Willowdale hotel guide. Aimbridge Hospitality hotel in Willowdale, New Orleans

"Great air conditioning and friendly helpful staff."

"Very nice hotel"

"The staff was very unhelpful. No room service, take out available until 9pm, breakfast takeout not available on the weekends.Extemely limited menu and quite expensive for the quality. Took 4 days to get a working refrigerator. Maid service was inadequate. Hard to get blankets, took 2 days for the 2nd one. The attached restaurant didn’t accept room charge nor did the in house mini market. Bar closed at 9pm. At checkout, the luggage valet could not be reached by phone. Had to get them down stairs. The safe door did not close. The sink leaked and the drain plug did not work."

"Beautiful spot in the heart of French Quarter Wonderful staff and rooms very quiet even with the excitement of Bourbon streer"

"Room was great. Parking fees are ridiculously expensive!"

"We arrived at 3am as the flight was delayed, I texted the front desk to let them know, the night manager responded. We were told the room was over booked and we were staying in the Sheraton across the road in New Orleans. Fortunately because I had let them know the situation they suddenly found us a room ….. free breakfast was comped the next morning, a nice gesture for the misinformed night staff that were working that evening! Overall the room amenities were good, comfy bed and pillows, blackout curtains and a lovey illuminated mirror in the bathroom, we only used the room to sleep and shower."

"Rooms are clean, but front desk staff is unfriendly and unhelpful. We paid an extra $500 to upgrade to a “premium” suite in the courtyard, only to find out that it meant a tiny window facing down to the courtyard from the 4th floor but you are looking at another building 15ft across from you, no view. When we inquired about this, we were told the “premium” means free snacks topped up in the room every day. This means 2 small bags of chips, 2 chocolate bars and 1 soda a day. They missed one day even after inquiring. So, we paid $500 extra for a total of $30 worth of snacks in 4 days. It was a scam and the front desk didn’t care to help us with changing it back to a “regular” suite after finding out that premium only means snacks. Our phone was broken as well and they did not swap or fix it after we asked twice. - buffet is good, but closes at 9:30am. Decent variety of food every day, staff very friendly there. - valet staff very kind and talkative, even tho we didn’t use valet. - room was clean (expect service every 2 days). - overall the actual hotel is fine and close to everything, but, beware of “premium” rooms and unhelpful /rude front desk staff. "

"We stayed in the older tower. Our room was not nice. Carpet was bad, toilet was so noisy, and walls need paint. For the money it was definitely not worth it. The staff was great. The garage for our car was great. The pool was full of bugs. It needs some attention"

"I have stayed throughout the years at the Omni The rooms are a bit dated but I love the location The jazz bar upgrade in the lobby is awesome The staff go above and beyond I just wish the bathroom was upgraded"