Hotel Britannia Hotels di Warwick

"The hotel had no heating due to a maintenance issue. Guests were not told of this and not offered extra blankets, nor portable heaters. The room temperature plummeted to 5 degrees Celcius overnight, it was so cold, it was hard to sleep!"

"Clean Room, staff can be more helpful"

"Room needs updating but decent facilities and good basic food menu"

"The location of the property is good. However, the staff doesn't understand anything from customer service. They don't know how to treat you. Another problem is that they always close their entrace gate, and when you ring the door, you have wait for minutes for the door to be opened despite they see you outside."

"The room was very clean as were the reception and stairway but the rest of the hotel is still being refurbed, the bar was closed with no access to any food or drink. I am sure it will be very nice when it is finished. The staff were very helpfull."