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Ulasan untuk Swiss-Belhotel Cirebon

4 out of 5
Swiss-Belhotel Cirebon
Jalan Cipto Mangunkusumo 26, West Cirebon, West Java

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 20 dari 76 ulasan" "
Penilaian 8 - Bagus. 34 dari 76 ulasan" "
Penilaian 6 - Cukup Baik. 14 dari 76 ulasan" "
Penilaian 4 - Buruk. 4 dari 76 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 76 ulasan" "

8,0/10

Kebersihan

7,8/10

Staf & layanan

7,0/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ko

Menginap 1 malam pada bulan November 2023
Tanggapan dari Arlan Nizar pada tanggal 8 Des 2023
Dear Ko,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Bagus

Rizka

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2022
Tanggapan dari Arlan Nizar pada tanggal 20 Des 2022
Dear Rizka,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

4/10 Buruk

Carsum

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Arlan Nizar pada tanggal 18 Mei 2022
Dear Carsum, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we do sincerely apologies for your unpleasant experience, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Bagus

Dermawan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan Cukup Bagus dan bearish
Tempat Parkir kurang
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Fourto Laoli pada tanggal 28 Feb 2019
Dear Pak Dermawan, Terimakasih telah meluangkan waktu menuliskan ulasan tentang hotel kami. Ulasan Bapak, telah menjadi catatan yang baik bagi kami, dan kami menunggu kedatangan Bapak pada kunjungan berikutnya.

8/10 Bagus

Didiet Tri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi strategis satu gedung dengan mall
Lokasi satu gedung dengan mall, kolam renang luas, kebetulan waktu menginap non-smoking room penuh, terpaksa di smoking room pertama masuk agak tidak enak bau kamar. Sarapan standar, Wifi internet tidak bagus (kadang lancar kadang lambat, koneksi putus nyambung dari kamar)
Menginap 4 malam pada bulan Februari 2018
Tanggapan dari Fourto pada tanggal 19 Feb 2018
Dear Pak Didiet Tri, Salam hangat dari Swiss-Belhotel Cirebon... Sebelumnya kami mengucapkan terimakasih kepada Bapak Didiet telah memilih Swiss-Belhotel Cirebon sebagai pilihan tempat tinggal Bapak selama berkunjung ke kota Cirebon. Kami mohon maaf atas keterbatasan kamar pada saat kedatangan Bapak. Hal-hal yang telah Bapak sampaikan telah kami catat dengan baik. Hal tersebut merupakan masukkan yang baik bagi kami untuk segera di perbaiki dan juga membantu kami untuk memastikan layanan yang diberikan sesuai dengan stadard Swiss-Belhotel International. Sekali terimakasih, dan kami berharap hal tersebut tidak mengurangi rasa percaya Bapak terhadap Swiss-Belhotel Cirebon. Kami juga berharap kami masih dapat melayani Bapak pada kunjungan berikutnya. Hormat kami, Fourto Laoli Front Office Manager

8/10 Bagus

Maureen, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel facility and next to mall
Friendly, care and professional receptionist. Nice breakfast with various menu
Menginap 1 malam pada bulan Oktober 2017
Tanggapan dari Fourto Laoli pada tanggal 23 Okt 2017
Dear Ms. Mauren, Warms greeting from Swiss-Belhotel Cirebon... Thank you for taking time to write your feedback regarding our property on your last visit at Cirebon. We are happy to find that you enjoy your stay with us. It is our commitment to provide the best services and products to our guest as we follow Swiss-Belhotel International standard. Again, thank you so much and we really appreciate for your feedback. We hope that we could welcome you back near soon. Best Regards Fourto Laoli Front Office Manager

6/10 Cukup Baik

erik

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2017
Tanggapan dari General Manager pada tanggal 24 Jul 2017
Dear Mr. Erik Thank you for taking time to put your feed back during you stay at Swiss-Belhotel Cirebon. We hope that we could serve you in next arrival and wish you have a good day. Best Regards Fourto Laoli Front Office Manager

