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Ulasan untuk OYO Devine Beach Hotel, Westcliff Southend-On-Sea

3 out of 5
OYO Devine Beach Hotel, Westcliff Southend-On-Sea
21-23 Manor Road, Westcliff-on-Sea, England

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 43 dari 198 ulasan" "
Penilaian 8 - Bagus. 69 dari 198 ulasan" "
Penilaian 6 - Cukup Baik. 36 dari 198 ulasan" "
Penilaian 4 - Buruk. 23 dari 198 ulasan" "
Penilaian 2 - Sangat Buruk. 27 dari 198 ulasan" "

7,4/10

Kebersihan

7,6/10

Staf & layanan

6,2/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Georgi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wonderful
Menginap 5 malam pada bulan Februari 2024

8/10 Bagus

Tom

Bepergian bersama keluarga
Very reasonable for the cost
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Vicky

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Shantanu

Menginap 3 malam pada bulan Februari 2024

2/10 Sangat Buruk

Zach

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Daniel

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not a fan
Not a fan of keyless entry systems. Guess im old fasgioned as i like a key!! The bed in my room was awful, thinnest mattress ive ever slept on and the the noisiest bed frame that made silly noises every time i moved in the night. Poor nights sleep equals a grumpy middle aged man
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Raymond

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Ashley

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dirt
Arrived and after getting last space for parking( only 4 available) I used access codes to get into the property and then my room. The room had not been cleaned from previous guest and obvious signs bed had not been remade either. I complained and was given another room only to find rubbish in that one also. Disgusting
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Stacey

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Cheap and basic but fine for an overnight stay
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Peter

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Arthur

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Natania

Disukai: Kebersihan
A stopover to visit friends, a bit chilly but ok.
This was a stopover to visit friends and I needed to be near them and the sea! The accommodation was easy to find and although there were parking spaces there that I could have used earlier in the day - at night there were none (so I was glad I'd left my car near my friend's house after our day out together. She gave me a lift there in the end, owing to the bitter cold that night (-2 outside).. I couldn't easily figure out how to enter the door code as it was a flat smart screen surface. I simply couldn't see the little hand written note below it in the dark saying how to enter codes. In the end, a hotel lady appeared to let me in. I explained I couldn't see the tiny note. First off, I made my way to the room I was supposedly allocated. It was a bit of a shock, as I entered a room that was clearly in occupation. Fortunatley no one was actually in the room, but their stuff was on the chairs and clearly this was someone's paid for room! I had to return downstairs, but this time was given a top floor room up in the garrett. This was ok and roomy enough, but rather cold. The heating was barely on! Fortunately I had bought myself a snug blanket top. I mentioned the cold to a lady on my exit at checkout the next day - she said I could have had an extra heater in there. I just wasn't sure about going back down again given the proprietor was apparently ready for bed and I was a bit concerned about leaving my room, after my earlier experience. Reasonable stay however.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

john

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Review
Place is a bit run down and could do with a revamp. It was clean and well located for us.
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Sara

Menginap 3 malam pada bulan November 2023

2/10 Sangat Buruk

Amanda

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room not to description.
Room was not even close to the photographed example, bathroom was a closet with a toilet and a shower in it and the sink was literally in the living room. Did not see a single member of staff during my stay to discuss the matter and when I tried to phone the hotel I was met with a dialler which would not connect me to a human being. I will never be going near an OYO hotel again in my life.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Jason

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Suzanne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Ok for short stay
Hotel is basic but clean, reception had a damp smell, but room was clean and warm, only stayed for one night and didn’t spend anytime in the room, room had a fridge but it was noisy, bed seemed comfy enough,
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023

8/10 Bagus

Martin

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Basic, clean, affordable.
If you are looking for basic, affordable hotel for an overnight stay, this place ticks all the boxes. Almost adjacent to Westcliff Railway Station and the Seafront and just a short walk (or train ride) to Southend itself. Not sure I would want to stay here for a longer visit, but it certainly served its purpose for my brief overnight stay.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Kirsty

