West Bergen hotel guide. Millennium Hotels hotel in West Bergen, Jersey City

"Had a good stay after choosing to stay here again. We absolutely love the location at the fact the hotel is so iconic. We only stayed for one night and we were glad it was only one night as we had so much noise coming through for outside the room. It was close to the lift so it was always busy and lots of slamming doors around. There was an awful lot of light coming through the gaps in the door that we tried to block it out the best we could. So not much sleep was had. If we had that room again and I would stay again then I would ask to be moved."

"Our room at the ROW Hotel was clean and the towels and bedding were excellent. The hotel was under construction, so there was construction noise during the day. Our room was initially very cold regardless of how we set the thermostat. We discovered that both a heating and cooling unit were running simultaneously. After turning off the cooling unit, we were able to make the room comfortable. There was a closet in our room, but there were no hangers to hang clothing. On the first night of our stay, our room did not have a trash can. One showed up on our second day. We were unable to get our TV to operate in our room. I called the front desk and was told that instructions were in the room and we could follow the QR code to get the TV operational. We tried doing this but still had no luck. There was an interactive online chat that we used to try to get help, but the promised help never arrived. The hotel offered an ice machine, but our room had no container for ice or glasses to use. On our second night stay, we ran out of hot water after one of us showered. Although we paid for our room when booking on Expedia, we were charged an extra ‘resort fee’ of $91.80. Overall our stay was comfortable and convenient, but we will most likely try a different hotel on our next visit to NYC."

"Nice location"

"We stayed here for 4 nights in April while attending a wedding in Brooklyn. On arrival, the guy who checked us in was friendly, informative and managed to get us into our room early, which was appreciated after a long travel day. Our room was sufficient for our needs, although a little small. There was very little wardrobe space which meant most of our clothes stayed in our suitcases. The bathroom was clean and modern - but you can see through the glass both in and out, which was fine for us as a married couple, but if you’re staying with someone you aren’t THAT comfortable with…not so much! The safe also didn’t work - kept saying an error message when we tried to program it to lock. On the first night, we had an issue where a member of staff spoke rudely to us because we used the elevator supposedly reserved for the rooftop bar (we had no way of knowing this). We reported it to management via the feedback request on Hotels.com, but it was never followed up. The second morning after housekeeping had been, the sheers in our room stopped functioning, meaning we had to climb onto the bed to move them manually when we wanted them open or closed. When we checked out, we discovered that Public charges a $45 per night ‘resort fee’ to cover ‘access to 24/7 gym, rooftop bar, lobby spaces’ etc. We used the gym once, and didn’t use any other amenities, so felt like it was a sneaky charge. Perhaps it should be charged on a guest-by-guest basis on individual need…."

"Everything was great"

"Room was very clean. People were helpful, friendly and kind."

"Dirty old dusty rooms"

"Shower"

"It was the perfect location if you want to be near Times Square."