8/10 Bagus

Idham

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel terbaik di cirebon
Sarapan pagi nya enak
Tanggapan dari General Manager pada tanggal 24 Mei 2017
Kepada Yth Bapak Idham, Warmest Greetings from Swiss-Belhotel Cirebon, Where a stylist for hotel business & leisure in Cirebon, Terima kasih karena sudah memilih kami sebagai akomodasi Bapak selama berkunjung ke kota Cirebon. Kami juga berterima kasih karena Bapak sudah menyempatkan waktu untuk menulis ulasan tentang pengalaman selama menginap di Swiss-Belhotel Cirebon. Kami senang mengetahui bahwa Bapak merasa nyaman dengan fasilitas hotel, kamar, kasur kamar mandi, Swiss Café, Swiss Deli, layanan room service, layanan antar jemput stasiun kereta api, serta ruang pertemuan dan kamar yang kami sediakan. Kami berusaha untuk mengikuti standar brand internasional kami Swiss-Belhotel International yang mengutamakan kenyamanan bagi tamu. Staf kami juga merasa senang bahwa mereka telah memenuhi harapan Bapak sehubungan dengan pelayanan yang bagus dan bersahabat. Terima kasih atas ulasan Bapak tentang kami. Masukan Bapak sangat kami hargai dan sangat membantu untuk memotivasi staf kami dalam memberikan pelayanan yang terbaik. Kami nantikan kunjungan Bapak berikutnya di Swiss-Belhotel Cirebon. Salam hangat, Yan Handiana General Manager +62811158887

8/10 Bagus

Tan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
keseluruhan good, kecuali parkirnya
Untuk keseluruhan pelayanan kamar cukup baik, sarapan buffet sangat puas dan enak, tapi sayang menginap disana 2 malam ternyata menu breakfastnya sama (hanya beda 1-2 menu, yang lain sama). parkir kurang memadai karena campur dengan pengunjung mall CSB, space di depan hotel sangat sedikit. jadi sulit cari parkir dan akses keluar masuk juga padat. waktu jam 7 malam harus antri 1 jam untuk keluar parkir mobil. padahal kalau tidak macet hanya butuh waktu kurang dari 5 menit.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap di hotel Swiss-bell cirebon
Dalam rangka liburan hari raya Idul Fitri sekalian mudik menemui keluarga, kami sekeluarga menginap di hotel Swiss-bell cirebon yg saya booking secara online melalui Hotel.com.Saat sampai di area CSB, kami sempat bingung dengan lokasi lobby hotelnya, setelah tahu, area parkirnya di depan lobby penuh. Kami diarahkan utk parkir di lt. 6A gedung parkir. Dari lantai parkir yg berhubungan dgn servis area hotel yg terdapat kolam renang dan resto hotel. Sy hrs turun ke lobby utk check in, yg menurut saya sharusnya jg disediakan front office atau tempat check in tamu hotel. Petugas front office sampai roomboy yg membantu membawakan barang2 kami sangat ramah dan membantu. Kamar yg kami dapat tipe superior, dengan fasilitas dan gambar yang sesuai dengan gambar yang ada. Kulkas mini tanpa mini barnya. Wifi kamar susah di access. Kolam renang dan menu sarapan di restorant hotel juga cukup oke. Berhubung ada access langsung ke mall CSB cirebon, bila ada keperluan yg harus dibeli, kami tidak perlu repot2. Jadi kesimpulan saya saat menginap di hotel swiss-bell cirebon, sangat menyenangkan dan berkesan. Saran saya agar disediakan area parkir yang luas di depan dan sekitar lobby hotel disertai petunjuk arah lobby hotel yang jelas sejak dari loket ambil tiket parkir.
Tanggapan dari General Manager pada tanggal 19 Jan 2017
Terima kasih atas kepercayaannya kepada hotel kami. Terima kasih juga atas ulasannya yang sangat baik untuk Swiss-Belhotel Cirebon, terutama mengenai lokasi hotel kami. Kami sangat senang mengetahui bahwa Anda merasa puas selama menginap di hotel kami. Beritahu kami apabila Anda ingin kembali lagi ke Cirebon. Kami sangat senang menyambut Anda kembali.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Layanan antar jemput gratis dari dan ke stasiun
Antar jemput gratis dari dan ke stasiun kereta api, lokasi dalam satu blok dengan pusat bisnis dan perbelanjaan modern, ada banyak kuliner khas cirebon di samping lobby hotel.
Tanggapan dari General Manager pada tanggal 19 Jan 2017
Terima kasih atas kepercayaannya kepada hotel kami. Terima kasih juga atas ulasannya yang sangat baik untuk Swiss-Belhotel Cirebon, terutama mengenai lokasi hotel kami. Kami sangat senang mengetahui bahwa Anda merasa puas selama menginap di hotel kami. Beritahu kami apabila Anda ingin kembali lagi ke Cirebon. Kami sangat senang menyambut Anda kembali.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Just Okay..
Hotelnya cukup baik, hanya awalnya ac nya kurang dingin.. sedikit diluar ekspektasi, karena semua serba standart.. parkirnya sangat rumit.. butuh 30 menit untuk bisa keluar dari parkir. kelebihannya adalah pelayannan yang baik dan kasur yang sangat nyaman.
Tanggapan dari General Manager pada tanggal 19 Jan 2017
Terima kasih atas kepercayaannya kepada hotel kami. Terima kasih juga atas ulasannya yang sangat baik untuk Swiss-Belhotel Cirebon, terutama mengenai lokasi hotel kami. Kami sangat senang mengetahui bahwa Anda merasa puas selama menginap di hotel kami. Beritahu kami apabila Anda ingin kembali lagi ke Cirebon. Kami sangat senang menyambut Anda kembali.