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Tim pada tanggal 6 Nov 2023
Thanks for your kind and lovely words, Kirsty! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

6/10 Cukup Baik

Heather

Disukai: Kebersihan, kenyamanan kamar
Overnighter
Comfortable bed quite Don’t like having to access both room and entrance via a code Prefer maybe code to get into building key for the room Staying overnight for a party Not suitable if it was business Table chair very basic but not applicable to us. Good price for an overnighter
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Hi, Heather! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

8/10 Bagus

Wesley

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Barbara pada tanggal 6 Nov 2023
Thank you so much for the wonderful rating, Wesley! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Barbara

2/10 Sangat Buruk

Jade

Bepergian bersama teman
Tidak Disukai: Fasilitas
Worst hotel ever is more like a hostel the window was broken and wouldn’t close the carpet had stains all over it absolutely terrible nothing like the pictures on line
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Tim pada tanggal 6 Nov 2023
Hi, Jade! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Sangat Bagus

Stephen

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Joey pada tanggal 6 Nov 2023
Hi Stephen, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

6/10 Cukup Baik

Andrew

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Ok for a cheap night over but even then £80 was too much for this. Kettle supplied but only water was from the bathroom and no notice if it was drinkable. Walls had been painted white and grey but I think they used the same roller for the grey after putting on the white. Do not attempt to put in the 9 digit room door code though if you have been out drinking :)
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Shanice

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The lady at reception was lovely when we arrived. My phone which held all the booking information was not working and so she helped get the information for our room etc. However, that is where the positive review ends, as the room looked as though it hadn’t had a good clean in quite some time. The bathroom needed re-grouting as well as a good clean. Whilst the carpet was dark, you could tell that it held a lot of dirt and no doubt bacteria so I didn’t let my feet touch it. We were put on the top floor (didn’t see an option to choose the floor) and so my mum struggled with her arthritis to go up all those flights. The internet which was included in the price, did not work once thankfully we had mobile data that we could rely on. We paid a little over £120 but it was only worth half that amount. No one got a good sleep and we didn’t feel comfortable taking a full shower.
Tanggapan dari Ava pada tanggal 12 Sep 2023
We are sorry the stay turned out to be an average one, Shanice! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Ava

6/10 Cukup Baik

John

Tidak Disukai: Kondisi & fasilitas properti
Damp
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Maria pada tanggal 12 Sep 2023
Hey, John! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Maria

8/10 Bagus

Emma

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Quiet Area, Efficient Hotel
This hotel is exactly what it looks like, cheap and cheerfull. On the edge of central Southend in Westcliff, nice and quiet about 20 minute walk to the amusements. Room was really warm, but the staff had the windows open beforehand and supplied a fan. Refilled all the room supplies when we asked and were really polite. Bathroom could have a face lift with the sealant needing to be replaced. We were part of a group and all three rooms were of the same standard. Would stay again.
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Susan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean bed was a bit small bit noisy outside but overall very good
Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Ian

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Sobia

Menginap 1 malam pada bulan Agustus 2023

4/10 Buruk

Abdur-Rahman

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Ava pada tanggal 7 Jun 2023
Hi, Abdur! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Sangat Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Hotel was lovely, friendly staff always there to help, quick check in and check out and very clean and comfortable.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Jon pada tanggal 17 Agu 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 Cukup Baik

Nicole

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Ammy pada tanggal 19 Agu 2022
Hi, Nicole! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Amelia.

10/10 Sangat Bagus

Stella

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Christina pada tanggal 23 Jul 2022
Hi, Stella! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Christina!

