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Ulasan untuk Country Inn & Suites by Radisson, Waterloo, IA

2.5 out of 5
Country Inn & Suites by Radisson, Waterloo, IA
4025 Hammond Ave, Waterloo, IA

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 364 dari 1000 ulasan" "
Penilaian 8 - Bagus. 333 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 137 dari 1000 ulasan" "
Penilaian 4 - Buruk. 101 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 65 dari 1000 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Tracy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were in a large room and it was truly uncomfortable. The furnishings were too small for the space. The red armchairs had stains all over them. The bed was miserable to sleep on. When you walked out the front door you were immediately hit with cigarette smoke from other guests and the staff.
Menginap 3 malam pada bulan Mei 2024

8/10 Bagus

Connie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean and comfortable. The beds were nice as was the bedding and pillows. Breakfast was typical hotel menu but nice.
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Jeff

Bepergian bersama hewan peliharaan
Tidak Disukai: Kondisi & fasilitas properti
the heating, air conditioning unit put off a bad smell all night. Staff did not know how to charge for our pet. Took a long time and not sure how its going to look on our bill. we will let you know.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Leland, Columbia City

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was untrained and unsure of how to perform basic tasks.
Menginap 3 malam pada bulan Maret 2024

2/10 Sangat Buruk

Stephanie

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The shower had a used bar of soap still in it, curly pubic hair, and fallout from someone’s head. It was all over the tub and tub wall. We have a video showing it. The room also looks like it hasn’t been dusted in a while. The service desk offered to switch our room. How is that an appropriate way of handling it? Shouldn’t you at minimum offer a discount AND switching off the room? This entire place is not nice like it looks online. Very disappointed and praying we don’t leave with bed bugs.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Dustin

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a nice time
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Ryan, Columbus

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Rick

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Sue Ann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and friendly
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Dawn

Bepergian bersama keluarga
Short staffed
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Matt

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Room was dirty. Crushed up cigarettes in both beds. Floors were covered in dirt and old food
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Alexandra

Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Veronica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Christine

Nothing
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

minette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Suzanne

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Terrible stay
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Shaina

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointed
Went there to have a relaxing night after a rough work week. Ended up not even using jacuzzi tub as it was very dirty with hair and other things and jets wouldnt turn on. Kids running in the hall loundly all night and morning as well.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hard time checking in - front desk guy said he didn’t have access to check us in and had to text manager . Went with family- other family room didn’t get the room they were booked because rooms weren’t clean. Pool - had way too much chlorine/ chemicals - dozen kids coughing nonstop Also had someone trying to unlock our door at 130 in the morning
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Joe

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Arturas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked the walk-in shower.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023

6/10 Cukup Baik

jeff

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan Oktober 2023

8/10 Bagus

Ulf

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Denise

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This hotel was extremely clean! Great breakfast with a separate eating area with plenty of seating. Numerous choices, and snacks that you could take with for later. The staff were extremely helpful and wanted your stay to be good!
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023

4/10 Buruk

Tina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Disappointed
I had stayed at the Country Inn and Suites in Clive, Iowa for my son's wedding. I got the jacuzzi suite with a very comfortable king sized bed and it was wonderful. So when my daughter came home to visit, I booked us both separate jacuzzi suites here at our local Country Inn and Suites. I sleep with the TV on and she doesn't, that's why separate rooms. Check in was pleasant and the attendant was very nice. Our rooms were on separate floors which was fine. I took 1st floor she took 3rd floor. Rooms were recently renovated and comfortable, tubs and bathroom were clean. The beds were not the same as the Clive location. Super firm, not comfortable for either of us. But the deal breaker for me was the noise and partying that went on directly above me. Jumping around, sliding furniture and loud music kept me awake all night. No one could sleep thru all that. My daughter on the 3rd floor heard the partying as well in her room. Even the TV couldn't drown out the noise. Many people staying complained and eventually the offending party was kicked out according to check out staff. We tried to tough it out but ended up checking out early so we could go home and get some sleep. Considering the cost of these rooms and the high hopes I had for my local Country Inn and Suites I was really disappointed. Check out staff was nice and said she would try to get some money taken off for the inconvenience and would call later that day. It's Monday and so far no call.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Cynthia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family
I have stayed here for years. Conveniently located. Clean and comfortable
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good staff!
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This place has an incredible breakfast, nice rooms and a friendly staff.
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Darlene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

NICOLE

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Deaneisha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Theodore

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff and service was awesome! The woman at the front desk (I think her name was Jackie) was super helpful and even called our room after checking in to make sure everything was in order. The property condition and facility is in pretty good shape, but the area around it needs a little work. Overall, a good experience - would recommend if staying in Waterloo, IA!

10/10 Sangat Bagus

Shari, Streamwood

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was easy and she was very pleasant and friendly!
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Marquan

Menginap 1 malam pada bulan September 2023

8/10 Bagus

sherry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel. Clean. Nice breakfast.
Such a nice hotel and a fine breakfast. I would definitly stay here again.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Peggy

Bepergian bersama keluarga
Hotel staff very good and friendly but property needs updating.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Patricia

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
The room was clean and well set up. The desk staff and kitchen staff were pleasant and helpful. Breakfast was very good. Didn't use the pool. The parking lot was in pretty awful shape. Lots of potholes and bad spots we had to drive through to get to the front door. Seemed strange to only have one access point for the parking lot. The signage about where to access the driveway was poor, we went by the first time and had to drive a ways to turn around.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Stephen

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Monica

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were nice sized and clean! It had every convenience I needed. The hotel was quiet. Breakfast was good. Nice variety of food options. Staff was extremely nice, pleasant, and helpful. I would definitely stay here again.
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worse hotel stay!
No clean towels in our room. They did not have clean bedding for hideaway bed. Room had an awful smell, windows where nailed shut so unable to get fresh air. There was a hole in our floor by the air conditioner. Employees seemed like they where doing the best they could with poor upper management. Hallway floors where very dirty. Beds where become uncomfortable. Bedskirt one one bed had a chunky substance that appeared to be vomit. All of the countertops throughout room did not look wiped down. I was told housekeeping quit or got arrested our check in day so I’m not even sure our room was actually cleaned.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Customer Care pada tanggal 21 Agu 2023
Thank you for posting a review. It saddens us to hear that your stay was less than satisfying due to the condition and cleanliness of the room, hallway and service you received from our staff at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to redeem ourselves and deliver a seamless experience in the future.

8/10 Bagus

James

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were very friendly and helpful. The breakfast options were plentiful.
Menginap 1 malam pada bulan Juli 2023

6/10 Cukup Baik

Andrew M

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Major

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023

8/10 Bagus

Keeley

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The place was clean had a nice pool and breakfast. Our first room the air wasn’t working but they fixed that right away by moving us to a different room.
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Tonya

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 11 malam pada bulan Juli 2023