"Excellent service, location and the room too spacious, comfortable and clean, the hotel staff is friendly always try to help you in every request you have. The breakfast included is varied with good taste and very complete. The room toilet is very good the litter is too comfortable"

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Friendlies and helpful staff"

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid ..."

"I liked the check in and the complimentary drinks they offered"

"Friendly staff and great accessibility of the hotel."