Burgas Hotel Guide - 5 Stars Hotels in Burgas, Burgas

"I've been coming to Hotel Palace for the last 3 years in the heat of the summer and I must say I was pleasently surprised by the warm welcome and the personal attention that is given to each guest. For us specifically, we had the manager, amazing lady, telling us about the past of the hotel industry in Bulgaria, the history of the region and many more local tips that made our stay great. We will come back with our friends again in August - looking forward! "

"The staff were so friendly and helpful. The Guy wirh the curly hair will crack you up,he just cant stop smiling 😁 Excellent value for money,on site parking was like winning the lottery🤗"

"Amazing place. Will be back!"

"Excellent!"

"Excellent Resort in a great location, on the beach. Own area on beach which was kept very clean and had free sunloungers and umbrellas available for Hotel Guests. In the hotel the cleanliness was at its best and food was very fresh, lots choice, service was great. Staff friendly and helpful. Pool area was lovely, lots sunloungers and fresh towels with outside showers that were both hot and cold. Seperate changing and shower room near pool for use on departure day after checkout."

"This resort is fantastic. Staff was very friendly and helpful, everything was super clean and felt secure. The food and drink options were for mass consumption, but everyone in the family was happy. They have fresh squeezed orange juice in the mornings which is amazing. The pools were too cold to use and one of the kids clubs were closed so it was only partial hours. Additional activities to help get energy used up for the kids since they wouldn’t swim would have been great."

"I was the only guest on my first night in the whole hotel , they upgraded me to a ine bedroom apartment with a bottle of wine . I was then told that their restaurant wouldnt be open till the next night for dinner and could not recommend anywhere else to eat . I am a female who was traveling alone , so staying in a hotel on my own was quite scary , especially as i was put on the sixth , top floor. They offered me room service for the first three days . I was then told i was to eat in the...

"Excellent resort. I would recommend to family and friends"

"Hotel nie zasluguje na 5*. Jedzenie słabe, brak obsługi kelnerskiej, drinki serwowanw w papierowych kubkach. Pokojowki nie sprzataja a po ich wizycie w pokoju pozostaje na dlugo smrod starego potu. Absolutnie nie polecam tego hotelu. Wstyd, ze Melia jako siec pozwala sobie na tak slaba jakosc."

"Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel"

"Great"

"Worse place to stay ever. Since the moment you walk in it stinks like a public bathroom. The lobby is outdated. Please do Not trust the enhanced pictures shown there! It looks like if you are back in the 60s. The beds are super uncomfortable at a level like if you are sleeping on a piece of brick with a sheet on it. The AC is totally useless. No matter what temperature you put it would just not cold off the room. Old smelly carpets. The bathroom had mold and even the mirror was deteriorated. If...

"Very limited breakfast. You had to stay in line for about 10 minutes to get a small cap of coffee. No towels for the beach. No area on the beach - you have to pay or stay in empty 'free zone'."

"Buffet same food every day and not sanitary "

"Terrible, forget to clean our room and than clean very unprofessionaly. From 22:15 no hot wather supply and we have to leave hotel without taking shower. Unfreindly staff. Weak security. Restaurants options very limited. Location great"