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Reviews of Hotel Aura

3 out of 5
Hotel Aura
10, Yangjipyeon-ro, Sangnok-gu, Ansan, Gyeonggi

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 146 reviews" "
Rating 8 - Good. 56 out of 146 reviews" "
Rating 6 - Okay. 17 out of 146 reviews" "
Rating 4 - Poor. 6 out of 146 reviews" "
Rating 2 - Terrible. 8 out of 146 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
조용하고 깨끗한 호텔 아침조식 좋아요
Stayed 12 nights in Sep 2023

10/10 Excellent

Young Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Noorismawaty

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

6/10 Okay

Lydia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We travelled as a big group. Some rooms were booked for 2 persons but there was only one towel provided in each room. When we asked for more towels, the front desk rudely told my friends that our group asked for too many towels. We also felt quite unsafe due to two things. There is a light outside the room at the door which would indicate whether there was a key card slotted into the mains which would then indicate if there was anyone in the room. This could potentially be a safety issue as others would know your whereabouts. The second thing was that one of our group members were wrongly issued the master keycard. We realised this because she accidentally used the card for another room and the door opened. We tried the card on the other rooms and it worked. We feedback to the front desk and asked for the correct key card. When we collected the supposed new key card, the card could still open all doors. It was quite difficult to get taxis to go to Hanyang uni Erica campus, which was our main reason for staying at this hotel. We thought that the proximity to the campus is a plus point. However due to the short distance, many taxis including kakao refused the job. This is out of the control of the hotel but would just like to bring to your attention in case you are thinking of staying here for easier travel to the campus. Having said all these negative points, the rooms are very spacious and clean. Most of the staff were nice and helpful.
Stayed 4 nights in Jun 2023

4/10 Poor

Andrew

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The location not good. Taxi driver not willing to come. Security of hotel is not good, one of room card can open all rooms. Breakfast is not good.
Stayed 4 nights in Jun 2023

6/10 Okay

Soon Ye

Stayed 2 nights in May 2023

8/10 Good

HENRIQUE TOMIKAZU

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed at Hotel Aura for a total of 4 nights and it was an okay experience, not outstanding. Some of the staff members were kind and helpful. A few of them were not fluent in English, but it’s not an issue in my opinion. We were able to communicate using Google Translate. We picked a plan with Expedia in which only one free breakfast/day was offered per room and we paid for the second one (we’re a couple) upon check-in. As we didn’t receive any receipts, it was a hassle to pick up our vouchers every morning at the reception and having to explain that we had already paid for it. :/ Pros: the hotel is very close to a subway station; there are tons of dining options nearby. You don’t have to walk much to get to restaurants, coffee shops, drugstores, convenience stores; the size of the room and bathroom was quite impressive if you consider the price point; the hotel, despite being a bit outdated, was very clean! Amenities were also very good! Cons: it is VERY FAR from the main attractions in Seoul. The train ride was over one hour long (one way)! Looking back, it would’ve probably been better off spending a bit more money and staying at a closer accommodation to downtown Seoul; the breakfast buffet was exactly the same every morning. No variation whatsoever. At times, the food seemed preheated from the day before. :/ The area around the hotel was quiet, but sketchy. If traveling with children, you’d be better off skipping it.
Stayed 4 nights in Apr 2023

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Patricia

Stayed 1 night in Mar 2023

8/10 Good

GEUNHO

Stayed 2 nights in Dec 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

hojong

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price.
The room was great. The location was nearby shops and restaurants so convenient. I would definitely stay there again. The price was decent too.
Stayed 1 night in Dec 2019

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel have friendly staff. Also is surrounded by many good restaurants.
Stayed 10 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is great. The breakfast is good. The room is clean and amenities have cover most needs.
Stayed 3 nights in Apr 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was comfortable and clean, decor is a little dated but the room was well appointed and spacious.
Stayed 1 night in Apr 2019

