Lagoi Hotel Guide - 4 Stars Hotels in Lagoi, Bintan

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "

"We booked another 2 bedroom family suite together, and while amenities were nice, our stay was dampened by lack of hot water in the shower despite letting the water run for 1 minute."

"I had an amazing stay at Cassia Bintan! The staff were extremely welcoming and kind, the location and beach is stunning and the rooms modern and well equipped. I can’t wait to come back!"