8/10 Bagus

Rheinhad, Jakarta

Disukai: Kebersihan, kondisi & fasilitas properti
Hotel Terbaik di Cirebon
kami mendapat kamar bisnis eksekutif di lantai 7 tapi ada connecting door sehingga suara2 dari tamu sebelah berisik dan mengganggu.....kamar tidak kedap suara. kolam renang sangat bagus dengan air hangat. ada access ke mall di lantai 3 sangat nyaman
Tanggapan dari General Manager pada tanggal 19 Jan 2017
Terima kasih atas kepercayaannya kepada hotel kami. Terima kasih juga atas ulasannya yang sangat baik untuk Swiss-Belhotel Cirebon. Ulasan Anda akan menjadi referensi bagi kami. Beritahu kami apabila Anda ingin kembali lagi ke Cirebon. Kami sangat senang menyambut Anda kembali.

8/10 Bagus

Susanto, Surabaya

Disukai: Staf & layanan, kenyamanan kamar
Pengalaman yg menyenangkan menginap di kota Cirebon
Pesan kamar melalui hotel.com kami mendapat upgrade kamar dengan pelayan reception yg baik, breakfast baik dan bervariasi
Tanggapan dari General Manager pada tanggal 19 Jan 2017
Salam hangat dari Swiss-Belhotel Cireon. Terima kasih atas kepercayaannya kepada hotel kami. Terima kasih juga atas ulasannya yang sangat baik untuk Swiss-Belhotel Cirebon, terutama mengenai pelayanan kami. Kami sangat senang mengetahui bahwa Anda merasa puas selama menginap di hotel kami. Beritahu kami apabila Anda ingin kembali lagi ke Cirebon. Kami sangat senang menyambut Anda kembali.Salam hormat, Yan Hadiana - General Manager

6/10 Cukup Baik

Peter

Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Arlan Nizar pada tanggal 9 Feb 2024
Dear Peter,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your rating given and we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

4/10 Buruk

MYEONG JUN

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2023
Tanggapan dari Arlan Nizar pada tanggal 19 Des 2023
Dear Myeong Jun,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your and we do sincerely apologise for the unpleasant experiences you may have encountered, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Sangat Bagus

