West End hotel guide. Starwood Capital hotel in West End, Atlanta

" Check in took forever. Long line and not enough worker bees. No free WiFi. They were going to charge $14.95 PER DAY for WiFi access. Not OK in this day and age. Room was fine but found hair in tub and a dirty towel folded up inside a clean one. Yuck. Many areas of carpeting throughout the hallways were in need of a good cleaning. Did not visit the main restaurant but cafe areas had very long lines for breakfast. Not enough seating areas for those wanting to eat their cafe selections "

"The staff was amazing. The bar was a vibe, I can't wait to go back."

"The hotel staff was exceptionally friendly and accommodating from valet parking to the front desk which I truly appreciated. However, the overall condition of the facility fell well below expectations. Only 1 of the 4 elevators was operational in a building exceeding 20 floors, creating significant inconvenience. The carpeting throughout had a strong, unpleasant odor. The room itself was outdated, with heavily worn furniture, noticeable gaps at the bottom of the door, and chipped and scratched paint. Additionally, persistent foul odors in the room made the stay uncomfortable."

"Dated property and rooms. Could hear sounds from the neighbors room and hallway. Every time other rooms opened door felt as if someone was at our door. Had no sleep until 2 am because of the noises"

"perfect"

"My room was very clean, many stores in walking distance like Marshall's and Publix. I felt very safe, I had a nice restful stay"

"I had a great experience at this Hilton and would definitely return."

"yes the breakfast area was great Good shuttle service"

"We had a great stay! Friendly staff & clean room & hotel."