"I have mixed feelings about my recent stay. On one hand, the resort’s grounds and service are world-class. The beach access and views are truly incredible—waking up to such a stunning coastline was the highlight of the trip. The outdoor pool is exceptionally well-maintained, and the amenities provided are excellent. I also want to give a special shout-out to the staff; everyone we encountered was professional, friendly, and went out of their way to be helpful. The on-site restaurant exceeded my expectations with great food, and the parking was convenient and stress-free.
However, the experience changed the moment I walked into the room. It was immediately clear that the room did not match the polished photos shown online. More concerning was the lack of hygiene; the room was not completely clean, and I unfortunately encountered small cockroaches and various insects throughout the space. Having to personally deal with pests during a vacation is unacceptable.
It’s a shame because, given the price point and the quality of the rest of the resort, this should have been a perfect 5-star stay. If management can resolve these deep-cleaning and pest control issues, this would be a top-tier destination. Until then, I find it hard to give a full recommendation despite the wonderful staff and location."