Howden Axial Fans ApS

Menginap 1 malam pada bulan November 2023
Tanggapan dari Arlan Nizar pada tanggal 19 Des 2023
Dear Howden,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

6/10 Cukup Baik

MYEONG JUN

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
비지니스로 오기엔 별루
청소상태도 별루고 아침은 4일동안 메뉴가 변화가 없슴. 옆방 소음도 심함
Menginap 4 malam pada bulan November 2023
Tanggapan dari Arlan Nizar - Asst.FOM pada tanggal 22 Nov 2023
Dear Mr. Myeong Jun, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your comment about our cleanliness and breakfast service and we do sincerely apologise for this unpleasant experience, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Sangat Bagus

STEEL CO LTD

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Arlan Nizar pada tanggal 3 Agu 2023
Dear Jung Rok Seo,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

4/10 Buruk

João Jacinto

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Hotel sujo, sem manutenção e nada confortável!
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Arlan Nizar pada tanggal 21 Mar 2023
Dear João,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your comment about our room cleanliness and facilities and we do sincerely apologise for these unpleasant experiences, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Sangat Bagus

Kook sup

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Arlan Nizar pada tanggal 18 Jul 2022
Dear Kook sup, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Sangat Bagus

Kook sup

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Arlan Nizar pada tanggal 9 Jun 2022
Dear Kook sup, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Bagus

Anish

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan April 2022
Tanggapan dari Arlan Nizar pada tanggal 18 Mei 2022
Dear Anish, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Sangat Bagus

mitsuru

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Arlan Nizar pada tanggal 9 Feb 2022
Dear Mitsuru, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

2/10 Sangat Buruk

Husin

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Noisy and very uncomfortable because the construction of the building does not guarantee sound proof. I happened to be placed on the floor with guests staying with the family so the children were noisy.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Vera pada tanggal 15 Jun 2021
Dear Husin, For the first and foremost please take my sincerest apology for the less than satisfactory experience you have had so far. We are sorry that our room did not meet your expectations. We would like to thank you for bringing our attention into this matter. It will help us to improve our room in the future. We hope that you will afford us the opportunity to regain your trust in your next stay with us. Best Regards' General Manager

8/10 Bagus

BRAHMANA

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Suite room
Suite room
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ok
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari Vera pada tanggal 10 Jun 2021
Dear Guest, We would like to thank you for your positive comment about your recent visit in our hotel. We are happy that you have enjoy your stayed with us. Hope to see you again soon. Regards'

10/10 Sangat Bagus

Yu Chan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
大推薦
非常讚，壞境舒適，值得再來一次
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Arlan Nizar pada tanggal 5 Apr 2021
Dear Mrs. Yu Chan, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We thankful having your kind compliment in regards our Hotel. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ok still good to stay
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Arlan Nizar pada tanggal 24 Mar 2021
Dear Mr/Mrs, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

6/10 Cukup Baik

Traveler terverifikasi

Normal Room cleaning staff always knocked my room and it was noisy
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Arlan Nizar pada tanggal 3 Agu 2020
Dear Mr/mrs, Thank you for your feedback and taking the time to share it and also we would like to say thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon our team will highlighted your comment about our Housekeeping staff standard procedure and we will follow up to the respected department to ensure the customer satisfaction are met. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

2/10 Sangat Buruk

SuJin

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
처음에 들어간 방은 4시간이 지나고 시원해지지않고 아침에 샤워하는데 뜨거운 물이 안나와서 덜덜 떨면서 샤워함 주위에 작은 몰이 있어서 편리함 체트아웃도 안했는데 청소부가 노크도 없이 방문을 함부로 열어서 깜짝 놀람
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Arlan Nizar pada tanggal 26 Jan 2021
Dear SuJin on, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, Our team have highlighted your comment about the AC and the hot water of the shower and we will follow up to the respected department to ensure all of our guest satisfaction are met. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Bagus

