"We had a great experience at the Courtyard by Marriott London Heathrow Airport, thanks to Shannon’s excellent service.
We weren’t happy with our initial room as we had requested an airport view, but Shannon immediately took care of it and found us another room without any hassle.
I also called the front desk from our room while she was assisting another guest, and she returned my call promptly, which we really appreciated.
We were so pleased with the level of service that we decided to become Marriott members during our stay, and Shannon kindly helped us set that up as well.
She was professional, attentive, and genuinely helpful throughout—she made a big difference to our stay.
We’d also like to mention the breakfast staff—Kamila, Leah, Ramandeep, and Roger—who were all friendly, efficient, and made our mornings even more enjoyable."