Mesão Frio Hotel Guide - 4 Stars Hotels in Mesão Frio, Vila Real District

"Excellent, food and people"

"Not a typical layout for hotel as rooms are located around the property, but this just adds to the wonderful setting. Parking was easy, location to town is walkable if you want...about a mile, but nice and safe. The views are outstanding, even from my standard room. Dinner and breakfast was both wonderful. Pinhao is a simple town, a little gritty, but in a "time forgot" kind of way, not at all unsafe. Plenty of boat options from town. Several simple restaurant options as well, plus great options for hikes right from town center or short drive up the vineyard slopes."

"Absolutely lovely property and the the female member on reception was so nocecand helpful. However a major road was closed nearbtge hotel and we were not warned about his in any way and when we encountered it we were directed to a different route by the police which was the scariest route I have taken in my life of 45 mins of pure hell and my husband is a very confident driver. We then found out from the restaurant were visiting that our hotel had a private safe route which no one bothered to tell us about. When challenged by this later the reception staff of 2 men doged every way to apologise or to take any responsibility which was disgraceful "

"Its up on a hillside as most in the valley, and there are a lot of steps, and you need a car to reach the restaurant. The restaurant marked the items that were glutenfree, etc, but had no ready solution for gluten and lactose free. Breakfast was fine. View superb!"

"The property was what we hoped. The issue we had was not typical but it maybe worth noting. After our stay we noticed we had left an expensive jacket behind. After many failed attempts to reach the hotel we have accepted the loss. After unanswered emails and lengthy times on hold and finally speaking to someone we were asked to call back the next day. We followed their direction and called the next day. Unfortunately that was the last time we had any communications with the hotel. We called many different times of the day to be put on hold then never answered. The hotel was not busy at all due to low season. We felt this was a chance to provide an exceptional service when it was really needed. The Douro Scala failed. Our request seemed beyond their capabilities. We simply needed to talk with someone. "

"We chose the wine barrel room and it was a great experience "

"The staff was most welcoming, efficiant and helpful. The balcony with river view was wonderful. The complimentary bottle of wine in the room was special."