Search Hotels Near Villarrica Volcanic Caves, Pucón

"The staff was professional and friendly, and even consulted me with excursions. The breakfast was relatively generous. The place is really close to the main street so there are a lot of restaurants, bars and places to go out nearby."

"View of the lake was beautiful and the hotel location was exactly what we were looking for. Place was clean and staff was very nice. "

"Very clean and comfy room, friendly staff and even friendlier cats <3"

"Stunning views, world class food. Stuffed trout was amazing. We loved our relaxing stay there. Good pool and sauna. Fabulous staff. "

"This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny."

"Our room was dusty, unfortunately when going to sleep could feel the dust of the bed as if they havent used or change the sheets recently. Also we couldnt use the hot tub, staff said you had to give 8 hrs advance notice in case of using it and would see if they would do it depending in other guests. Also be mindful when going if you are a light sleeper,, the walls are super thin you can hear everything from other rooms and floor above "

"Beautiful lodge with very helpful staff. "