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H10 Rubicón Horizons Collection

5.0 star property
Luxury hotel with 5 restaurants and 6 outdoor pools

Choose dates to view prices

H10 Rubicón Palace offers a peaceful retreat amid Lanzarote's unique scenery. Guests enjoy spa treatments and international cuisine at five restaurants. Activities include archery, volleyball, and mini golf, while others relax at the poolside bar. Free WiFi connects everyone.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Laundry
  • Parking included
The current price is Rp3.980.849
Rp4.259.439 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Standard Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Twin Room, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Beach view
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Separate bedroom
Private bathroom
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Private bathroom
Hairdryer
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Junior Suite (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Separate bedroom
Deep-soaking bath
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Twin Room, Sea View (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Twin Room, Sea View (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Blackout curtains
Deep-soaking bath
Shower/bath combination
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Privilege Double Room

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room

7.6 out of 10
Good
(4 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2017
Blackout curtains
Private bathroom
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Privilege Double Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room (Non-refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2017
Blackout curtains
Private bathroom
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Standard Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use (Flexible)

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Standard Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Double Room Single Use, Sea View (Flexible)

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use, Sea View (Flexible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Double Room Single Use, Sea View (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use, Sea View (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Superior Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Flexible)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Superior Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Privilege Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room Single Use (Flexible)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Privilege Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room Single Use (Non Refundable)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2017
Sofa bed - double
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Single Beds
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About the area

Map
Urb. Montaña Roja, Playa Blanca, Yaiza, Lanzarote, 35570

What's nearby

  • Aqualava Water Park - 2 min drive - 1.5 km
  • Playa Flamingo - 4 min drive - 2.3 km
  • Playa Blanca - 5 min drive - 3.8 km
  • Dorada Beach - 6 min drive - 4.5 km
  • Marina Rubicon - 9 min drive - 6.7 km

Getting around

  • Arrecife (ACE-Lanzarote) - 31 min drive

Restaurants

  • ‪H10 Rubicón Palace - ‬1 min walk
  • ‪Lounge Lanzasur - ‬3 min drive
  • ‪La Bahia - ‬3 min drive
  • ‪Chiringuito Tropical - ‬10 min walk
  • ‪Piano Bar - ‬1 min walk

About this property

H10 Rubicón Horizons Collection

Luxury hotel remodelled in 2017 and located near Aqualava Water Park
Located close to Roja Mountain and Pechiguera Lighthouse, H10 Rubicón Horizons Collection provides a poolside bar, a terrace and shopping on-site. Treat yourself to a body treatment, a massage or a body wrap at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the gym; other things to do include archery and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as mini golf and a coffee shop/cafe.
You'll also enjoy perks such as:
  • 6 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • An outdoor tennis court, babysitting (surcharge) and tour/ticket information
  • Wedding services, concierge services and luggage storage
Room features
All 584 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with deep-soaking baths and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Furnished balconies or patios, LED light bulbs and childcare services

All-inclusive details

All-inclusive room rates at H10 Rubicón Horizons Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Limited gourmet or à la carte dining

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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The price is Rp3.453.600
Rp3.695.352 total
includes taxes & fees
1 Dec - 2 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Dolce Vita
  • Janubio
  • Sakura
  • Tabaiba

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - June 2017
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 10 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-35-3-0000082

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

H10 Rubicón Palace
H10 Rubicón Palace Hotel
H10 Rubicón Palace Hotel Yaiza
H10 Rubicón Palace Yaiza
Rubicón Palace
H10 Rubicón Palace
H10 Rubicón Horizons Collection Hotel
H10 Rubicón Horizons Collection Yaiza
H10 Rubicón Horizons Collection Hotel Yaiza

Frequently asked questions

Does H10 Rubicón Horizons Collection have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at H10 Rubicón Horizons Collection?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at H10 Rubicón Horizons Collection on 1 Dec 2025 start from Rp3.980.849, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H10 Rubicón Horizons Collection pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at H10 Rubicón Horizons Collection?

Self-parking is free at this property.

What time is check-in at H10 Rubicón Horizons Collection?

Check-in start time: 3 PM; check-in end time: 5:30 AM.

What time is check-out at H10 Rubicón Horizons Collection?

Checkout is at noon.

Are there all-inclusive benefits at H10 Rubicón Horizons Collection?

