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"Friendly staff great location and value "

"Small but very convenient for catching a flight the following day durring a overlay"

"Friendly staff. A comfortable, quiet, clean, spacious room. The only issue is the bed and the tub are too high, especially the tub may be challenging for senior as it is too high to get in and out. "

"Great location in terminal 5. Hotel still has modern look and feel. Staff are very helpful and attentive. "

"Great"

"Great hotel much further than expected to airport and taxi £25-30 for 12 mins drive. Great food and friendly staff. Carpets need a good clean in some places "

"Great place for a solo traveler. Places to eat nearby and close to the Tube station. Nice neighborhood. "

"Firstly the main staff was great, very friendly and helpful. There were some minor issues with the room. 1) It wasn’t cleaned very well, dirty glassware wasn’t removed. 2) Missing set of towels and floor towel 3) Soap & toilet paper were not replenished - felt like I was getting “rationed” 4) The main shower head did not work well, it was clogged and would spray water outside had to use the handheld shower head 5) Shower door was broken on the left side, it would not close well and let some water out. 6) garbage can was broken Warning: This place has no elevator, so be ready to carry the heavy luggage up narrow stairs. The hotel is located in a great area, close to many places and train station. Overall, 3/5 stars. The staff is great like I mentioned, but it’s the attention to detail that this hotel is missing. It’s making sure the rooms follow a checklist that everything is in order and that things work properly."

"Hotel is located very close to Heathrow airport and shuttle bus goes every 30 minutes. Even that you do not hear noise from airport. Food in restaurant is great, especially fish and chips. We got early check in, not much, just couple hours, but it was good, since we were tierd. Staff is friendly, breakfast was also good. Room is clean."