Hotel Menerima Tamu LGBT di Akumal

"The best vacation stay !"

"Quarto amplo, confortável e limpo. Café da manhã muito gostoso e fomos muito bem revepcionados."

"Incredible staff, but Preferred Suite and pool are severely neglected. ​We were incredibly disappointed with our Preferred Suite, especially paying premium rates. The room requires a massive update and deep clean. The fan and AC vent made a frustrating amount of noise, the ceiling was noticeably cracked, the hanging light fixture was rusted and corroded, the furniture was chipped and beaten up, and the bathroom door was covered in filthy streaks with rusted hinges. ​The neglect extends right...

"Beautiful and very unique hotel. It was a great experience but it needs maintenance and lacks amenities."

"We had a wonderful stay! The hotel is fantastic with lots of activities and great dining choices. Alfredo, our Villa Manager (Villa 65 Butler), and his team, Julio and Bely, completely elevated our experience. They are highly professional, always smiling, and went above and beyond for us. A huge shout-out also goes to Alfred and Luciana at the infinity pool—such beautiful people, so helpful, and incredibly professional. Everyone worked so hard to make sure we had a perfect stay.The only feedback...

"This was my fourth time at this property. Three times were 20 plus years ago. This place is a shadow of its former self. The check in staff either were brand new or just plain lied about amenities that did not exist. No concierge person was ever at villas and when I asked people to make reservations at restaurants they never did. One hostess refused to seat me for lunch because they were going to close in 10 minutes. The food was absolutely horrible in the restaurants! I ended up...

"The resort itself is quite beautiful but is let down by numerous things. While we were staying in June into July many facilities we’re closed or not available. The lobby bar was closed so there was nowhere to go for a drink before dinner in air conditioning. The pool bars only served drinks from the poolside in the family riviera section. You couldn’t get a drink from the ‘dry side’ of the bar and just sit poolside with it. You had to go to the swim up in the pool. Not great if you have small...

"We had a great, truly relaxing stay at Sana Tulum! The personnel at the front desk was very helpful and everyone made sure we had a wonderful time there!"