Disney's Maingate East Hotel Guide - 3 Stars Hotels in Disney's Maingate East, Orlando

"Our experience at Palazzo Hotel in Orlando was extremely disappointing and honestly shocking given the rating shown on Expedia. We arrived late at night due to a series of delays outside of our control, including a flight disruption and extended wait times for transportation. This was all part of a bundled booking, and the hotel was aware we were arriving from out of town. Despite having a fully prepaid reservation, we were denied check-in shortly after midnight and told that our booking was no longer valid. No effort was made to assist us, no alternatives were offered, and no consideration was given to the fact that we were traveling with three young children. We were left stranded late at night in an unfamiliar city and forced to find last-minute accommodations at our own expense. This is completely unacceptable for any hotel, let alone one with such a high rating online. The level of customer service we experienced was extremely poor. Communication was difficult, questions were not clearly answered, and there was no willingness to help resolve the situation. Based on our experience, the rating of this hotel on Expedia does not reflect the reality of how they treat guests when issues arise. Travelers should be very cautious, especially if arriving later in the evening or relying on coordinated travel plans. This was one of the most stressful travel experiences we’ve had, and it could have been avoided with even a minimal level of professionalism and customer care. "

"This is my 3rd time I stay here and it never disappoints. They now offer daily shuttles to near by stores from 8am to 11pm. Also more shuttles to theme parks. A+++ "

"We had a fabulous stay, fun stuff, great breakfast, very nice property. The Best Comfort Suites we have ever stayed!"

"Absolutely amazing friendly fun & clean "

"Everyone was very nice and the bar stays open till 11 with a bartender available "

"Yes all good"