In Electra, a hotel needs to provide a specific number of upscale conveniences to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer special touches like welcome gifts.