Kolam renang indoor

Ulasan untuk Courtyard by Marriott Wilkes-Barre Arena

3 out of 5
Courtyard by Marriott Wilkes-Barre Arena
879 Schechter Dr, Wilkes-Barre, PA

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 334 dari 513 ulasan" "
Penilaian 8 - Bagus. 130 dari 513 ulasan" "
Penilaian 6 - Cukup Baik. 30 dari 513 ulasan" "
Penilaian 4 - Buruk. 8 dari 513 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 513 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

MELISSA

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 19 Mei 2024
Dear Melissa, We appreciate you choosing our hotel for your visit to our city. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Amanda Evans,General Manager

6/10 Cukup Baik

Karen

Disukai: Kebersihan, staf & layanan
Put in a room that had a closed adjoining door . People next to me were loud. Also only one plug in the room and no plugs by bed. Room was clean. Nice bathroom No coffee even in lobby . Everything had to be purchased.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Amanda E,. General Manager pada tanggal 14 Mei 2024
Dear Karen, Thank you for staying with us at the Courtyard Wilkes-Barre Arena. We are pleased you enjoyed your overall stay. However, we are sorry to hear about the inconvenience you experienced regarding the noise from the room next door. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We are very grateful for your patience and hope to see you on your next trip to Wilkes-Barre.

10/10 Sangat Bagus

Bonnie

Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 19 Mei 2024
Dear Bonnie, We are delighted you enjoyed your stay at Courtyard Wilkes-Barre Arena. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our city.Amanda Evans,General Manager

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was nice but keys didn’t work. Front desk lady was hustling to open rooms for people while trying to get key programmer working. Breakfast was good, but pricey.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 15 Apr 2024
Dear Robert, Thank you for staying with us at the Courtyard Wilkes-Barre Arena. We are pleased you enjoyed your overall stay. However, we are sorry to hear about the inconvenience you experienced regarding your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We are very grateful for your patience and hope to see you on your next trip to Wilkes-Barre.Amanda EvansGeneral Manager

10/10 Sangat Bagus

Gregory

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was close and convenient! Restaurants were spectacular, pizza 🍕 places were awesome, location off the freeway was extremely easy on easy off. I can't say enough about EVERYTHING it was superb.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mar 2024
Dear Gregory, Thank you for posting your generous review of Courtyard Wilkes-Barre Arena. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our city. We also are thrilled we were such a significant part of making your entire trip to this area perfect, and we appreciate your mention of The Bistro! It was a pleasure having you, and we look forward to hosting you again soon.Amanda EvansGeneral Manager

10/10 Sangat Bagus

kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It has Starbucks in the lobby, also has a nice bar.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Candace H., Director of Sales pada tanggal 18 Mar 2024
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to find you enjoyed your stay and hope to see you again!

2/10 Sangat Buruk

Jamie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 18 Jan 2024
Dear Jamie, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Amanda EvansGeneral Manager

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything about the property was outstanding
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 15 Jan 2024
Dear Michael, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience, and we look forward to many more visits with you at Courtyard Wilkes-Barre Arena.Amanda EvansGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Candace H., Director of Sales pada tanggal 15 Jan 2024
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see that you enjoyed your time at our property. We hope to see you again.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Jan 2024
Dear Guest, Thank you for taking the time to post a nice rating of Courtyard Wilkes-Barre Arena. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Amanda EvansGeneral Manager

10/10 Sangat Bagus

Nathan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 3 Jan 2024
Dear Nathan, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard Wilkes-Barre Arena. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Amanda EvansGeneral Manager

10/10 Sangat Bagus

David

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 25 Jan 2024
Dear David,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard by Marriott Wilkes-Barre Arena.Amanda EvansGeneral Manager

10/10 Sangat Bagus

wilson

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Jan 2024
Dear Wilson,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Wilkes-Barre Arena; we hope to see you again soon. Amanda EvansGeneral Manager

10/10 Sangat Bagus

Keith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Jan 2024
Dear Keith, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard Wilkes-Barre Arena. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Amanda EvansGeneral Manager

8/10 Bagus

Cory, Oswego

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed one night on a long road trip. We arrived late and left early. The front desk staff was friendly and helpful. Bed was comfortable.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 28 Nov 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you enjoyed your time at our property. We hope to see you again.

