4/10 Buruk
arlene
Bepergian bersama teman
29 Jul 2025
We were extremely upset to find a large area of black mold on the bathroom ceiling. We brought this to the attention of the front counter check-in employee. She said she could do nothing as her manager was on break and proceeded to tell me I must wait 30 minutes for him to return from break. We said we wanted a new room and felt it was unreasonable to have to wait for approval from her manager. Finally she did give us a new room. Later we spoke to the manager and we said that the black mold must be repaired in the bathroom of the first room we were checked into before other travellers are booked into that room.It was totally unacceptable to pay good money and have to deal with a health issue like this! Totally unacceptable.
arlene
Menginap 1 malam pada bulan Juli 2025