Jiun Shiung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
on expedia website, we should able to amend the room type ( I changed it as lined with a time frame given) and on expedia web show "maybe" free charge for roller/extra bed, but in reality Swiss Bel hotel didn't know my amendment? a receptionist said it's fully booked and I had to pay Rp.300.000 for extra bed.
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Ming Yuet

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
體評分不錯的酒店
酒店位於市中心，旁邊有個商場，很多不同的店，方便度很好。 房間很乾淨，早餐品種很多，各適其適 但如果洗面盆，加回個塞；霉爛地方，修補一下；房間燈光加强點，那就更完美了
Menginap 3 malam pada bulan November 2019

10/10 Sangat Bagus

Hakim

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Located in the heart of Cirebon city, very recommended.
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Yanstika Putri - E-Commerce Supervisor pada tanggal 30 Nov 2019
Dear mr Hakim, it is such a pleasure to hear that you satisfy with your stay, we will continue to do our best to acommodate you Hope to see you again in the near time Regards,

10/10 Sangat Bagus

Dwi novia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019
Tanggapan dari Yan Handiana pada tanggal 10 Okt 2019
Dear Ibu Dwi Novia, Warmest Greetings from Swiss-Belhotel Cirebon, Thank you for staying with us in Swiss-Belhotel Cirebon as your accommodation during your stay in Cirebon. We appreciate you for spending your time to write a review about the adorable & fabulous experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your stay where a stylist for hotel business & leisure in Cirebon at all the times in our room, bed and bathroom, breakfast and hotel facilities as parking that we provide and it would be our pleasure to provide as you wish at your convenience, we guaranteed it would not happen again in the future. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Myself, all Managers & staffs are also very happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to seeing you again for the next visit in Cirebon at the Swiss-Belhotel Cirebon. If you have any inquiry or question fell free to contact me at +62811158887 Hospitably Yours, Yan Handiana General Manager +62811158887

8/10 Bagus

Kristiawan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best hotel in Cirebon
To have some meetings and sightseeing. We can enjoy the complete hotel facilities. Also convenient location in the city.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Fourto pada tanggal 29 Agu 2019
Dear Pak Kristiawan, Thank you for letting us know your experience during stay at our hotel. We had love to see you enjoy the facilities at our hotel at your recent visit. It help us to ensure product and service follow standard and also our guest when visit Cirebon. Again, Thank you so much and We hope to see you again on the next visit.

10/10 Sangat Bagus

Yoriko

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Fourto Laoli pada tanggal 14 Agu 2019
Dear Mr/S Yoriko, Thank you for your valuable feedback. We really appreciate it. Hope to see again at our property on the next visit.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Poor breakfast quality
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Fourto pada tanggal 15 Jul 2019
Thank you for your feedback. We will work hard to fix the issue.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Fourto pada tanggal 15 Jul 2019
Thank you for your feedback, We really appreciate it.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is only good for shopping and the location. Other than t
Menginap 2 malam pada bulan April 2019
Tanggapan dari Fourto pada tanggal 8 Apr 2019
Dear Sir/Madam, Thank you for your feedback, We really appreciated it.

8/10 Bagus

Michel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Solotrip to Cirebon. Hotel is in good location, near the mall. Just opened the gym and spa. Breakfast ok, did not try other dishes from the F&B department though. Others nothing to complain about.
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Fourto Laoli pada tanggal 4 Mar 2019
Dear Mr. Michel, Thank you for taking time to write your experience regarding our hotel on your recent visit to Cirebon. We are so happy to find that you enjoy your stay with us. We are looking forward to welcome you back on the next arrival.

