8/10
The manager Kimberly and the staff were very understanding about the issue that my wife and I with our room . They expressed great concerns and did everything they can to make us feel that they cared !
Kimberly went above and beyond , she called the very next morning after our scheduled check out spoke with me in a concerned and caring matter assuring me and assured that she will following up and that if there was any problem with my refund with my Expedia to call her . There was no need because Expedia did a good job of solving the problem after they contacted her while they put me on hold .
Jeffery at Expedia was very helpful and made sure that the matter was resolved ,
My wife and I travel often and we do understand that sometimes things do happen but as always the reflection of how the problem is resolved and the extent the staff and persons involved go about it is what really matter . Thank you Kimberly at Holiday inn Express Adrian and to all your staff who were wonderful and kind . Also thank you to Jeffery at Expedia @ Expedia for the extra effort in helping get the transaction done up to my satisfaction .
Elie
Menginap 3 malam pada bulan Mei 2025