4/10 Buruk
Amauri
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
28 Jul 2025
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I’m left very dissatisfied with our stay at Arlo DC. I booked a 2 Queen-bed room with a city view and asked for a crib for my daughter. I checked in online the night before and when I get to the front desk the following afternoon, the gentleman assured me the crib was already in the room; it wasn’t. Also, no one offered to help me, my wife, mother-in-law, and baby to help take our bags up to our room. Even better, as soon as we open the room door, we see a dirty rag on the floor next to the bathroom. During our stay, a major flood happened in the restaurant/bar. It looked like it was raining indoors. So Saturday afternoon and night and Sunday, there was no access to the restaurant or bar. On top of that, the water went out in the rooms for an hour, leaving people unable to shower or wash their hands. I asked for late checkout the morning of, as required, and was told we had until 12noon to stay in the room. At 11:05AM, I notice the WiFi is cut off. I call front desk and the agent tells me to use some access code (which didn’t work), so I decide to just pack up and go. Why are you penalizing guests for late checkout?? That’s like inviting a relative to your home, telling them to please stay longer, but you turn the lights out. When I’m finally ready to go, I go to check out with “Geovona” who is a retired stripper, and has zero customer service experience. If you want ghetto, yet somehow pretentious, 20 & 30 somethings, ruining your hotel stay, please waste your money at Arlo.
Amauri
Menginap 3 malam pada bulan Juli 2025
