tanggal 10 Mei 2023
Dear guest as indicated when you booked there is no reception on site and everything is made onlinethank you

10/10 Sangat Bagus

Tanya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic view
Very nice spacious room with a fantastic view of the grand canal
Menginap 2 malam pada bulan April 2023
Tanggapan dari reservation office pada tanggal 10 Mei 2023
Dear guest thank you for staying with us

2/10 Sangat Buruk

monca

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not a hotel
This hotel is not a real hotel, there is no name or Google directions it is not even on the map. The” hotel” is a random door next to a restaurant that leads to a room. There is no service or person works there. It is not a hotel. Very very misleading and very disappointed .
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari reservation office pada tanggal 10 Mei 2023
Dear guest as indicated when you booked there is no reception on site and everything is made onlinethank you

10/10 Sangat Bagus

Ainars

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is very good if you travel using train
Menginap 1 malam pada bulan April 2023
Tanggapan dari reservation office pada tanggal 10 Mei 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Jeri

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is an apartment and we were pleasantly surprised how nice it was. No staff on hand but didn’t need anything so it was great. Very spacious and close to so much. It was unbelievably quiet.
Menginap 2 malam pada bulan April 2023
Tanggapan dari reservation office pada tanggal 10 Mei 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

YeVonda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
INCREDIBLE
INCREDIBLE! Contact with host was exceptional-- with entry codes, cupboards to store luggage before check in and after check out (our train departure was 18:18) to explore all day, hands free. The views from our room and the common area were magazine worthy. I have amazing photos, but the website won't load them. Sorry!
Menginap 1 malam pada bulan April 2023
Tanggapan dari reservation office pada tanggal 26 Apr 2023
Dear guest thank you for staying with us

8/10 Bagus

Kayla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A little difficult to find and navigate where things were, but awesome location and hosts were quick to answer when we had difficulty. Beautiful view, would definitely come back
Tanggapan dari reservation office pada tanggal 18 Apr 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location was great, right in front of the Ferrovial. Clean, and easy to get in one you paid for the city tax and filled the form
Menginap 1 malam pada bulan April 2023
Tanggapan dari reservation office pada tanggal 13 Apr 2023
Dear guest thank you for staying with us

8/10 Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Amazing location perfectly situated on the Grand Canal and close to the train station. Confusing and odd check in experience and for the size of the place, I wish it had a small kitchenette or additional beds.
Menginap 5 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 13 Apr 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Jonathan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful stay for budget travelers used to airbnb’s etc. There is no front desk or concierge but they give you codes to allow yourself in. We arrived early and were relieved there was a luggage locker we could leave our bags in so that we could enjoy Venice until check in. We had the corner suite and the views were breath-taking. Three windows facing the Grand Canal. Also perfect location if you are arriving by train or bus. Less than 5 minute walk from either.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Wonderful Italy Team pada tanggal 2 Mei 2024
Thank you for your feedback, Jonathan! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

8/10 Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Bed was too hard
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 6 Apr 2023
Thank you for the review

10/10 Sangat Bagus

Alex

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean spacious room, great location and view. Convenient access to transportation, parking, restaurants.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 6 Apr 2023
Thank you for the review

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
The bed was hard and the floors were sloped.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 29 Mar 2023
Dear guest thank you for staying with us

10/10 Sangat Bagus

Marjorie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We live our stay. The view and location was fabulous. FYI There is no staff and there are some stairs. Would go back for sure.
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 29 Mar 2023
Dear guest thank you for staying with us

8/10 Bagus

Cybill

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No es facil de ubicar imagenes de la fachada no son iguales solo eso. Lugar tranquilo y ubicado en la entrada de vecia y limpio
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 29 Mar 2023
Dear guest thank you for staying with us

6/10 Cukup Baik

Bernd

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Grosses Zimmer ABER.......
Zimmer 1: Grosses Zimmer aber kein Sitzplatz und kein Schreibtisch - trotz viel freiem Raum! Vom Badezimmer aus dehnte sich ekliger Kanalisationsgeruch ins Zimmer aus...Lüftung lassen lassen hat nichts gebracht......
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari reservation office pada tanggal 29 Mar 2023
Dear guest thank you for staying with ussmell in Venice is due to water tides it is not a problem of the hotel