Some rate plans available at this hotel are all-inclusive.

Where is H10 Rubicón Horizons Collection located?

Situated on the boardwalk, this luxury hotel is within 1 mi (2 km) of Aqualava Water Park and Roja Mountain. Pechiguera Lighthouse and Dorada Beach are also within 3 mi (5 km).

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H10 Rubicón Horizons Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 722 reviews
Rating 8 - Good. 270 out of 722 reviews
Rating 6 - Okay. 84 out of 722 reviews
Rating 4 - Poor. 31 out of 722 reviews
Rating 2 - Terrible. 16 out of 722 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly hotel with lots of activities on site and good food. Only downside is how long you want for a taxi if you want to venture out.
Stayed 14 nights in Aug 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing with lots to do!
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice views
Stayed 7 nights in Dec 2023

8/10 Good

hang thi thu

Place is good but food in the restaurants is not 5*
Stayed 4 nights in Apr 2024

8/10 Good

Helen Louise

Liked: Amenities, property conditions & facilities
Very comfortable stay. Very busy hotel and considering outside children holidays, very difficult to get a Sunbed past 9am as all reserved.
Stayed 10 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality and variety of the buffet breakfast and dinner were excellent. The property was very well maintained and the gardens and pool areas were pleasant to spend time in. All staff very friendly and helpful, and very attentive in the restaurant.
Stayed 4 nights in Jan 2023

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guest services were very good

Nice hotel in a quiet location. Good 4* hotel, not sure it is a 5* as per the listing. The arrival and check in wasn't great but when I pointed this out to the Guest Services they were very very good at recovering the situation. Other than that the stay was what you would expect from a good quality hotel chain. The restaurants were very good but beware, the pool isn't heated so a bit chilly in December
Stayed 4 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felt like luxury

Loved the hotel , apart from a queue to check in everything was wonderful. Good white sandy beach 10 minutes walk away . Only 5 euros in a taxi to Playa Blanca shops, nightlife and another sandy beach .
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Spot

Amazing family stay. Entertainment for kids and adults was on throughout the day and night. Staff were friendly. Food options included plenty of variety. Lots of different pools, only point would be to request that an additional pool is heated during winter months as the bigger ones weren’t used a much. Spa was lovely, games rooms kept the children busy. Room was as you’d expect, a little extra wardrobe space would be good. Quiet spot location wise, roughly 30 min walk (enjoyable along the coastal path) to the sandy beach and shops at a slowish pace. Would highly recommend as a Christmas / New Years break
Stayed 7 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice overall
Stayed 7 nights in Oct 2022

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was clean, staff was friendly. However what the “Hotel / Resort” has to offer was not what we expected. Food available was terrible, forget about trying to book a dinner reservation as it’s fully booked by the time you get there, but trust me you’re not missing anything great! The bar, prepares horrible drinks, they should invest in getting their entire bar staff trained to make ANY drink the guest requests. As we asks for drinks that were not part of their menu and they said NO we are unable to prepare them. We are very thankful we only did “half board”. The air conditioning in the rooms was deplorable as well. Rooms were hot to be able to sleep comfortably. I was glad to have brought portable fans as we had to use them at night in order to sleep ok. Pool area, was a turn off as well. They don’t have enough loungers for everyone. You have to be up super early to go and grab one otherwise you’re out of luck. No live music during the day to get a nice pool atmosphere, nothing. Overall this is more like a 2 start facility. I’ll be polite about the rating. I will not be a returning guest.
Stayed 7 nights in Aug 2025

6/10 Okay

Verified traveller

Very average definitely not a five star hotel- our door to the room was broken for the entire stay and despite Repeated Phone calls nothing was fixed. Just lots of trips to the room by staff - lifts are too slow to use and the hotel is full of stairs and steps so it’s a terrible hotel for anyone with mobility issues - the food is average at best and the entertainment is awful.
Stayed 7 nights in Oct 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay in Rubicon Palace

Great hotel complex. Room was spacious and comfortable. Great choice of pools. Very helpful and friendly staff. Good choice of food in buffet restaurant with great breakfast choice. Lunch in Pool Bar was disappointing with same choice every day. Bistro does not allow take out. Was not able to book any speciality restaurant for an early sitting which was disappointing as we were there for 9 nights. Would still recommend.
Stayed 9 nights in Sep 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service

Not quite…..