10/10 Sangat Bagus

John, Lakewood

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel
Menginap 1 malam pada bulan November 2023
Tanggapan dari Candace H, Director of Sales pada tanggal 7 Nov 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you thought the hotel was nice. We hope to see you again.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Difference between the last 2 Courtyards.
I usually live staying at Courtyard properties. The one in Bethlehem PA was fantastic. This one was nice too but the one in Bethlehem was more friendly in the sense that the staff would make you a cup of tea anytime and not charge you. I miss the continental breakfast in all the courtyards. This one I stayed in the last 2 days was very clean. They were cordial and courteous but the one in Bethlehem was warm and inviting.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Candace H, Director of Sales pada tanggal 7 Nov 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate you sharing your concern with us with regard to the Bistro not being open for hot beverages. You have our assurance that we will relay your message appropriately.

10/10 Sangat Bagus

Aglaia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Candace H, Director of Sales pada tanggal 24 Okt 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and hope to see you again.

10/10 Sangat Bagus

june

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Candace H, Director of Sales pada tanggal 9 Okt 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time at our property and hope to see you again!

10/10 Sangat Bagus

Robert

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Director of Sales pada tanggal 21 Sep 2023
Dear Robert, Thank you for the perfect rating! We are delighted to know that your stay was nothing short of exceptional. It was a pleasure having you as our guest at Courtyard Wilkes-Barre Arena, and we look forward to hosting you soon again.Candace H.Director of Sales

10/10 Sangat Bagus

joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 13 Sep 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to see you enjoyed your time with us. We hope to see you again.

10/10 Sangat Bagus

Jasmine

Menginap 1 malam pada bulan September 2023
Tanggapan dari Director of Sales pada tanggal 2 Okt 2023
Dear Jasmine, It was a pleasure having you as our guest at Courtyard Wilkes-Barre Arena. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Candace H.Director of Sales

8/10 Bagus

GEORGE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Courtyard Marriott is becoming our hotel of choice when traveling. Consistently good. Wilkes-Barre location was satisfying.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 6 Sep 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to be your hotel of choice when traveling to the Wilkes-Barre Arena! We hope to see you again!

10/10 Sangat Bagus

nedra

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a great vacation here check in an out was a breeze the room was nice an clean the only thing I didn’t like was we didn’t have a option to have our room cleaned or trash taken out daily other then that I enjoyed my stay an would definitely stay again
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Candace Hage, Director of Sales pada tanggal 30 Agu 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and are glad to hear you had a great vacation. We hope to see you again!

8/10 Bagus

Nicole

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to get to, quieter area, friendly
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Candace H, Director of Sales pada tanggal 4 Agu 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and hope to see you again.

2/10 Sangat Buruk

Phillip C., Haymarket

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Director of Sales pada tanggal 23 Agu 2023
Dear Phillip, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Candace H.Director of Sales

10/10 Sangat Bagus

Henry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Candace H, Director of Sales pada tanggal 3 Agu 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time at our property and hope to see you again!

10/10 Sangat Bagus

George

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 21 Agu 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We are pleased to see that you enjoyed your time with us. We appreciate your feedback and hope to see you again.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bathroom floor corners were gross. Very minor, overall bathroom was very clean
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 18 Jul 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We were sorry to read about your experience with the bathroom. We follow the most rigorous industry standards when it comes to the cleanliness of our accommodations. Thank you again for bringing this to our attention. We will share your message appropriately.