8/10 Bagus

Sam

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Very good for the price
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Ammy pada tanggal 10 Jul 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Bagus

Samira

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
I like it I'll go back again definitely.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Ammy pada tanggal 11 Jun 2022
Hi, Samira! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Cukup Baik

Paul

Traveler bisnis
Disukai: Kebersihan
Paul from kent.
Comfitable, basis, domewhere to lay your head at the right price,
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Simon pada tanggal 11 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Sangat Buruk

Catherine

Menginap 6 malam pada bulan April 2022

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
Unhappy stay
Room clean, staff friendly. But room so very cold, had a leak in bathroom ceiling, extractor fan banged constantly when the wind blew.
Menginap 4 malam pada bulan April 2022
Tanggapan dari Jason pada tanggal 11 Apr 2022
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jason

10/10 Sangat Bagus

Janice

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spotless and friendly
We were welcomed warmly and made to feel comfortable The room was basic but had everything we needed The room was absolutely spotless - bedding and towels were impeccable and every where was cleaned to a high standard As a cleaning business owner I look in the non obvious places for dirt and found none - this is the most important thing for me when staying in hotels It is not a fancy hotel but perfect for our needs, and every member of staff we encountered was friendly and helpful We come to Southend often for events at the cliffs pavilion and are delighted to have found a clean and friendly hotel to stay in each time - we will definitely be back
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Cheshta pada tanggal 8 Mar 2022
Hi, Janice! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ivy

8/10 Bagus

michael

Disukai: Kebersihan, staf & layanan
parking was ok.Value for money ok.I was given an extra heater since my bed was next to a window .I was given a room en suite at no extra charge.
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Ammy pada tanggal 29 Des 2021
Hi, Michael! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
More of a hostel than a hotel.
The room was very basic but for the price I wasn’t expecting much. The sheets were clean, the bathroom was clean. The bed was not the most comfortable and a bit squeaky. I was a little bit cold despite having the heater on. The real star of the hotel was Ronnie and her husband who were friendly and welcoming.
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Jack pada tanggal 21 Des 2021
Thanks for applauding. We would love to stay updated and posted with your future reviews as well. Regards, Jack

8/10 Bagus

Daniel

Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Cheshta pada tanggal 8 Des 2021
Thanks for the positive rating, Daniel! Hope to welcome you again soon. Regards, Ivy

4/10 Buruk

Christine

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan November 2021
Tanggapan dari Amina pada tanggal 1 Des 2021
Hi, Christine! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Amina!

8/10 Bagus

lynne

Disukai: Kebersihan, staf & layanan
Good value for money
Oyó is a basic hotel, and it’s priced appropriately. It’s clean and tidy, everything works, and the staff were very helpful and accommodating. The building itself is old and is in need of some refurbishment, but it’s not really a problem for me. The location is great.
Menginap 2 malam pada bulan November 2021
Tanggapan dari Thomas pada tanggal 9 Nov 2021
Thanks for your kind and lovely words, the biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Thomas

6/10 Cukup Baik

Helen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The location of the property was the best feature for us and the fact you could park on the drive. Staff were very friendly too. I though check out was quite early and so we ended up paying more to check out later which in hindsight made it more expensive than the other hotels we were looking at. There was a damp smell in our room and the shower stopped working so my husband had to go in another room. We did get an apology but perhaps we could have been offered something to say sorry like a reimbursement of the extra we paid to check out late. I did think it felt more like a hostel than a hotel but can understand this based on the price. Overall it was good value, clean, had friendly staff, free wifi, parking and was a good location.
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Cheshta pada tanggal 27 Okt 2021
Hi, Helen! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Ivy

10/10 Sangat Bagus

PAUL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great hotel!
very close to Westcliff station at one end and the esplanade at the other. Friendly staff and clean, very comfortable room.
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Hannah pada tanggal 11 Okt 2021
Thank you for the pleasing feedback, Paul! We will put in our continuous efforts to provide consistent service every time. Regards, Hannah!

6/10 Cukup Baik

Yvonne

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Ammy pada tanggal 7 Okt 2021
Hi, Yvonne! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Sangat Buruk

Rob

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awful Experience
Terrible hotel with a rude and belligerent manager. Condition of the room is beyond careworn and is borderline dangerous. Room doors that wont open or close, dirty bedding and broken and dirty china. Avoid this over-priced hotel
Menginap 1 malam pada bulan September 2021
Tanggapan dari Ammy pada tanggal 23 Sep 2021
Apologies for the problems you had faced, Rob! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.