Dear Willy,This property requires all bookings to be secured by means of a Valid Credit Card in the Guest's name, even those booked on Online Travel Agencies.It states on our Terms and Conditions that all Guests must show a valid Credit Card and Photo ID on Checking In.Yes, you prepaid the OTA for your Booking, but in doing so, you totally ignored the terms and Conditions of booking that clearly states a Valid Credit Card is required to make a booking.When you presented a DEBIT Card and advised us that you did not have a CREDIT Card, the property had no other option than to decline your booking. Debit Cards give the Property no Security in the unfortunate event that there is any accidental damage done to your Guest Room.This was the reason for us declining your booking, not because "You didn't like the way you were looked at." If you read our Reviews on here, they are a Sea of 5 Star with a sprinkling of 4 star reviews.We do our best to accommodate our Guests, but if they fail to meet our basic requirements of producing a valid Credit Card, then we will not accept your booking.Kind regardsLiz and MalcolmMotel Managers

Hi ColinWe always do our best to ensure clean rooms for our guests

Hi RobinThank you for continuing to return to One88 on Commerce we are pleased we are always able to deliver the same great service and clean rooms. See you next year.

HI Gregory,We pride ourselves on having incredibly clean rooms.

Hi Lars, So pleased you had a lovely stay with us and enjoyed all aspects of the Motelenjoy the rest of your trip.

Hi ChristianWe are pleased you enjoyed everything.

Hi Rob,So pleased you enjoyed your stay at One88 on Commerce. We look forward to seeing you next time.

Thanks for the 5 out of 5

Hi MonicaThank you for your detailed review. We are so touched by your kind words and are delighted to know that you had a fabulous stay at One88 on Commerce. We look forward to seeing you again.

HI MikeWe are pleased you enjoyed your stay with us

Hi AmandaWe are pleased you had a great stay.

Thanks Kaz

HI Jacqueline,Thank you for your wonderful review.We are so pleased you enjoyed all aspects of your stay with us. Safe travels.

Hi Mahara,We are pleased to know that you felt at home here. We hope you have the opportunity to return.

Thanks for the 5 out of 5

Hi Isabel.Thank you for your lovely review.Yes the double glazing works wonders to ensure the majority of the noise is kept out. We are happy to take time to explain the room features which then allows you to enjoy the rest of your stay.We hope you have the opportunity to return to One88 on Commerce

We are pleased that you enjoyed the Motel.Regarding the service however, you rang and asked for an early check in, which due to it being a long weekend and the Motel being extremely busy with preparing the rooms to be ready, we were not able to do, you then turned up early anyhow even though we said not to arrive at that time and we then had to juggle rooms to get you in to "keep the peace". When you arrived your friends were throwing around a football, which we kindly requested that they stop, as it was getting very close to windows and other cars, however they kept doing this. On the day before departure you rang requesting a late checkout and again due to how busy we are we unfortunately were not able to provide for you. We are sorry you didn't enjoy the service however we tried to come to the party for you however sometimes it is challenging to do this with the occupancy we run at.

Thanks for the 5 out of 5

Thanks for the 5 out of 5.

Thanks for reviewing One88 on Commerce.We would like to know how we could have made the experience a 5 out of 5 for you.

We are pleased to hear this Rodger

We are delighted to know that you found the property comfortable. Thanks for choosing One88 on Commerce again.

We are so pleased you enjoyed your stay with us.

Thanks for the 10 out of 10

Hi MaryThank you for the 5 out of 5.

Dear Rob,Thank you for your review of One88 on Commerce Motel in Whakatane, we are glad you enjoyed your stay.

Hi Karl,Our team take pride in the Motel, to ensure that it is clean for our guests stay. Thank you for choosing One88 on Commerce.

Hi Denise,We are so pleased that you found your room clean and tidy. Our Housekeepers and Managers take great pride in ensuring our rooms are of a high standard.

Hi MelvynWe are so please that you enjoyed your stay with us. We get a lot of comments on how comfortable our beds are. We have a great Housekeeping team that ensure the rooms are kept exceptionally clean. Thanks for choosing One88 on Commerce

Thanks for the 5 out of 5 Vicky

Hi MarkThank you for your positive review.We hope you have the chance to stay with us again.

Hi BradOur housekeeping staff do a great job in ensuring that guest rooms are clean and tidy

Hi Ron,Yes the double glazing is amazing at reducing the road noise.Thank you for choosing One88 on Commerce

Hi BrendaWe are so pleased you enjoyed our hospitality and the clean rooms.

Hi AndrewThank you for the 10 out of 10

Hi ShirleyWe are thrilled to know you enjoyed your stay.

Hi Anna, The double glazing works wonders to ensure a quite night for our guests. Thanks for choosing One88 on Commerce

Hi DonnaThank you for the detailed review we are so pleased that you enjoyed your stay with us and all aspects of your stay with us.

Hi Maree,We value our customer service. Thank you for choosing One88 on Commerce

Hi RebeccaThank you for the 10 out of 10

Hi Adam,We like to think we are an oasis too. We take great pride in keeping the rooms clean and of a high standard.We look forward to welcoming you back next trip

Hi Paul,We are delighted that you found One88 on Commerce, value for money.We look forward to seeing you on your next stay.

Hi ColinThank you for the 5 out of 5

Hi Marc,We are so pleased you enjoyed all aspects of your stay at One88 on Commerce.

Hi Mark,We take great pride in ensuring the guest rooms are so very clean and tidy for our guests.

Hi JulieThank you for your positive feedback

Thank you we are pleased you enjoyed your stay.