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no hustle and bustle, good staycation place
it was really great, there were more necessities they provided than I expected. Overall our stay was really really nice and comfortable, just that there weren't a lot of things to do around the area. The wifi wasn't really strong as well.
Stayed 2 nights in Dec 2018
Response from JUNG on 9 Jan 2019
Thank you for your valued feedback. We will reward you with better service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
Great service friendly staff
Stayed 2 nights in Oct 2018
Response from Kyungseok Lee on 17 Oct 2018
Thank you for your valued feedback. We will reward you with better service.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and staff
Staff and hotel was great
Stayed 1 night in Oct 2018
Response from Kyungseok Lee on 17 Oct 2018
Thank you for your valued feedback. We will reward you with better service.

10/10 Excellent

Katrina E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stayover
We had a great stay. Bed was firm but comfortable, pillows were awesome, huge bathroom with separate shower and tub was great for the kids, breakfast service was delicious, and all the staff were friendly and helpful. Would definitely stay here again!
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel staff
very helpful hotel staff. good location. good size room. free laundry service. free breakfast. although breakfast can be improved.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
The front desk is not so accomodating

8/10 Good

Kyuhwan

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

ok decent motel
Everything was ok except that the computer didn't turn on. More like a motel.

8/10 Good

Bule Mike, Connecticut , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better places to stay in Ansan
Staff was excellent. Room was clean and shower had plenty of hot water. My only complaint is the aircon was blowing directly on the bed and seemed to have only one setting - freeze out. Breakfast was simple, but good. Free wifi and some drinks (water, OJ and a Welch's grape soda) every night. Good value.

2/10 Terrible

Geunil

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장
출장 이틀째 이용했어요
Stayed 1 night in Dec 2023

10/10 Excellent

GYEONGTAEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장 숙소로 좋아요
출장와서 편히 지내고 갑니다. 조식도 훌륭해요
Stayed 1 night in Dec 2023

8/10 Good

HOYOON

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

YOUNGJO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bong Seo Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, easy acess
Stayed 1 night in Dec 2023

10/10 Excellent

wooyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지역 내 최고에요
Stayed 1 night in Nov 2023

8/10 Good

Sangkyu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Kibok

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

jungwon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
불편함 가득, 지져분하고 서비스라곤 1도 없는 호텔
규모만 크고, 직원 불친절하고, 객실내 청결함도 부족, 청소요청하지 않았다고 청소도 안해주고 일언반구 물어보지도 않고, 좋은호텔이 관리와 서비스부족으로 이렇게 운영되는게 안타까움.
Stayed 2 nights in Aug 2023

6/10 Okay

heejong

Stayed 1 night in Aug 2023

10/10 Excellent

성민

Stayed 3 nights in Jul 2023

2/10 Terrible

Hyunsung

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

hyunbong

Stayed 1 night in Jul 2023

10/10 Excellent

minseok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔입니다
조금 오래되었지만, 뼈대있는 호텔에서 잘 숙박한 듯 합니다
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Stayed 1 night in May 2023

8/10 Good

yun

Liked: Staff & service, property conditions & facilities
Comfortable to stay. But they miss to clean my room 3 days out of 15 days stay.
Stayed 15 nights in May 2023

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
침대가 아주 편해요
트윈베드 패밀리룸 침대와 침구가. 편해서 좋았어요
Stayed 1 night in May 2023

10/10 Excellent

Jonggeol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Hyun Jin

Stayed 1 night in Apr 2023

10/10 Excellent

SANGYOUN

Stayed 1 night in Apr 2023

10/10 Excellent

hang

Stayed 1 night in Apr 2023

10/10 Excellent

gilsu

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
시설이 너무 깨끗하고 직원들 친절합니다.주위에 먹거리타운.전철역이 있어 편리합니다
Stayed 1 night in Apr 2023

8/10 Good

jeonghoon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
좋아요
무난한숙박입니다 청결하고 아침식사도 괜찮아요
Stayed 1 night in Feb 2023