A five star hotel with some very good five star points, however, our room was in need of some TLC with lots of chipped paint and ageing furniture. We were also located overlooking the noisy family pool, not ideal for a couple of a certain age.
Stayed 7 nights in Mar 2023

6/10 Okay

Michaela

Liked: Staff & service, room comfort
Disliked: Cleanliness
Needs a renovation, dust all over the room in corners and along side lists. The tiles in the bathroom in bad condition as well as the bathroom furnitures. The pool has so many broken tiles. The food was not up to standard for a 5 star hotel and the themed restaurants were worse than the buffet. I’m sure this was a lovely hotel 10-15 years ago but needs a serious lift.
Stayed 7 nights in Aug 2022

8/10 Good

Melanie

Liked: Property conditions & facilities
Disliked: Staff & service
The grounds were beautiful however needed a lot of repairs as it looked quite dated. Our rooms were 'cleaned' on a daily basis but there was always still dirt on the floor that hadn't been swept. Beds and pillows were uncomfortable and the kids pool was so cold that you didn't want to get into it. The buffet food was good and a large variety but the staff were rude and it is almost impossible to get anyone to take your drinks order! There was a larger pool which was heated however all the main pools are salt water so not great for the kids! Very family orientated which suited us however all the information is on the app which is hard to navigate so maybe entertainment could be featured more clearly around the hotel.
Stayed 10 nights in Jul 2024

6/10 Okay

Tracy

Liked: Cleanliness, room comfort

Ok stay but not 5*

Great food and sunshine was the best of it. However misleading expectations, no minibar with all inclusive unless you upgrade to Privilege Club, tiny balcony for standard room, self serve hotel despite 5* claims. Cold salt water pools. Theme restaurants not open all of the time and limited availability, plus only entitled to limited number of visits depending on duration of stay. Pool in poor state of repair and lots of broken floor tiles around the property. Not what you would expect for 5*. Queue for drinks in the evening although there is waiter service if you want to wait. Guest relations attempted to address our disappointment but didn't follow through with their promises, other than a free late check out. If you want good food and sunshine then this is ok, but expect 3 - 4 * service for paying 5* prices. Wouldn't go back or recommend. Have previously stayed at ELBA suites down the road which is better.
Stayed 3 nights in Nov 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The place was kept clean most of the time. Though at tea times the area around the pool was subject to a day’s worth of glasses and food left lying around. Staff would come and clear it up eventually but this was what I faced each time I went swimming in the large pool. I felt sorry for the staff that guests left the place in a mess. The food and service in the Vulcan restaurant was very good. Though I would have liked to have seen capers, cucumber and other salad items on the breakfast bar. Also, as we stayed a week and ate in there each night the menu should be changed more often. The buffet restaurant was awful. Not the food you would expect from a five star hotel. Service was slow, just trying to get a glass or a spoon took forever. The Prestige bar area was nice. We spent most time in there as the main piano area was bedlam with so many people being on all inclusive there were queues at the bar all the time. It felt a bit like being in a workingmens club. Great if that’s your scene. But not what I would class as five star.
Stayed 7 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in all regards.
Stayed 7 nights in Sep 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality all inclusive hotel ideal for family with different dietary requirements. Great for gluten free.
Stayed 6 nights in Aug 2025

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 8 nights in Aug 2025

6/10 Okay

Craig

Disliked: Staff & service
Not enough sun beds. Overcrowded.
Stayed 7 nights in Aug 2025

4/10 Poor

Maria del Carmen

Disliked: Amenities, property conditions & facilities
Para ser un hotel de 5 estrellas deja mucho que desear. La comida horrible y la limpieza regular, falta mucho personal. Faltan hamacas en la piscina para los clientes, te tienes que tumbar en el suelo porque no hay sitio .
Stayed 8 nights in Jul 2025

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacances en famille

Incroyable du début à la fin Les buffets, les boissons, le mini club, les piscines, la chambre (chambre suite junior pour notre part) Les différents bars et restaurant , le personnel, la propreté, rien à redire, tout était parfait !
Stayed 7 nights in Jul 2025

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Good all round
Stayed 6 nights in May 2025