"It seems my reservation was invalid. I booked well in advance so that my family and I could arrive on Friday, May 1st; however, the room was not ready, and there were no other rooms available. This was very frustrating, as the whole point of booking on time was to avoid precisely this situation. I had specifically requested two queen beds for the simple reason that the bed in the room they ultimately assigned me was extremely uncomfortable for the children. It is unfair that I drove six hours—all the way from New York to Pittsburgh—only to find that the room was unavailable upon arrival. Furthermore, although check-in was supposed to be at 4:00 PM, we didn't arrive until 1:30 AM on Saturday—even though the reservation had been in place since Friday, May 1st. To top it all off, the pool was dirty and poorly maintained, and the staff didn't even bother to greet us. For all these reasons, I give this place a score of -2."