Best Western Sovereign Hotel -

Property class: 2.5

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Close to University at Albany, Best Western Sovereign Hotel - provides a free breakfast buffet, a free return airport shuttle and laundry facilities. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a 24-hour business centre.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

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About the area

Albany is home to Best Western Sovereign Hotel -. Travellers eager for a bit of culture can stop by Palace Theater, while those who have shopping on the agenda may want to visit Crossgates Mall and Colonie Center Mall. Looking to enjoy an event or a game while in town? See what's happening at MVP Arena or Albany Indoor Rockgym. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Albany travel guide
Map
1228 WESTERN AVENUEALBANY, Albany - Ny, New York Area - Ny

What's nearby

  • A modern building with illuminated windows at night, surrounded by trees and a well-lit pathway.
    University at Albany
    2 min walk - 0.2 km
  • Bob Ford Field at Tom & Mary Casey Stadium
    6 min walk - 0.6 km
  • Broadview Center
    10 min walk - 0.9 km
  • Crossgates Mall
    5 min drive - 1.8 km
  • Albany NanoTech Complex
    5 min drive - 2.5 km

Getting around

  • Albany International Airport Station
    9 min drive
  • Albany, NY (ALB-Albany Intl.)
    9 min drive

Restaurants

  • APlus at Sunoco
    4 min drive
  • Starbucks
    16 min walk
  • Dunkin'
    4 min drive
  • Burger King
    13 min walk
  • Dave's Hot Chicken
    2 min walk

About this property

Best Western Sovereign Hotel -

  • Property near University at Albany
  • You can look forward to a free breakfast buffet, a free return airport shuttle and laundry facilities at Best Western Sovereign Hotel -. For some rest and relaxation, visit the sauna. In addition to a gym and a 24-hour business centre, guests can connect to free in-room WiFi.
  • Other perks at this property include:
    • An indoor pool
    • Free self-parking
    • Motorhome/coach/lorry parking, a local area shuttle and express check-out
    • Free newspapers, a 24-hour front desk and ATM/banking services
  • Room features
  • All 192 rooms feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and free newspapers.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with shower/bath combinations and free toiletries
    • Flat-screen TVs with premium channels
    • Fridges, microwaves and coffee/tea makers

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Frequently asked questions

Does Best Western Sovereign Hotel - have a pool?

Yes, this property has an indoor pool.

Is Best Western Sovereign Hotel - pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Sovereign Hotel -?

Self-parking is free at this property.

What time is check-in at Best Western Sovereign Hotel -?

Check-in begins at 3:00 PM.

What time is check-out at Best Western Sovereign Hotel -?

Checkout is at 11 AM.

Does Best Western Sovereign Hotel - provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Best Western Sovereign Hotel - located?

Situated in Albany, this property is within 1 mi (2 km) of University at Albany and Crossgates Mall. Albany NanoTech Complex and Funny Bone Comedy Club are also within 2 miles (3 km).

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Reviews

Best Western Sovereign Hotel - Reviews

6.8

7.2

Cleanliness

7.6

Location

7.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 152 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 273 out of 1000 reviews
Rating 4 - Poor. 138 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel closed but nobody told us

Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of courtesy

We made a reservation in October 2017 and nobody told us that the hotel has been closed. After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay. Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
Stayed 1 night in Dec 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ferme

Hôtel fermé et placardé Rendu sur place pour rien Expedia à trouver un nouvel hôtel pour nous
Stayed 3 nights in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel I've stayed in

It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
Stayed 3 nights in Nov 2017
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here

When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find another hotel

Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

Was expecting better for BW.

Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Nice place to stay

Very friendly staff and accommodating. Room was clean, and comfortable.
Stayed 2 nights in Nov 2017
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel wasn't really clean. Hallways were very dirty and old.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Room comfort
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't let the pictures fool you.

Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has been sold and is closing. Upkeep looked it.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Good

Good service, good breakfast!
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Decent

Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a little upgrade.

Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Disliked: Cleanliness, room comfort

Location is close to the campus at UAlbany

The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Close to Cityline Grill.

Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.
Stayed 2 nights in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service received et on Linda at front conter.
Stayed 1 night in Oct 2017
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel building was in a poor maintenance, bathroom was unclean when we got there found trash on the floor and towels were missing
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
frequently stay here, however on this particular visit the room did not feel clean.
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Not as nice as it used to be

I visit Albany twice a year and have stayed at this hotel several times in the past. I have always found it comfortable and convenient, but my most recent stay was disappointing. The WiFi did not always work. I stayed there seven nights, and the housekeepers did not seem to come every day, not even to empty the trash. Twice I had to call the front desk for basics like toilet paper, tissues, and a wash cloth. Also, the breakfast was better in the past, but this time there were no eggs or hot food. The coffee was good, though. I have always liked the convenient location of this hotel - close to the interstate, stores, and restaurants - but I think I will look for a different hotel for my next stay.
Stayed 7 nights in Oct 2017