Hotel Highgate di Westfield

"Room was terrible, I was told that I got a complementary upgrade to executive suite , but that itself was terrible. Pillows were not clean, TV is just not useful, no refrigerator nor room was maintained clean. Highly disappointed"

"Staff and hotel are top notch"

"I like the I like the hotel great location great service very attentive. Very good food. Highly recommend recommended."

"Clean everywhere"

"Arrived at the hotel at 2.50pm after 16 hours of travelling. Was told check in was at 3pm and they wouldn't allow check in 10 minutes early. Was made to sit in the lobby that has a very clearly aged sofa with holes and dips in it. The lifts, of the 2 days we were there only 2 out of 3 lifts worked and the average wait time was 11 minites from the 4th floor so used the stairs most of the time. The room and indeed the hallways are in desperate need of redecorating, duct tape holing the...

"Not what it used to be… Rude staff and poor service. TV wasn’t working, AC was set at one temperature and the thermostat didn’t work, so had to place a towel over the vents in order to be able to sleep without freezing. Even with the actual “Not Yet” (do not disturb) sign up, cleaning staff knocked at my door every morning waking me up. The guy at the reception, was always on the phone every time I went there, and based on the conversations, it seemed not hotel or customer related… leaving me...

"Clean, quiet, excellent mattress, friendly staff, wonderful location near Bryant Park. On site restaurant was good as well. Would definitely recommend and would stay here again."

"Will recommend this hotel very clean close to everything in walking distance to time square, Broadway . You’re in the heart of everything. Staff was very helpful! Rooms are nice size small but chic & clean."