Search Hotels Near Western Massachusetts Hospital, Westfield

"Cheese omelets were rubber and taste horrible. Both days pancake machine went down. Couldn't get into breakfast without tripping over sport bags and people packed. One elevator was bad to the point my wife was stuck in one for a few minutes. Another mom staying on our floor also had the elevator problem. And the worst part was fighting to shower in actual warm water."

"Horrible experience! Was woken at 3am by three drunk kids yelling outside of my room, asked them to please take it elsewhere and turns out they were staying in the room next door (!) but couldn’t get in because they’d lost their key. Called the front desk, explained situation, asked them to please handle and had to listen to drunken hallway yelling for the next 10 minutes. The front desk attendant finally escorted them downstairs and gave them a key. They came back upstairs and proceeded to yell in the hallway again. I called the front desk again and was told “well, this is a public hotel” which I felt was a completely unacceptable response. The kids finally entered the room where they proceeded to yell for the next hour. I called the front desk a second time, nothing was done. Needless to say, I was wide awake for the rest of the night! I explained the situation to a different front desk attendant upon checkout, requested a refund and was told they couldn’t do anything because I booked through Hotels.com. Overall, a terrible experience and I will never stay at this or any other Quality Inn again. I will be contacting Hotels.com and sincerely hope they will make the situation right by issuing me a refund! "

"Breakfast dodo. "

"We didn't ask to use the safe, didn't use the safe, and got charged the fee for it, plus tax--it says on the reservation can be charged not will be charged--we would appreciate a refund for it if possible please. Thanks"

"Okay I"

"Breakfast was nice with several options. A problem with hot water was resolved.."

"My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!"

"good breakfast, good parking, close to things to do"

"Great place"