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"The hotel overall was really nice and aesthetically pleasing. We didn’t get to try the restaurants unfortunately, but they looked lovely. My only two complaints were 1) the room was freezing and didn’t warm up at all, even with the temperature set to the highest, and 2) our checkout experience. We got back to the hotel very late after being out for the night (around 6am) and didn’t get to sleep until 7:30, so we missed our alarm, completely our own fault. However, a staff member knocked (the same staff member that checked me in, on my own at 5pm) and then let himself into the room before I could even get out of bed to answer. As I had checked in alone, he had no way of knowing who was inside, which made it feel very inappropriate. He could also see we hadn’t checked out yet, and I had a DND sign on the door. He didn’t apologise either. I apologised and explained we had overslept and would be 10 minutes, but he knocked again shortly after, which was frustrating while I was rushing. When I mentioned I was tidying up, he said, “that’s what the cleaners are for.” I understand that, but there was rubbish everywhere and it was very untidy and I would never leave a room messy regardless. I would stay here again, but staff should not enter rooms when guests haven’t checked out. It felt unprofessional, and I’ve never experienced this anywhere else."

"Lovely large clean room, friendly staff and very helpful, used just park for parking which was just across the road "

"This beautiful old building is such a lovely place to stay in York. The staff can’t do enough for you and the bedrooms are well equipped and very comfortable. The location for the Train station is perfect and It’s just a short walk into the city. Would highly recommend. "

"Lovely hotel properly in great location. "

"Good central location. Lots of restaurants and shops nearby. Room was clean I found the bed a little uncomfortable. Small bathroom. "

"Great location. Staff friendly and welcoming. Big roomy beds. Rooms clean and with all accessories as required."

"Best hotel we have stayed in in the UK. First class. Best staff ever."

"Lovely hotel and the staff were lovely. Our Room was nice, but sadly the bathroom was terrible. If you went for a shower the bath would fill with water because the plug was stuck closed and the door handle to the bathroom was falling off. "

"The bedding was ripped. The room was dated and impractical. No proper coffee machine for the price I expected more "