Pine Cove Hotel Guide - 4 Stars Hotels in Pine Cove, Idyllwild

"The room wasn't very clean. The bathroom door would not stay closed. The pool was not heated. Would not recommend"

"This property failed to meet even basic standards of care and cleanliness. Valet parking is required, and my vehicle was damaged while in their custody on the first day of my stay. Management refused to accept responsibility, declined to provide surveillance footage, and relied on their own internal determination to deny liability. I am now forced to pursue the matter through their insurance. Additionally, we discovered a dried blood stain on the underside of the mattress cover, indicating that bedding was not properly cleaned or replaced between guests. When reported, the response from the front desk was dismissive, and no action was taken until we personally located housekeeping the following day. The lack of accountability, urgency, and sanitation is unacceptable, especially at this price point. "

"Food is great! Staff were nice!"

"I am very disappointed in this hotel! The hotel was very nice but I got robbed right after leaving to Coachella from my room. All they took from my room was my purses and wallets. It seems it was someone that was watching me and my cousin. I think it was an inside job. When we went to the front desk to report it they didn’t seem surprised and did not want to show me any footage around the time my purses got stolen stating they don’t had any security. I did call the police and file a police report on the incident. So if anyone stays here please don’t leave any of your personal belongings here as they can rob your stuff. "

"The room was dirty and the cleaning staff didn’t really clean "

"Nice property"

"We visited for one night during Coachella weekend, so there was definitely a “Coachella tax,” but the property still felt calm, well-managed, and upscale. This was a family/work trip, and we chose the hotel for the kid-friendly water features (ages 8 and 3). The room was dated but very clean—I could tell by how clean my kids’ feet stayed after running around barefoot. The king room had a pull-out couch, a big plus. The hotel accommodated our request for a ground-floor room with easy access to the main areas. Being able to walk from our patio to the restaurants in about two minutes made things much easier with kids. The “water park” is more of a nice kids pool and splash pad than a full water park, but the kids still had a great time. Poolside service was great. The kids ordered chicken tenders and fries—portions were generous and they enjoyed it. We were excited about the breakfast buffet. Pricing was reasonable for kids, though the food options for adults were not super exciting. What really stood out, though, was the staff—everyone was friendly, patient and accommodating. From the front desk, to restaurant staff, to bellman, to security, to poolside staff - they all offered a level of service made a lasting impression. The only thing that really took the experience down were the several mosquitoes and a moth in the room, possibly due to our room’s proximity to the lake. Had the room been more updated without pests, this would’ve easily been a 5 star stay."

"Have stayed at the Ace Hotel Palm Springs a few times. It’s always good. Pool that stays "