10/10 Sangat Bagus

Consolidated

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Director of Sales pada tanggal 17 Jul 2023
Dear Guest, It was a pleasure having you as our guest at the Courtyard Wilkes-Barre Arena. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Candace H.Director of Sales

10/10 Sangat Bagus

Kathleen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 18 Jul 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and hope to see you again.

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Director of Sales pada tanggal 18 Jul 2023
Dear Maria, We are thrilled you had an excellent stay at Courtyard Wilkes-Barre Arena, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Candace H.Director of Sales

10/10 Sangat Bagus

Michaella Lynne

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Director of Sales pada tanggal 30 Jul 2023
Dear Michaella, Thank you for choosing Courtyard Wilkes-Barre Arena and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Candace H.,Director of Sales

10/10 Sangat Bagus

Dan

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 24 Jul 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to see you enjoyed your time.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 21 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We are pleased to see you enjoyed your time at our property and hope to see you again.

10/10 Sangat Bagus

Thomas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All good
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 12 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you enjoyed your time at our property! We hope to see you again!

6/10 Cukup Baik

Frederick

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good bed, firm Nice exercise facility
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 12 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to hear you enjoyed the bed in your room as well as the exercise facility. We appreciate your feedback and hope to see you again!

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Candace H. Director of Sales pada tanggal 8 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time with us. We hope to see you again!

8/10 Bagus

Annemarieke

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 23 Mei 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We value and appreciate your feedback regarding your experience at our property.

10/10 Sangat Bagus

Shawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean up to date hotel
We stay at this hotel whenever we are in the area. Room price has definitely gone up. On the other hand if you want a very clean and comfortable place to stay this hotel is the one.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 22 Mei 2023
Thank you for taking the time to complete a review about your experience at Courtyard Wilkes-Barre Arena. Thank you for staying with us and we hope to have the pleasure of hosting you again soon.

2/10 Sangat Buruk

Patrice Emily

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
why the bar and restaurant were not open on a Friday night was puzzling. No Water in our room...Complete rip-off! Room carpet was dirty. First and last time we stay there.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Candace H., Director of Sales pada tanggal 15 Mei 2023
Thank you for taking the time to complete a review about your experience at Courtyard Wilkes-Barre Arena.We regret the disappointment you had with our Bistro not being open on the weekends and also by not having any water in your room. We follow rigorous industry standards when it comes to the cleanliness of our accommodations. Thank you for you bringing this to our attention and for showing us your concern. We will share your message appropriately.

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
comfortable. Increased temp. to 73 F. Shower facilities were very good. Large area at sink allowed items.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Candace pada tanggal 13 Mei 2023
Thank you for your feedback, we value our guests reviews!

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were 1st rate -- helpful, friendly, and professional. I am in a wheelchair and found the rooms very wheelchair friendly. The rooms and facility were very clean and well maintained,
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Director of Sales pada tanggal 8 Mei 2023
Dear David, Thank you for staying with us at Courtyard Wilkes-Barre Arena. We are glad that our hospitable staff took good care of you and that our well-assigned rooms perfectly suited your needs. We always aim to provide seamless services to our guests, and we are delighted that we could offer the same to you. It was a pleasure welcoming you, and we look forward to hosting you again for another outstanding experience.Candace H.Director of Sales

10/10 Sangat Bagus

Rose

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Peaceful and relaxing
It was so quiet and clean. Chrissy at the front desk was lovely. As noted there is no free breakfast and the service for Starbucks coffee is a little pricey but so many restaurants so close by…also the ‘bar’ is not open on weekends. We booked an extended king room online but hotel.com gave us regular king room. It was cozy but only 1 tv. Honestly I really liked this place and will book again if coming. It’s close to everything but back off road surrounded by mountain and tree views. The pool is tiny. The weight room is decent.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Director of Sales pada tanggal 4 Mei 2023
Dear Rose, Thank you for posting your generous review of Courtyard Wilkes-Barre Arena. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our city but also in a quiet location. We are pleased you found our hotel a relaxing retreat and are delighted you plan to return. We look forward. Candace H.Director of Sales

