Hotel dekat Water Street Studios Gallery

"language barriers--we speak English only"

"First the room was clean, and the staff is very helpful and friendly. Andrew was particularly welcoming and sincere. Some things I haven’t seen in other reviews: first, if you are in the back of the building, you will hear the train all day and night, second the building itself is older, and in need of repair in places: the A/C unit is very loud, and so is the mini fridge, and third the hotel is not in the best location. There’s a lot of construction, and while I felt safe, it’s really just a...

"Very clean and comfortable room!"

"It was okay. Nothing special about it"

"We have stayed at this hotel many times and always appreciate the friendly staff—Kelly, in particular, was especially helpful during our visit. The breakfast was okay, though it feels like the quality has slipped a bit compared to past stays. It’s also worth noting that this location hosts quite a few events, so be prepared for the hotel to feel a bit taken over on occasion. Our main issues were with the room comfort and maintenance. The air conditioner is wired to a motion sensor, meaning the...

"The room was clean. There was no staff. We were greeted by a kiosk, foreigner that I couldn’t understand. The parking was good. The air-conditioning was poor because there were people smoking outside and the smoke was coming into the room so it smelled terrible of cigarettes. The property was filthy dirty. The inside of the whole carpeting were dirty. The parking lot was dirty. The only thing that was clean there was my room, but the bathtub was questionable."

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"The hotel was clean convenient but old staff very helpful. Breakfast not the best. WiFi did not work."

"It was very quiet. The aesthetics are very nice. Room was comfortable and clean. Cool in-room amenitiese such as a t.v. in the mirror which was cool to utilize while bathing. There is a good amount of parking available with easy access to the highway. Its 7 minutes from the Chicago Premium Outlets, 12 minutes from The Fox Valley Mall and nearby several eateries. The staff was welcoming and accomodating. The only thing I didn't like was the cafe food (past the bar and breakfast resturant). The...

"Property is going through a remodel"

"Really nicely updated property!!"

"This was my 3rd stay in this hotel. Each time it has been clean, terrific staff, great breakfast, nice beds etc. This is the best hotel in St.Charles. Also great area to walk to shopping."

"Recommend it."

"Room we received had ceiling leak and moldy smell. Bed was awfully uncomfortable and bathroom shower was dirty. Curtains were torn and dirty. Very disappointed and would not ever stay here again."

"Very clean environment Friendly staff Family friendly facilities"

"Everything was great!!!"

"The rooms were moldy and everything smelled like smoke. We would’ve changed hotels, but we’ve been traveling all day and we were so exhausted. When we woke up in the morning, we left right away. We didn’t even want to chance the “breakfast“"

"The room was well appointed clean and comfortable bed. The breakfast offered was good with a nice selection."

"It was clean, didnt really see much staff but seemed sufficient and it worked!"

"The bathroom was dirty and had hair left behind."