6/10 Cukup Baik

Masaya

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
おすすめはできません。
お部屋にゴキブリがいました。いまいちでした。
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Fourto Laoli pada tanggal 16 Feb 2019
Dear sir/madam, Thank you for your comment. We do apologist for unpleasant experience. We have noted the issue and distributed to our executive housekeeper to take immediate action and to ensure the issue well solved. Again, thank you so much for the feedback and we hope that we could welcome you back to Swiss-Belhotel Cirebon on the next visit.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2018
Tanggapan dari Fourto Laoli pada tanggal 14 Des 2018
Dear Sir/Madam, Warm greeting from Swiss-Belhotel Cirebon... On behalf of management and staff, I would like to thank you for selecting Swiss-Belhotel Cirebon as preferred place to stay on your recent visit to Cirebon. We hope that you enjoy your staying with us. Again thank you so much and we are looking forward to welcome you back on the next visit. Best regards, Fourto Laoli Front Office Manager

6/10 Cukup Baik

Samuel, Sydney

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Convenience location but improvement needed.
Superior deluxe room does not seem give the value for its title. Upon check in, the room was not prepared for the guests to have a cool room for immediate comfort when the temperature was blasting hot outside. We had to play around and try to adjust the temperature control until we decided we needed an assistance. Hotel staff are friendly and helpful. However, a good maintenance program, proactiveness and anticipation of guests needs could be better. The 'Minibar' as they call it, is beyond what it's supposed to be. The fridge is not cold to store any drinks or foods.
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Yan Handiana pada tanggal 28 Jul 2018
Dear Mr. Samuel, Warmest Greetings from Swiss-Belhotel Cirebon, Thank you for staying with us in Swiss-Belhotel Cirebon as your accommodation during your business trip in Cirebon. We appreciate you for spending your time to write a review about the repetitious adorable & fabulous experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your stay where a stylist for hotel business & leisure in Cirebon at all the times in our room, bed and bathroom, breakfast and hotel facilities as pool that we provide but it is our apologize for such inconvenience while your staying with us for room temperature arrangement and minibar which our intention would replace our Capex this year with proper minibar fridge as our intention to accomplish and improve it, we guaranteed it would not happen again in the future. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Myself, all Manager & staff are also very happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to seeing you again for the next visit in Cirebon at the Swiss-Belhotel Cirebon. If you have any inquiry or question fell free to contact me at +62811158887 Hospitably Yours, Yan Handiana General Manager +62811158887

8/10 Bagus

SISILIA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2018
Tanggapan dari Fourto Laoli pada tanggal 12 Mar 2018
Dear Ms. sisilia, Warm greeting from Swiss-Belhotel Cirebon... On behalf of Staff and Management, we would like to thank you for your feedback and we hope that we could welcome you back and family to Swiss-Belhotel Cirebon on the visit. Best Regards, Fourto Laoli Front Office Manager

10/10 Sangat Bagus

Jio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel for travel
Good location
Tanggapan dari Fourto pada tanggal 28 Feb 2018
Dear Mr. Jio Warm greeting from Swiss-Belhotel Cirebon... We would like to thank you for taking time to write your feedback during your stay at our hotel. We hope that you enjoy the products and services. Again, thank you so much and we look forward to welcome you back at Swiss-Belhotel Cirebon at the next coming. Best Regards, Fourto Laoli Front Office Manager

8/10 Bagus

Norlisan Bin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2018
Tanggapan dari Fourto pada tanggal 23 Feb 2018
Dear Mr. Norlisan, Thank you for your feedback, looking forward to welcome you back on the next arrival. Best Regards, Fourto Laoli Front Office Manager

10/10 Sangat Bagus

hanief

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2017
Tanggapan dari General Manager pada tanggal 3 Jan 2018
Dear Mr. Hanief Warm greeting from Swiss-Belhotel Cirebon... Thank you for your feed back, We really appreciate it and we are looking forward to welcome you and your family back to Swiss-Belhotel Cirebon soon. Best Regards Fourto Laoli Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan November 2017
Tanggapan dari General Manager pada tanggal 13 Des 2017
Dear Sir/Madam, Warm greeting from Swiss-Belhotel Cirebon... On behalf of management and staff, I would like to thank you for selecting Swiss-Belhotel Cirebon as preferred place to stay on your recent visit to Cirebon. We hope that you enjoy your staying with us. Again thank you so much and we are looking forward to welcome you back on the next visit. Best regards, Fourto Laoli Front Office Manager