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan April 2023
Tanggapan dari Director of Sales pada tanggal 15 Apr 2023
Dear Jennifer, Thank you for staying at Courtyard Wilkes-Barre Arena and for your excellent rating. It was a pleasure to learn you thoroughly enjoyed your time with us. We appreciate you sharing your feedback and look forward to seeing you again soon.Candace H.Director of Sales

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean, decent stay for an arena event.
Stayed here with friends for a concert at the arena. We did uber there but walked back. The walk is a half mile on a busy street and then up a hill to the hotel. There were traffic directors most of the way after the concert. The room was clean and the bed was comfortable. No safe in the room. The room does seem a little small the way the couch was situated. The staff was friendly, a little frazzled at check in as their computers were acting up. They resolved the issue quickly. There is a “bar” in the lobby which opened at 5pm. Limited selection and the desk girl was the bartender. Still very pleasant service, it just was not the typical hotel bar. There was a large variety of snacks and drinks, frozen meals in the lobby for purchase. We were able to order delivery after the concert. There is ample comfortable seating in the lobby and out back for hanging with friends. The room had a tiny refrigerator, and a microwave. The tv was nice and swiveled towards the bed or the couch. I unfortunately was not impressed with the gym/pool area. It was small and stuffy. The gym looked clean but tight and very limited equipment, even for a hotel. The pool was small and very uninviting, did not look like the picture. This was disappointing as I wanted to get in a workout and swim in the AM, but decided to skip it. Overall a decent one night stay. I would consider staying again for an event at the arena. There are 10 hotels close by which have competitive rates.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Candace pada tanggal 13 Mei 2023
Thank you for taking the time leave comments about your experience at Courtyard Wilkes-Barre Arena.We regret not meeting your expectations regarding the swimming pool and you have our assurance that we will relay your message appropriately.

6/10 Cukup Baik

Kathrine

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We didn't realize at booking time that breakfast was NOT included. What was offered for breakfast was over priced. We had a King suite which included a sofa pull-out bed. The mattress was in terrible condition. We borrowed the mattress from the pull-out bed from the room next to us where a friend was staying, and put that one on top of ours. For the price, I expected better than that from a Marriott Hotel. Very disappointed.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Director of Sales pada tanggal 4 Apr 2023
Dear Kathrine, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay, so we sincerely apologize that you found your sofa-bed mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We certainly understand the frustration you must have felt and appreciate your patience. We continually work to improve our accommodations, and we are grateful for sharing these comments. We have also taken note of your feedback about our breakfast. We hope you will give us another chance to provide you with the relaxing stay you deserve.Candace H.Director of Sales

8/10 Bagus

Tazeen

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Director of Sales pada tanggal 20 Mar 2023
Dear Tazeen, We are glad you enjoyed your time at the Courtyard Wilkes-Barre Arena. Thank you for your nice rating, and we look forward to your next visit. Candace H.,Director of Sales

10/10 Sangat Bagus

Mae

Disukai: Staf & layanan
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Director of Sales pada tanggal 7 Apr 2023
Dear Mae,Thank you so much for the perfect rating of your time at Courtyard by Marriott Wilkes-Barre Arena. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Candace H.Director of Sales

10/10 Sangat Bagus

Lori

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tucked away on a dead end with no through traffic was perfect. The front desk attendant was so helpful, friendly and full of information. Our room was clean and the decor was unique and calm. We will be staying here again!!
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Director of Sales pada tanggal 20 Mar 2023
Dear Lori, Thank you for your gracious review of the Courtyard Wilkes-Barre Arena. It is great to know you loved our beautiful decor and your fresh room, as well as the dedicated service provided by our front desk staff. We appreciate your business and look forward to your next visit. Candace H.,Director of Sales